We use cookies to offer you a more personalized and smoother experience. By visiting this website, you agree to our use of cookies. If you prefer not to accept cookies or require more information, please visit our Privacy Policy.
Question: If I use 1 GB or more memory on the M/B, Windows 98/ME O.S. shows "Error Message: Insufficient Memory to Initialize Windows". What's wrong?(10/29/2002) Answer: It's a limitation of Win9x/ME. Windows NT 4.0 / 2000 / XP has no problem, please check detailed information from Microsoft Web Site.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q184447
Question: I have a drive that is larger than 137 GB but the operating system only recognizes 128 GB or 137 GB. How can I fix this?(10/29/2002) Answer: First, The OS (for example Windows series) should be able to support 48-bit LBA mode that enables the system to run and manipulate big drive, namely, only Windows 2000 and Windows XP could achieve this goal.
Secondary, install Service Pack to let OS support large than 137GB HDD.
Windows XP, please download and installed the latest Service Pack 1, this can support big drive directly. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q303013
Windows 2000, please download and installed the latest Service Pack 3. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305098
Question: Do I need to install USB2.0 driver if my system runs Win XP SP1?(3/3/2003) Answer: You don’t need to install USB2.0 if you already upgrade to service pack 1 which
include USB2.0 driver.
Question: I'm using a AMD Athlon XP 2000+ processor with FSB 266MHz on K7S8X, but the FSB jumper can only set from 100, 133, 166MHz. How do I adjust to FSB 266MHz?(4/15/2003) Answer: Please understand that AMD Athlon XP 2000+ processor with FSB 266MHz is actually running with 133*2=266MHz. Please adjust the FSB jumper to 100MHz for FSB 200MHz processors, 133MHz for FSB 266MHz processors and 166MHz for 333MHz processors.
Question: What's the function of JL1 and JR1 jumpers on my ASRock motherboard?(5/9/2003) Answer: When you connect speakers in back panel and front panel at the same time,
1. If the jumpers JL1 and JR1 are short, both front panel and rear panel audio connectors can work.
2. If both jumper caps on JL1 and JR1 are removed, only front panel audio works.
However, it requires your front panel to support the function.
Question: When I use ASRock P4i45G(L) M/B, I see there is 1MB shared memory from the system memory shown in the POST screen during boot process. What is the 1MB shared memory used for? (6/13/2003) Answer: The 1MB memory is used for VGA BIOS (before loading OS).
Question: May I use the power supply without +12V power (4 pins) connector for ASRock Intel platform Motherboards? (6/13/2003) Answer: ASRock has its own design to omit the Intel specified 4-pin connector. All needed power for motherboard can be supplied from 20-pin ATX connector. So ASRock P4 platform motherboards is able to support some power supplies without +12V 4-pin connector.
Question: My ASRock motherboard provides a 1.5V AGP slot. How do I know if I can use my AGP card on the motherboard?(9/15/2003) Answer: Generally, the notch of 1.5V AGP slot is different from 3.3V AGP slot. Please refer to the following picture. If your AGP card has the 1.5V key, it is able to work on a 1.5V AGP slot. But few AGP adapters such as SiS305 based cards do not match the rule.
Please check detail AGP SPEC form http://www.ertyu.org/~steven_nikkel/agpcompatibility.html
If you are not sure what your AGP card is 1.5V or 3.3V, please double check with the card vender.
Question: I'm using Duron 1600MHz Applebred CPU on your K7 series motherboard. How come the CPU is only recognized as a Duron 1200MHz CPU?(11/14/2003) Answer: The FSB of Duron Applebred CPU (1400MHz to 1800MHz) is 266MHz. It is different from the former Duron CPU (FSB 200MHz). Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a Duron Applebred CPU.
https://www.asrock.com/support/K7Jumper.pdf
Question: When connecting the POWER SW, POWER LED, RESET SW and HDD LED cables from my chassis to the PANEL1 connector on the motherboard, I found that the pin holes of the cable does not match with the connector. What should I do?(3/15/2004) Answer: Please see the following pictures. If your POWER LED cable is designed with 2 cables in pin hole 1 and 3 (see Fig.1), please remove one of the cables and insert to the middle pin hole 2 (see Fig.2). Then, please refer to Fig.3 and Fig.4 for the connection.
Question: My hard drive is 160 GB, when I install Windows 2000 or Windows XP, I can only see 137 GB. However, when I install this 160 GB hard drive on the ATA 133 RAID card, I can use whole 160 GB. What's wrong?(5/15/2004) Answer: If you would like to use whole 160 GB as only one partition while installing the Windows OS, please make sure that your OS is Windows 2000 service pack 4 included or Windows XP service pack 1 included.
When you install the hard drive on the RAID card, you would need to press F6 to install third party driver during the Windows installation, and the driver is the reason why you can use whole 160 GB even your Windows XP service pack 1 is not included.
Question: I have installed 1 SATA HDD and 1 IDE HDD (or SCSI card with SCSI HDD) on my P4i48 motherboard, how can I select IDE HDD (or SCSI HDD) in the Boot Device Priority?(6/11/2004) Answer: If you would like to select IDE HDD in the Boot Device Priority menu, please set the IDE HDD to the first device of boot sequence in the Hard Disk Drives menu first.
AMI core 8 based BIOS would separate connected bootable devices into 3 groups, Hard Disk, Removable, and CD/DVD drives. Only first boot sequence of device in each group can be selected in the Boot Device Priority menu.
Question: Sometimes when my P4i65GV boots up, the CPU fan starts to work then shut down right away. After waiting for 1~2 seconds, it starts to work again. Why?(7/12/2004) Answer: Actually, it is caused by Intel 865GV memory sizing code. It will only happen at the 1st or 2nd boot after getting electrical power. So, please don't worry about it, it is normal.
Question: My OS is Windows XP (or Windows 2000), and I have installed XP Service Pack 1 (Windows 2000 Service Pack 4). But when I use USB 2.0 devices, it will show "High-Speed devices is attached to a non-Hi-Speed port". How can I use USB 2.0 devices?(10/15/2004) Answer: Please go to "device manager" to check if the driver was installed properly. If not, please do the following steps.
1.Right click the exclamation mark device and choose properties.
2.Click "update driver".
3.Choose "Install the software automatically"
4.Then it will find the device. Please click finish.
Question: My motherboards are K7VT4A+ and K7VM3. During the POST, it shows "Mac address are invalid in both CMOS and DMI. Press F1 to resume". What should I do?(12/15/2004) Answer: Please try to install your CD-ROM, CD-RW, DVD-ROM, or DVD-RW to primary IDE (IDE1, blue connector) and install your hard drive to secondary IDE channel. If you still encounter problem, please download the tool to rewrite the MAC address from: https://www.asrock.com/support/Download/MACTool.asp
Question: When I use a Maxtor 250GB hard drive on my ASRock motherboards, the operating system Windows® 2000 or XP only recognizes 128 GB or 137GB. How should I fix this problem?(3/21/2005) Answer: Please download "Maxtor Big Drive Enabler" from Maxtor website: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Maxtor_Big_Drive_Enabler&vgnextoid=535d8b9c4a8ff010VgnVCM100000dd04090aRCRD to fix the problem.
Question: I would like to install Red Hat Linux 9.0 on my VIA 8237/8237R based motherboards. But after I finished the installation of Red Hat Linux 9.0, it hung with kernel panic during boot-up. The error message is shown as below:
How do I fix this problem?(7/15/2005) Answer: Please add VIA vmlinuz-2.4.20-8-IDE patch to Linux kernel by following steps.
First, copy the patched kernel (vmlinuz-2.4.20-8-ide) into floppy disk. Then, select one of the cases applies to your situation below.
(a)Clean install the Red Hat Linux 9.0.
Before exiting the installation of Red Hat Linux 9.0, press ++ to enter console mode. Then skip the case (b) to proceed.
(b)Use the kernel in existing Red Hat Linux 9.0 system.
Make sure the first boot device is CD_ROM in your system BIOS, then put the installation CD 1 into CD-ROM. When booting the installation CD, type the following command when the "boot:" message appears on the screen.
linux rescue /* press enter */
Then follow the instructions, and select the partition that the existing Red Hat Linux 9.0 is located in the "system to rescue" window. Then it will enter the console mode after a while.
Console mode:
After entering the console mode, run the following commands.
# cd /mnt/sysimage /* press enter */
# mount /dev/fdo mnt /* after type this command, insert the floppy and press "enter" */
# cp mnt/vmlinuz-2.4.20-8-ide boot/ /* reading the floppy for a while */
# vi boot/grub/menu.lst /* press enter and it will enter /mnt/sysimage/boot/grub/menu.lst file */
Under /mnt/sysimage/boot/grub/menu.lst file press "A" to enter insert mode.
Add the following lines into /mnt/sysimage/boot/grub/menu.lst file.
title Red Hat Linux (2.4.20-8) IDE-patched /* press enter */
root (hd0,0) /* press enter */
kernel /vmlinuz-2.4.20-8-ide ro root=LABEL=/ /* press enter */
initrd /initrd-2.4.20-8.img /* press Esc to leave insert mode */
Press Esc to leave insert mode and type the command below.
:w! /* press enter to save file */
It will appear the message "boot/grub/menu.lst" 24L, 802C
Then, reboot system and enter the "Red Hat Linux (2.4.20-8) IDE-patched" kernel. The problem would not happen again.
Question: I would like to use RAID functions with K8NF4G-SATA2 motherboard. When I adjust the "RAID Mode" option as "Stripe Mirroring" or "RAID 5" (picture A, B) in MediaShield Utility, the system appeared an error message "Invalid number of disks selected" (picture C, D). Why?
picture A, B.
picture C, D. (10/17/2005) Answer: K8NF4G-SATA2 supports RAID 0 (Striping), RAID 1 (Mirroring) and JBOD (Spanning) RAID modes, but it does not support RAID 0+1 (Stripe Mirroring) and RAID 5 modes. When you adjust the "RAID Mode" option as "Stripe Mirroring" or "RAID 5" mode in MediaShield Utility, the system will show a message "Invalid number of disks selected" to remind you that the system does not support "Stripe Mirroring" and "RAID 5" modes.
So please do not choose "Stripe Mirroring" and "RAID 5" modes on K8NF4G-SATA2.
Question: I use two SATA HDDs to create RAID 1 (mirroring) array on K8NF4G-SATA2. After I finish setting up the array and OS installation, I remove one of the two SATA HDDs. However, when I put the SATA HDD back, it shows a warning message as below when booting up the system. What should I do? (1/16/2006) Answer: When you remove one of the two SATA HDDs, the system will recognize the left one as an abnormal array. Then, when you put a HDD back, the system will recognize the two HDDs as two abnormal arrays. That is why it shows a warning message to remind you that is not a normal RAID 1 (mirroring) array.
In order to solve it, please press "F10" during POST to get into MediaShield Utility and do the following steps to rebuild the array.
Step 1: Please go to the MediaShield Utility (Press F10) and choose one of the SATA HDD (array) in "Array list".
Step 2: Press "Enter" to get into the "Array Detail"
Step 3: Press "D" to delete this array.
Step 4: After you delete it, please go to "Array Detail" of the left Array.
Step 5: Press "R" (Rebuild) to get into "Select From Free Disk List"
Question: I installed a SATA hard disk and a CD/DVD drive on 775Twins-HDTV/P4Twins-HDTV, connected the hard disk to SATA1 connector and the CD/DVD to IDE1. Enabled "ATA Combination Mode" in BIOS settings. But the motherboard could not detect the CD/DVD drive. Why?(3/20/2006) Answer: Please connect SATA hard disk to SATA1 connector and CD/DVD drive to IDE2. When you enable "ATA Combination Mode", only SATA1 and IDE2 connectors can work, other connectors are disabled. We recommend you to disable "ATA Combination Mode". In that case all 4 SATA and 2 IDE channel can work, and you can get the advantages of SATA hard disks.
Question: When I use DDR 400 (200 MHz) memory on my board, it shows that the DRAM frequency is running at DDR 333 (166MHz) in BIOS main page. The BIOS option "DRAM Frequency" is set at default setting "Auto". Why?(4/21/2006) Answer: In order to get the best system compatibility and stability, we make it to run at DDR 333 (166MHz) when DDR 400 (200MHz) memory is installed and BIOS option "DRAM Frequency" is selected to "Auto". If you want to run DDR 400 (200MHz), please kindly adjust the BIOS option "DRAM Frequency" to DDR 400 (200 MHz) manually.
Question: If I use Conroe 1066-CPU on 775Dual-VSTA. What kind of memory should I use?(5/24/2006) Answer: If the BIOS version is P1.00, we recommend to use DDR400 and DDRII667 memory module; however, BIOS version is P1.10 and later can support DDR400, DDRII533 and DDRII667, so if you will use DDRII533 modules on your system, we suggest you update bios to P1.10 or later version.
https://www.asrock.com/mb/download.asp?Model=775Dual-VSTA#bios
Question: When I use Maxtor Diamond Max 17 SATAII HDD to install Windows® XP on 775i65GV / 775i65G / P4i65G / ConRoe865PE / ConRoe865GV, the first screen of Windows® XP installation takes long time and system hang up at partition HDD stage. What could I do?(8/18/2006) Answer: You could refer to the following steps for try.
1. Enter the BIOS and Load BIOS default setting (F9).
2. Disable "Spread Spectrum" option. BIOS -> Advanced -> CPU configuration -> Spread Spectrum -> Disable.
3. Save changes and Exit BIOS (F10).
Question: My system is based on 775Dual-VSTA / ALiveSATA2-GLAN / AM2V890-VSTA with Windows® XP / Windows® 2000 operating system. After updating to the latest BIOS, I found two issues.
1.I can't find the "HD Audio Driver and Application" link in the menu of support CD.
2.There is a yellow exclamation mark in Device Manager.
What could I do?(9/19/2006) Answer: 1.If your CD is IVD12/ IVD12b (775Dual-VSTA), AV890-10 (ALiveSATA2-GLAN) or AV31/ AV31b (AM2V890-VSTA), you will get the issue.
Please execute the "Setup.exe" file from following directory of support CD.
775Dual-VISTA-> IVD12
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.36)\
775Dual-VISTA->IVD12b
CD\Drivers\Audio/ REALTEK\MCE_XP_2K (R1.41)\
ALiveSATA2-GLAN -> AV890-10
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.39)\
AM2V890-VSTA -> AV31/ AV31b
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.39)\
2:The yellow exclamation mark in Device Manager is unnecessary. It will not affect the system at all. Please follow below steps to remove it.
Right-click "My Computer" on your desktop, and click "Properties".
Select "Hardware", and click "Device Manager".
In "Device Manager", double-click the option "System Devices". You will find "VIA® Standard PCI to PCIE Bridge" item with a yellow exclamation mark.
Right-click "VIA® Standard PCI to PCIE Bridge", and select "Uninstall". Confirm your choice by clicking "OK".
After a few seconds, click "Scan for hardware changes" icon on the top.
Question: I plugged a headphone in my ASRock motherboard with Realtek HD Audio, and set the "Audio I/O" from "2CH" to "Headphone" in Realtek Audio Manager (picture1).
But the Realtek Audio Manager always recognized my headphone as 2CH speaker after I restarted the operating system (picture2).
What should I do?(1/16/2007) Answer: Please refer to the following steps to set up the Realtek Audio Manager correctly.
1.Please remove all audio I/O (Headphones, Speakers, Microphone...) from the motherboard.
2.Please go to Realtek Audio Manager and set the "Audio I/O" you want.
3.Click ok.
4.Please plug your audio I/O back.
5.Restart your system.
Question: My system is based on P4VM890 / P4VM890 R2.0 with the Integrated VIA® UniChrome Pro 3D/2D Graphics. When I zoom-in in Google Earth, the picture will get abnormal display (See the following picture). What should I do?
Abnormal display: (black blocks) (8/3/2007) Answer: Please update the VGA driver to v22.00.01e for fixing this problem. Here are download pages of VGA driver.
P4VM890:
https://www.asrock.com/mb/download.asp?Model=P4VM890&s=478
Question: I am using a 4 / 6 / 7.1 channels speaker on AM2NF3-VSTA. Why do only 2 channels work under Windows® Vista™?(8/3/2007) Answer: 1. Please install Vista audio driver. The driver is available from ASRock Web Site.
https://www.asrock.com/mb/download.asp?Model=AM2NF3-VSTA
2. To have the 4/ 6/ 8 channels speaker work normally, it needs to do some settings in Windows® Vista™. Please refer to following steps.
(1)Please double click the "CM6501 Sound Configuration" icon at the Taskbar.
(2)Set the System Input as "2 CH".
(3)Set the Analog Output as corresponding channels that you have.
(4)Click ok.
Question: Does onboard VGA of ALiveNF7G-HDReady / ALiveNF7G-HD720p support resolution 1600x1200 through DVI output?(10/2/2007) Answer: Yes, please update onboard VGA driver to 162.22 for Windows® Vista™ 32-bit / Vista™ 64-bit and 163.51 for Windows® XP / 2000. The drivers are available from following link.
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HDready
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HD720p%20R3.0
Question: If I use a Phenom CPU on ALiveNF7G-HD720p, I am not able to change resolutions of onboard VGA over 1088x612(32bit color) under Windows® XP. How do I solve this?(12/19/2007) Answer: Please update VGA driver to version 163.86. The driver 163.86 is available from ASRock Web Site.
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HD720p%20R3.0
Question: I can not access my SATA ODD drives (such like: LG BD/HD Player GGC-H20L, Pioneer BDC-SB20K, Pioneer DVR-212BK…) on ALiveNF7G-HDReady under Vista™. What can I do?(1/14/2008) Answer: Please refer to below steps to run these SATA ODD drives with AHCI mode.
1. Please set AHCI Mode in BIOS setting (-> BIOS -> Advanced -> IDE Configuration -> SATA Operation Mode -> AHCI Mode).
2. Reinstall Windows® Vista™ with AHCI Mode.
3. After Windows® Vista™ installation, please re-install all drivers and software.
Question: My motherboard with Realtek ALC662 audio codec supports 5.1 channel HD Audio. But it has 3 audio connectors (Light blue, Lime and Pink) on the rear audio panel. How do I connect my 5.1 channel speakers to the rear audio panel?(3/24/2008) Answer: Please refer to following steps to connect your 5.1 channel speakers:
1. Connect the "Rear Speaker" to Line In (Light blue) port
2. Connect the "Front Speaker" to Line Out (Lime) port
3. Connect the "Central / Subwoofer" to Microphone (Pink) port
4. Adjust the "Audio I/O" setting to "6CH Speaker" in REALTEK Audio Management. Please refer to the following picture:
Question: My motherboard is ALiveNF6P-VSTA / ALiveNF6G-VSTA (MCP61 chipset). I'm encountering some problems with SATA HDD when installing the drivers of the motherboard under Windows® Vista™. What should I do?(4/28/2008) Answer: Please refer to below suggestions.
If you want to install the Windows® Vista™ with non-RAID mode:
Install the SATA driver v998 from support CD during the installation of Windows® Vista™.
The driver path in support CD is
Support CD/Drivers/ SATA2/ nVIDIA/ Vista64_Vista(112)/ IDE/ WinVista/ sata_ide.
Step1:
Step2:
Step3:
You can also download the SATA driver v998 from ASRock website and save it to a floppy diskette, USB flash drive or CD/DVD disk.
Then install the SATA driver v998 from floppy diskette, USB flash drive or CD/DVD disk during the installation of Windows® Vista™.
If you want to install the Windows® Vista™ with RAID mode:
Please refer to the NVIDIA RAID installation guide.
https://download.asrock.com/Manual/raid/ALiveNF6P-VSTA/English.pdf
Question: When I use Adobe Acrobat Reader ver 7.08 to read PDF file under Vista SP1, it pops up an error message: This program has some compatibility issue… What do I do?(4/28/2008) Answer: Please go to Adobe website to download the latest Adobe Reader update ver 8.1.2 or later and update it to fix this issue.
Question: When I install Realtek HD Audio driver, I found the system shows below error message. What can I do? (6/26/2008) Answer: Please refer to below steps to reinstall Realtek HD Audio driver:
1.Enter into "Add or Remove Programs" and remove "Realtek High Definition Audio Driver"
2.Disable all "Microsoft® UAA Bus Driver for High Definition Audio" in Device Manager first
3.Then uninstall all "Microsoft® UAA Bus Driver for High Definition Audio" from the system.
4.Reboot system
5.Reinstall "Realtek HD Audio driver" from Motherboard Support CD.
If you still meet this problem, please reinstall fresh Windows® system.
Question: I am a 939Dual-VSTA user. At first, my onboard audio works fine with integrated audio driver under Vista™. After updating to Vista service pack 1, my onboard audio does not work anymore. Can you help me?(9/5/2008) Answer: Please update the C-Media audio driver 8.18.07_SPDIF to fix the problem. The audio driver is available at https://www.asrock.com/mb/download.asp?Model=ALiveDual-eSATA2&s=AM2
Question: When I plug in an eSATA HDD, it can be recognized in the BIOS. But in the OS, it will show a massage "Storage Device Connected". And I can not use this eSATA HDD, ether. How can I fix it? (3/28/2009) Answer: Please follow below steps to set:
1.Please enter Intel® Matrix Storage Console, and click the mouse right button on eSATA hard device. And press [Reset Hard Drive to Non-RAID].
2.After setting [Reset Hard Drive to Non-RAID], please restart your computer.
3.Enter to Disk Management, it can recognize your eSATA HDD, please crate a New Simple Volume on it.
4.After than, the eSATA HDD can be recognized.
Question: I installed Vista x64 sp1 on ALiveNF6G-GLAN, but I cannot shut down my system after I execute the "sysprep" program under operating system. What do I do?(6/25/2009) Answer: Due to the NVIDIA® chipset specification, the HDD driver is requirement, please install the HDD driver during the installation of operating system.
Please refer to below steps to install the HDD driver:
1. Please download the driver and save the driver to floppy disk, USB driver, CD or DVD.
HDD driver download link : https://www.asrock.com/mb/download.asp?Model=NF6-GLAN&s=AM2
2. Click "Load driver" icon at the "Where do you want to install Windows?" stage.
3. Then click "OK"
4. Check the icon and click "Brows"
5. Then choose the driver from the source which you saved.
6. Select the HDD driver and click "Next" to install the driver.
Question: ION330 support Dolby Digital 5.1 or DTS 5.1?(9/3/2009) Answer: ION330 can support Dolby Digital 5.1, DTS 5.1 and LPCM 7.1 only under Windows® Vista™ or later version.
Please refer to below steps to setting your system.
1. Please update the HOTFIX: KB959458 or update your Vista Service Package to SP2.
Hotfix download link: http://support.microsoft.com/kb/959458
2. Install the drivers in the order listed as below
a. VIA® HD Audio Driver 7100d
b. NVIDIA® HD Audio driver 1.0.0.51
c. NVIDIA® nForce All in 1 v20.14
3. Install a proper AP, we used PowerDVD 9.0 for tests here.
4. Enter Control Panel -> Sound -> Configure to choose Stereo, 5.1.
5. Enter Control Panel -> Sound -> Properties to set the sampling rate, Max Fs. for Dolby-Digital DTS is 48 KHz.
6. RIGHT CLICK in PowerDVD -> Settings -> Audio
a. Speaker Environment -> Use HDMI (Current Vista Setting)
b. Output Mode -> Non-Decoded DD/DTS to external device.
7. RIGHT CLICK in PowerDVD -> Settings -> Video. Enable Hardware Acceleration
8. As you can see in the picture below, the audio output is Dolby Digital 5.1.
*If you want to output DTS 5.1, please select it in audio menu of DVD.
*For your information, the source of the test is a DVD which supports both DD5.1 and DTS 5.1.
Question: After installing Daemon Tool, why can't my system play Blu-Ray movie via PowerDVD10?(3/14/2011) Answer: Please enable "Advanced Emulation" in the preferences page of Daemon Tool
Question: If I play Blu-ray 3D movie and use DTS-HD 7.1 formats to output by PowerDVD 10 on Mini PC 3D series, the sound may be lag. How do I solve this problem?(4/1/2011) Answer: Please kindly refer to below steps to download the patch 2721 version and install it for try.
Step 1. Click the icon to upgrade PowerDVD.
Step 2. Click the item "Critical update for PowerDVD!" as below.
Step 3. Click "Download free update now".
Step 4. Download the patch v2721 and install it.
Question: How do I setup digital sound (DTS5.1, Dolby5.1, DTS HD Master and Dolby True HD) output via HDMI or SPDIF?(11/1/2011) Answer: Requirements:
OS: Windows7, Vista SP2 or later.
Receiver / decoder: Onkyo TX-SR608 amplifier for example:
Playback software: for example Power DVD10 v10.0.2025.52 or other playback software.
Setup:
1. Please install all drivers from support CD, after that please check device manager, there should be no any "!" or "?" on list.
2. Please enter Control Panel > Hardware and Sound > Sound,
If you would like to output via HDMI, please select [HDMI output]
If you would like to output via SPDI, please select [Digital output]
*Different motherboard/chipset may show different information, above picture is for references only.
3. Enter the Audio settings in your application.
We take Power DVD 10 here for example: Choose the Speaker environment and Output modes as you want.
4. Set your decoder/amplifier to the digital sound output, which you want.
5. Set the correct output format on your content /source manual.
Question: How do I install Ubuntu 11.10 on Vision 3D Series (Sandy Bridge)?(1/1/2012) Answer: Please follow below steps:
Step 1. Add " nomodeset" parameter before installing. (a space, then nomodeset)
Step 2. When you boot for the first time from HDD after installation, please press shift when booting up until the GRUB menu shows up.
Step 3. Press "e" to edit the option. Replace "quiet splash" with "nomodeset".
Step 4. Press Ctrl+X to continue booting process.
Step 5. Connect to Internet and start updating drivers for the graphic card.
[System Settings] > [Hardware] > [Additional Drivers] > Activate [NVIDIA accelerated graphics driver]
Question: After updating BIOS to support Ivy Bridge CPU, there's an unknown device "INT33A0" in device manager. What should I do? (8/1/2012) Answer: It's Intel Smart Connect device. You can disable Intel Smart Connect option in BIOS, or follow below steps to install corresponding driver.
Step 1: Download Intel Smart Connect driver from our website: https://www.asrock.com/support/download.asp
Question: Should I update the Intel INF driver to version 9.3.0.1025 under Windows 7?(12/1/2012) Answer: We recommend you to use the Intel INF driver in our support CD or ASRock's website.
If you want to reinstall your system, please install the Intel INF driver 9.3.0.1025 before installing other drivers from the support CD.
Question: After installing VirtuMVP V2.1.221 utility I cannot use my printer, what's wrong?(2/1/2013) Answer: Please uninstall the previous VirtuMVP utility and install VirtuMVP 2.1.223 from ASRock's website. https://www.asrock.com/support/download.asp?cat=Drivers
Question: I cannot install the VGA driver in the support CD for the integrated graphics of CPU E3-1265L v3. Which VGA driver should I install for CPU E3-1265L v3?(9/1/2013) Answer: The integrated GPU of E3-1265L v3 is GT1 which is different from other Haswell CPUs, please download VGA driver v15.31.18.0.3272 from the link below and then install it for this CPU. Windows 7/ Windows 8 32bit download link Windows 7/ Windows 8 64bit download link
Question: When I install Windows 8.1 in GPT mode, there is a water mark in the bottom right corner "Secure boot isn't configured correctly". How can I fix this?(10/1/2013) Answer: Please enter BIOS\Security page to enable [Secure Boot] and choose Install Default Secure Boot Keys, then press [F10] to save settings and reboot the system.
Question: There still have two unknown devices "IKBMON_01" and "IMSMON_01" in device manager on H61 series motherboards, after install all drivers from support CD, what driver should I install for them? (2/1/2014) Answer: Please update Intel Smart Connect Technology driver for these devices.
Intel Smart Connect Technology driver download link: https://download.asrock.com/Drivers/Intel/SATA/SmartConnect(v4.1.40.2143_PV).zip
Question: I've downloaded Intel Management Engine driver ver:10.0.0.1204 for Intel 9 series models from ASRock download zone, but the driver couldn't be installed. It pops up an error message "A required update is missing: Kernel-Mode Driver Framework 1.11 (KB2685811)" during driver installation.(7/1/2014) Answer: This issue is related to the requirement of Intel ME driver, so please refer to the instruction of error message to install Windows Update KB2685811 before doing Intel ME driver installation.
Please download the update KB2685811 from Microsoft website. Download Link: http://www.microsoft.com/en-us/download/details.aspx?id=38423.
Question: My monitor and DisplayPort cable supports DP1.2. However, the AMD VGA driver still shows "A display capable of DisplayPort v1.2 data rates and multi-streaming is currently connected to a connector that does not support DisplayPort v1.2" on AMD FM2+ platform. How to fix this issue?(6/1/2015) Answer: Please download and install AMD VGA driver v14.9 to solve this issue.
AMD VGA driver V14.9 download link: http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.9
Question: Does DTS Connect 5.1 Surround work under Windows 10?(8/1/2015) Answer: Because of Microsoft Windows 10 OS limitations, DTS Connect 5.1 Surround doesn't work under Windows 10.
If you'd like to use DTS connect 5.1 Surround, please choose earlier versions i.e. Windows 8.1/ Windows 8/ Windows 7.
Question: How do I install CPUs on socket 2011/ 2011-3 motherboards?(8/1/2015) Answer: Step 1. Open the CPU socket without removing the CPU protection cover: Disengage the levers on both sides by pressing it down and sliding it out of the hook.
Step 2. Insert the LGA 2011-3 CPU: Make sure that you locate Pin1 and the two orientation key notches to where they belong, and then carefully place the CPU into the socket.
Step 3. Close the socket: Press down the levers on both sides, and secure them under the retention tab. The protection cover will automatically come off by itself.
Question: After I've upgraded the Killer LAN driver from ver: 1.1.52.1451 to ver: 1.1.54.1506 under Windows 10, the LAN port doesn't work. How do I fix this?(8/1/2015) Answer: If you've updated the Killer LAN driver from version 1.1.52.1451 to newer versions under Windows 10 x86/x64, it might cause the LAN driver to malfunction. Please follow the steps below to fix this problem.
Step 1: Open Device Manager and uninstall the Killer LAN driver.
Step 2: Select the checkbox and press [OK].
Step 3: Scan for hardware changes.
Step 4: Execute the new Killer LAN driver 1.1.54.1506 or newer versions and press [Remove] then restart the system.
Step 5: Install the new Killer LAN driver and then restart the system.
Question: There is no Windows 10 VGA driver for AMD 760G platform on your website, where can I find the driver and install it?(11/1/2015) Answer: Please refer to the steps below to install the VGA driver with Windows update.
Step1. Right click "This PC" to enter "Manage".
Step2. Choose "Device Manager" on the left; enter "Display adapters" then right click on "Microsoft Basic Display Adapter" and then select "Update Driver Software…" (Please make sure the system is connected to the Internet)
Step3. The system will update the driver via Internet automatically.
Step4. Wait till it displays Windows has successfully updated your driver software.
Step5. After this driver update, the Device Manager should be able to recognize your VGA adapter.
Question: How can I change Windows 10 shut down behavior from Hibernate (S4) to shut down (S5)?(12/1/2015) Answer: Please follow the steps under Windows 10 as below.
1. Open [System] under Windows 10.
2. Select [Power & sleep] and enter [Additional power settings]
3. Select [Change what the power buttons do].
4. Select [Change settings that are currently unavailable].
5. Uncheck [Turn on fast startup], then save changes.
6. Done.
Question: Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(4/1/2017) Answer: If using Windows 10 RS1 and installing Realtek driver, it may get "!” in device manager.
Please refer below link to download Realtek Wireless Lan driver ver:2023.48.0801.2016 for Windows 10 RS1 or remove Realtek LAN driver to use inbox LAN driver directly.
Link: https://www.asrock.com/nettop/overview.asp?Model=Beebox%20Series&cat=Download&os=Win1064
Question: I get the BSOD randomly after installing Windows 10 RS3 (1709 ) on A320M-HDV, what should I do?(2/1/2018) Answer: If you've encountered BSOD and get the error information same as below, please follow the steps to install
AMD all in 1
driver ver:17.40.1025.
[Error information]
Stop code: SYSTEM SERVICE EXCEPTION
What failed: atikmdag.sys
Step1: Please un-install display adapter via Device Manager.
Question: How do I manually install the VGA driver with Win10 64bit on the 760GM-HDV?(1/1/2019) Answer: Please refer to the following steps to install the VGA driver manually.
Step 1. Go to the device manager
Step 2. Right click the display adapters to enter the "properties” and choose "Update Driver”.
Step 3. Choose "Browse my computer for driver software”.
Step 4. Choose "Let me pick from a list of available drivers on my computer”.
Step 5. Click the "Have Disk” and browse the driver from the disk.
The Path: C:\AMD\AMD_Catalyst_13.4_Legacy_Beta_Vista_Win7_Win8\Packages\Drivers\Dispaly\W86A_INF
Step 6. Click "Ok” and choose "Next” to install driver.
*If the system uses onboard HDMI port to display monitor and the monitor display get the incorrect resolution, please follow the steps below to adjust monitor resolution.
Step 1. Install AMD all in 1 driver as below link:
Link: https://download.asrock.com/Drivers/AMD/AllIn1/Allin1(v15.7.1).zip
Step 2. Open the "AMD VISION Engine Control Center”.
Step 3. Choose "Scaling Options(Digital Flat-Panel)” and adjust Scaling Options to the Overscan
Question: How can I enable wake on LAN function under S5 status in Windows 10 with Intel I211 LAN port?(8/1/2019) Answer: Step 1: Please visit ASRock website to download the Intel LAN driver. https://www.asrock.com/mb/index.asp
Step 2: Refer to the FAQ from the following link to modify the shutdown behavior under Windows 10. https://www.asrock.com/support/faq.asp?id=408
Step 3: Go to device manager and right click the "Intel® I211/I219 Gigabit Network Connection” LAN device to choose the "Properties”.
Step 4: Intel LAN driver may have two different "Properties”.
(A) The driver supports "Power saver and Wake on LAN” Option.
Please go to Power management to check all of Wake on LAN function.
(B) The driver supports "Enabled PME” Option.
Go to "Advanced” and enable the "Enabled PME” option.
Question: When I record via the Microphone in Windows 10 1909, there are hissing noises from the recordings.(1/1/2020) Answer: If hissing noise is heard from recordings, please choose one of the methods below to avoid hissing noise.
Method 1:
Step 1.
Download the Realtek high definition audio driver from the ASRock website.
*Please make sure your LAN cable is connected when installing the Realtek audio driver.
Step2:
Open the "Realtek audio console”.
Step 3.
Turn on the "Noise suppression reduces ambient stationary noises” option in the Realtek audio console APP.
Step 4.
Once the setting above is enabled, recording quality will be improved.
Method 2:
Step 1.
Refer to step 1 and step 2 of method 1 to open the "Realtek audio console”.
Step 2.
Adjust Microphone Boost to +0db.
Step 3.
Once the boost value is adjusted to +0db, recording quality will be improved.
Question: I cannot adjust the equalizer settings in the Nahimic3 utility ver:1.4.15. Where can I find the settings?(2/1/2021) Answer: To use the equalizer in the Nahimic3 utility, please refer to the following steps to activate it.
Step 1. Download and install Nahimic3 utility ver:1.4.15 from the ASRock website.
Step 2. Click on the "Nahimic Companion icon” at the Windows Notification Area (System Tray) to open Nahimic Companion. There you can update the Nahimic utility and driver.
Step 3. Please type "Nahimic” in the Window 10 search bar to open the Nahimic utility (the app, not Nahimic Companion).
Step 4. The Equalizer icon will appear in the Nahimic utility.
Question: How to check the RAID configuration via the Intel RST application under Windows 11?(12/15/2021) Answer: Please refer to the following steps to check the RAID configuration.
Step 1: Obtain the Intel(R) RST driver installation package and run the executable (SetupRST.exe).
*RST driver can be obtained via the download section of the product page on the ASRock website.
*Default settings and name of the driver may vary and is subject to change without notice.
Step 2: Install using the default setting and reboot the computer.
Step 3: From Windows desktop, find and launch the Intel® Optane(TM) Memory and Storage Management application.
Question: How do I enable the Optane H10/H20 hybrid function on the Intel Z690/B660/H670 platform?(3/1/2022) Answer: If you want to make a fresh Windows installation with Optane H10/H20 hybrid function, please refer to the following steps:
Step 1.
Make sure that H10/H20 Optane memory is installed in an M.2 socket which supports Optane. You can find the info by checking the storage section of the motherboard specifications page on ASRock's website.
Step 2.
Enable the Hybrid Storage Detection and Configuration Mode in BIOS and press "F10” to save the settings.
Advanced\Storage Configuration\Hybrid Storage Detection and Configuration Mode
Step 3.
Go to Advanced\Storage Configuration\VMD Configuration and set Enable VMD controller to [Enabled].
Then set Enable VMD Global Mapping to [Enabled]. Press F10 to save the changes and exit setup.
Installing Windows® on a VMD platform
After the BIOS setup, please follow the steps below.
Step 1.
Please download the "SATA Floppy Image” driver from ASRock's website (https://www.asrock.com/index.asp). Unzip the file to a USB flash drive or copy the files from ASRock's motherboard support CD.
Step 2.
Press at system POST to launch the boot menu and choose the item "UEFI:
installation media>” to install Windows® 10 64-bit / 11 64-bit OS
” to install Windows® 10 64-bit / 11 64-bit OS">
Step 3.
If during the Windows installation process the target drive is not available, please click .
Step 4.
Click and locate the driver on your USB flash drive.
Step 5.
Select "Intel RST VMD Controller” and then click .
.">
Step 6.
Select unallocated space and then click .
Step 7.
Please follow Windows' installation instructions to finish the process.
Step 8.
After the Windows installation is finished, please install the "Intel Rapid Storage Technology driver and utility” from ASRock's website. https://www.asrock.com/index.asp
Step 9.
Launch the Intel® Optane™ Memory and Storage Management tool from the Microsoft store.
Step 10.
Select the drive which you want to accelerate. Enable Intel® Optane™ Memory. (One restart is required)
Step 11.
Erase all data on the Intel® Optane™ memory module and click
Step 12.
After the system has restarted, the Optane Management tool will show that Optane memory is enabled.
Question: How can I allow the cTDP of my 9700X/9600X to boost to 105W?(9/20/2024) Answer: To adjust the cTDP of the 9700X/9600X to 105W, please download a BIOS version with AGESA code 1.2.0.2 or later from ASRock's official website.
After updating the BIOS, go to OC Tweaker and enable the option to set the TDP to 105W. Please note that not all AM5 motherboards might support this option.