ASRock > FAQ

Question: How do I configure clone mode in triple displays under Intel platform?(9/1/2019)

Answer:
Please refer to the following procedures to adjust display settings under Intel® Graphics Control Panel:
Step 1. Please search "Intel® Graphics Control Panel” in Windows search bar and open it.
*System will auto-download the Intel® Graphics Control Panel from internet after installing the onboard VGA driver.
If the App doesn't exist in your system, please visit Intel or ASRock website to install the latest Graphics driver for your system.

Step 2. Select "Clone Displays” under "Multiple Display” and then click "Apply” to apply the change.

Question: How do I manually install the VGA driver with Win10 64bit on the 760GM-HDV?(1/1/2019)

Answer:
Please refer to the following steps to install the VGA driver manually.
Step 1. Go to the device manager
Step 2. Right click the display adapters to enter the "properties” and choose "Update Driver”.

Step 3. Choose "Browse my computer for driver software”.

Step 4. Choose "Let me pick from a list of available drivers on my computer”.

Step 5. Click the "Have Disk” and browse the driver from the disk.

The Path: C:\AMD\AMD_Catalyst_13.4_Legacy_Beta_Vista_Win7_Win8\Packages\Drivers\Dispaly\W86A_INF

Step 6. Click "Ok” and choose "Next” to install driver.

*If the system uses onboard HDMI port to display monitor and the monitor display get the incorrect resolution, please follow the steps below to adjust monitor resolution.

Step 1. Install AMD all in 1 driver as below link:
Link: https://download.asrock.com/Drivers/AMD/AllIn1/Allin1(v15.7.1).zip
Step 2. Open the "AMD VISION Engine Control Center”.
Step 3. Choose "Scaling Options(Digital Flat-Panel)” and adjust Scaling Options to the Overscan

Question: When I use VGA card with onboard graphics AM4 CPU, onboard display adapter driver shows exclamation mark, what should I do?(3/1/2018)

Answer:
If you are using the VGA card and onboard display adapter shows an exclamation mark as the picture below,
please follow the steps to remove exclamation mark.

1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Choose primary video adapter as internal graphics
Path: Advanced\AMD PBS\Primary Video Adapter\Int Graphics (IGD)

3. After adjusting above options , press "F10” to save the configuration.

You can try below method as well.
1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Disable CSM
Path: Boot/CSM/Disable

3. After adjusting above option, press "F10” to save the configuration.

Question: After upgrading the Windows 10 RS3 on H81 Pro BTC(R2.0), the VGA card driver will show error code "12” on my system.
What should I do?(12/1/2017)

Answer:
There are two workarounds to solve the error code "12” issue on the system.
1. Refer to the following link to change the registry under OS.
Link: https://support.microsoft.com/en-us/help/942959/error-message-when-you-attach-a-pci-express-expansion-chassis-to-a-com

2. Please refer to below link to roll the Windows 10 version back to the RS2.
Link: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-recover-restore-your-previous-version-of/94368560-9c64-4387-92b9-82a9234216ad

Question: I'd like to use the Windows Mixed Reality Headset on on-board HDMI, what should I do?(12/1/2017)

Answer:
Please follow the steps below
1. Refer to the "Microsoft Windows Mixed Reality PC hardware guidelines” to check the system hardware requirement.
https://support.microsoft.com/en-us/help/4039260/windows-10-mixed-reality-pc-hardware-guidelines
*The Windows Mixed Reality requires Integrated Intel HD Graphics 620 or greater DX12-capable integrated GPU.

2. If an external graphics card is installed, please enable "IGPU Multi-Monitor” under BIOS.
BIOS Path: Advanced > Chipset Configuration > IGPU Multi-Monitor

Advanced > Chipset Configuration > IGPU Multi-Monitor

3. Download the VGA driver version 15.60.01.4877 from the Intel download center and Install it on your system.
Download Link: https://downloadcenter.intel.com/product/128199/Graphics-for-8th-Generation-Intel-Processors
4. Install the "Windows Mixed Reality Headset” USB 3.0 connector to the on-board USB3.0 port.
5. Install the "Windows Mixed Reality Headset” HDMI connector to the on-board HDMI port
The Windows Mixed Reality Headset should work now.

Question: If I'd like to install the mining VGA card without display output, what should I do? (7/1/2017)

Answer:
Please refer to the following path to adjust the "Primary Graphics Adapter” to [Onboard].
Path: BIOS → Advanced → Chipset configuration → Primary Graphics Adapter → Onboard

Question: What hiccups might occur if I set the BCLK over 102MHz on Intel's Skylake platform?(4/1/2016)

Answer:
1. Some functions will be disabled such as Intel iGPU, CPU Turbo Ratio, AVX and C-state etc.
2. Intel iGPU will be disabled, so please use a discrete VGA card.
3. The CPU temperature may not be read on a few models such as Z170M Pro4S, Z170M-ITX/ac, Z170M Pro4 and Z170M Extreme4.
4. There are certain risks involved with tuning the BCLK. And the results may vary between different configurations.

Question: After installing the onboard VGA driver on my 100 series platform with Windows 10, the system keeps on blinking and pops up "Graphics driver stopped responding and has recovered".
How can I fix it?(2/1/2016)

Answer:
Please set "Package C State Support" to "Auto" in the BIOS.
(BIOS -> Advanced -> CPU Configuration -> Set "Package C State Support" to "Auto")

Question: There is no Windows 10 VGA driver for AMD 760G platform on your website, where can I find the driver and install it?(11/1/2015)

Answer:
Please refer to the steps below to install the VGA driver with Windows update.

Step1. Right click "This PC" to enter "Manage".

Step2. Choose "Device Manager" on the left; enter "Display adapters" then right click on "Microsoft Basic Display Adapter" and then select "Update Driver Software…" (Please make sure the system is connected to the Internet)

Step3. The system will update the driver via Internet automatically.

Step4. Wait till it displays Windows has successfully updated your driver software.

Step5. After this driver update, the Device Manager should be able to recognize your VGA adapter.

Question: My monitor and DisplayPort cable supports DP1.2. However, the AMD VGA driver still shows "A display capable of DisplayPort v1.2 data rates and multi-streaming is currently connected to a connector that does not support DisplayPort v1.2" on AMD FM2+ platform. How to fix this issue?(6/1/2015)

Answer:
Please download and install AMD VGA driver v14.9 to solve this issue.
AMD VGA driver V14.9 download link: http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.9

Question: My system (AM1/ FM2/ FM2+) won't boot up after 5 long beeps when only a CPU is installed. How do I resolve this problem?(3/1/2015)

Answer:
5 long beeps mean that the system couldn't recognize the graphics.
Some AMD CPUs (i.e AMD Athlon/Sempron family CPU) don't have integrated graphics processors.
When these kinds of CPUs are installed, a discrete VGA card is required.
Please visit AMD's official website to check whether your CPU has integrated graphics or not:
http://products.amd.com/en-gb/DesktopCPUResult.aspx

Question: After installing two R9 295x2 VGA cards on my X99 platform, the system fails to boot up. How do I fix this?(3/1/2015)

Answer:
Please refer to the following steps to update the BIOS from ASRock's website.

Model	BIOS Version
X99 Extreme3	P1.80
X99 Extreme4	P1.80
X99 Extreme6	P1.80
X99 Extreme6/ac	P1.60
X99 Extreme11	P1.10
X99 OC Formula	P1.80
X99 Professional	P1.60
X99 WS	P1.70
X99 WS-E	P1.20
X99 WS-E/10G	P1.20
X99M Extreme4	P1.70
X99M Killer	P1.80
X99X Killer	P1.80

Step 1. Please remove all unnecessary PCI-E devices including 1 R9 295x2 VGA card, and only install one VGA card onto the system as a display output.
Step 2. Boot up the system and then enter into BIOS setup.
Step 3. Please load the BIOS default settings and then save the settings.
Step 4. Enter into BIOS setup and choose "Instant Flash" to upgrade to the latest BIOS
Step 5. After successfully updating the BIOS, please install the second R9 295x2 VGA card onto your system.

Question: How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)

Answer:
Step 1:
Please make sure that you have installed the latest BIOS and two 1866MHz or higher frequency memory modules in dual channel.
Also keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: https://www.asrock.com/support/download.asp

Step 2:
Install one AMD RADEON PCI Express graphics card to the PCIE slot.

Step 3:
Connect the monitor cable to the onboard VGA port. Please note that the current VGA driver / VBIOS allows Dual Graphics output from the onboard display only.
For any future update, please refer to our website for further information.

Step 4:
Boot into the OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.

Step 5:
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.

Step 6:
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center" to enter AMD VISION Engine Control Center.

Step 7:
You can also click "AMD VISION Engine Control Center" on your Windows taskbar to enter AMD VISION Engine Control Center.

Step 8:
In AMD VISION Engine Control Center, please choose "Performance". Click "AMD CrossFire™".

Step 9:
Click "Enable CrossFire™" and click "Apply" to save your change.

Step 10:
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.

Question: I cannot install the VGA driver in the support CD for the integrated graphics of CPU E3-1265L v3. Which VGA driver should I install for CPU E3-1265L v3?(9/1/2013)

Answer:
The integrated GPU of E3-1265L v3 is GT1 which is different from other Haswell CPUs, please download VGA driver v15.31.18.0.3272 from the link below and then install it for this CPU.
Windows 7/ Windows 8 32bit download link
Windows 7/ Windows 8 64bit download link

Question: What are the requirements of AMD dual graphics technology on AMD A85X/A75/A55 series platforms?(7/1/2013)

Answer:
1. Please use AMD Dual Graphics certified DX11 VGA cards. (EX: Radeon HD 6670/6570/6450… etc.)
2. Install an APU which supports AMD Dual Graphics.
3. Use Microsoft Windows7 or Windows8 operating system.
For detailed information please refer to AMD's official website: http://www.amd.com/us/products/technologies/dual-graphics/Pages/dual-graphics.aspx#3

Question: How to disable the integrated VGA on FM2 motherboard?(4/1/2013)

Answer:
Please enter BIOS\Advanced\North Bridge Configuration page, adjust [Share Memory] option to Auto, and disable [Dual Graphics] option.

Question: My system freezes when I'm using Windows 7 Photo Viewer on VisionX, what's wrong?(2/1/2013)

Answer:
Please update AMD's 12.11 VGA driver from ASRock Beta zone.
https://www.asrock.com/nettop/overview.asp?Model=VisionX%20Series&cat=Beta

Question: I get the BSOD when I install a discrete VGA card driver on Windows 7 or Windows 8 GPT mode with Intel 7 series or AMD FM series chipset motherboards, what should I do?(1/1/2013)

Answer:
Please remove Virtu MVP from the control panel then install the discrete VGA driver.
After installing the VGA driver, you may re-install Virtu MVP.

Question: I get an error message whenever I'm installing the Intel VGA driver downloaded from ASRock's website. How can I install it properly on VisionX series?(12/1/2012)

Answer:
Please enter the UEFI SETUP UTILITY to enable IGPU Multi-monitor in Advanced/North Bridge configuration (refer to the picture) before installing the Intel VGA driver.

Question: How do I use dual monitors in Maximum 3D performance mode with a GTX690 VGA card?(11/1/2012)

Answer:
The GTX690 has two GPUs that will work together in Maximum 3D performance mode.
You have to connect your monitors to DVI_2 & DVI_3 which come from the same GPU.

Question: How can I run 128bit bus width via onboard VGA on Z77, Z68, B75, H67 series M/B?(10/1/2012)

Answer:
128bit bus width is supported under dual channel memory technology.
If you want to get 128bit bus width with onboard VGA, please have dual channel memory modules in your system.

Question: My system failed to recognize the VGA card and show d6 on Dr. Debug.(6/1/2012)

Answer:
Since there are some VGA cards with incorrect information in vBIOS (Video BIOS), please contact your VGA card vendor or update motherboard BIOS to latest version from our website: https://www.asrock.com/support/download.asp

If you have any question, please contact ASRock TSD.

Question: Why I execute Cyberlink MediaEspresso 6.5 utility under Windows7 with add-on VGA, system will hang up. How could I do?(4/1/2012)

Answer:
If you also install Virtu MVP utility, please update latest Virtu MVP from below link:
Windows7 32 bit: https://download.asrock.com/Drivers/all/Others/LucidVirtu_Win7(v2.1.111_32Bit).zip
Windows7 64bit: https://download.asrock.com/Drivers/all/Others/LucidVirtu_Win7-64(v2.1.111_64Bit).zip

Question: After updating Internet Explorer 9 on PV530, PV530-ITX, PV530A or PV530A-ITX, Internet Explorer won't work normally. How do I solve this problem?(3/1/2012)

Answer:
Please un-install the original VGA driver and then install the latest VGA driver ver:24.15.01f or later version from beta zone to try.
PV530 beta zone link: https://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530
PV530-ITX beta zone link: https://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530-ITX
PV530A beta zone link: https://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530A
PV530A-ITX beta zone link: https://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530A-ITX

Question: When I install ATI HD6670, HD6570, and HD6450 on A75/A55 series motherboards, there is no display output from VGA card. What can I do?(9/1/2011)

Answer:
Please update latest BIOS form our website.
Download link: https://www.asrock.com/support/download.asp

Or, enter BIOS > North Bridge Configuration, and set [Dual Graphics] to [Disabled].

Question: I would like to update the VGA driver of Vision 3D from NVIDIA official website, what should I do?(6/1/2011)

Answer:
Please refer to the link below for Driver Download section on Nvidia website:
http://www.nvidia.com/Download/index.aspx
Please made selection as below,
Product Type : GeForce
Product Series: GeForce 400 Series
Product: Geforce GT420
Please refer to picture below:

Select your OS and language, then you could search for the driver.

Question: What's the meaning of AMI UEFI BIOS Beep code?(4/1/2011)

Answer:
Please refer to below form for the beep code and debug code of AMI UEFI BIOS.

Condition	Beeps Code	Debug Code
Normal	No beep	With goodnight LED enabled, debug code will disappear after the beep.
Bad CPU	No beep	No debug code
Bad memory	No beep	45
Without memory	3 long beeps	53
Without CPU	No beep(No Power)	No debug code
Without VGA card	5 long beeps	Beeps at"d6", then show "0d"

Question: I connect Vision 3D with TV via HDMI cable, but cannot hear any audio playback after system resume from suspends. What do I do?(1/14/2011)

Answer:
Please download and install new VGA driver 266.35 from following link.
Link: https://www.asrock.com/nettop/overview.asp?Model=Vision%203D%20Series

Question: How to use the PCIE locker on my motherboard?(12/30/2010)

Answer:
So far we have below PCIE locker types, please refer below:
Type1:
1. Before VGA card is installed, please move locker horizontally to the right side.

2. After install VGA card, please move the locker back to the position.

Type2:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please move the PCIE locker as shown below.

Type3:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please move the PCIE lock as shown below.

Type4:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please push PCIE lock as shown below:

Type5:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please push PCIE lock as shown below:

Type6:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please take up the VGA card vertically.

Note: If the lock is not present, it will not affect the quality of the connection.

Question: Where could I get the maximum share memory on H55 series motherboards?(7/15/2010)

Answer:
The shared memory size is dynamically controlled by VGA driver, and the maximum share memory size will be available only when more than 4GB memory is installed under 64-bit OS. Please kindly refer to the following steps to check the maximum graphic share memory.
1.Visit the "Display" option in the control and choose "Advanced setting".
2.Choose ""Intel^® Graphic and Media Control Panel.
3.Click the "Graphic Properties.'
4.Visit the "Option and support" and choose "Information Center".
5.Then you could see the information at the right side.

Question: I have plug two NVIDIA^® VGA cards on my motherboard but, I cannot find the Enable SLI option in NVIDIA^® Control panel?(9/3/2009)

Answer:
Following steps as below may help you to solve this issue.

1. If your motherboard has the SLI/XFire switch card, please put the SLI/XFire Switch card to 8x/8x, if there is no switch card on your motherboard, please skip this step.
2. Remove the graphics card from the PCI-E 1 slot.
3. Restart Windows.
4. Install the driver for the graphics card (again).
5. Put the VGA card back into the PCI-E 1 slot, and put the SLI bridge on.
6. Activate SLI function by NVIDIA^® control panel.

7. Or please download the latest VGA driver from NVIDIA^® Web Site and try the new driver.
http://www.nvidia.com/Download/index.aspx?lang=en-us

Question: Why I cannot hear audio playback under Windows^® XP when I connect HDMI cable with ION330?(9/3/2009)

Answer:
Some suggestions as below may solve the issue,

1. Please re-install your Windows^® XP and install required driver in such order :
a. HD Audio Driver and Application(VIA^® HD Audio driver)
b. Onboard HDMI HD driver (NVIDIA^® HDMI driver)
c. All in 1 driver.

2. Refering to the attached picture, please install a display driver in support CD -> Others -> Display -> XP32_185.66 -> Setup.exe

3. Please check your VGA driver version has been update to 6.14.11.8576 by device management.

4. Since when ever you plugged the rear speaker to ION330, the sound playback would AUTOMATICALLY set to "HD Audio Rear Output", therefore, during the test, please ONLY connect HDMI to the TV, and make sure the sound playback is set to "NVIDIA^® HD Audio"

Question: If I use HDMI output, the desktop size can not fully fit the monitor.
How can I do?(8/11/2009)

Answer:

If your monitor has "PC mode", please try to adjust monitor to PC mode.
If not, please contact your monitor vender for help.
Or you can do some setting on driver.

ATI VGA output, please refer setting A.
NVIDIA^® VGA output, please refer setting B.

A. If you use ATI VGA output, please enter [ATI driver controller] to adjust [Scaling Option]
1. Right check the mouse, and enter ATI driver controller.
2. Find the [Scaling Option] to setting the bar until to fit the size.

B. If you use NVIDIA^® VGA output, please enter [NVIDIA^® driver controller] to adjust [Resize desktop]
1. Right check the mouse, and enter NVIDIA^® driver controller.
2. Find the [Resize desktop] option to setting the bar until to fit the size.

Question: I install ATI 2xxx, 3xxx, 4xxx series PCIE VGA card on the motherboard. After installing all Windows^® XP drivers from the motherboard, it still shows an unknown "audio device on the high definition audio bus." message under device manager. What could I try?(1/12/2009)

Answer:
There is an integrated audio chip in the ATI 2xxx, 3xxx, 4xxxx series graphics cards.
Please install ATI HDMI audio driver.
http://ati.amd.com/support/drivers/xp/hdmiaudio-xp.html

Question: When I connect a HDMI_SPDIF cable from the HDMI VGA card (GTX260 or GF9800) to the onboard HDMI_SPDIF header, it cannot get sound from the HDMI output. What should I do?(11/27/2008)

Answer:
The pin definition of the onboard HDMI_SPDIF header is different from the header of some VGA cards.
Please plug in the HDMI_SPDIF cable reversely like following picture.

Question: I want to use a Phenom CPU with NVIDIA^® 7600 and 7800 series AGP VGA card on AM2NF3-VSTA or ALiveDual-eSATA2 under Windows^® XP. Is there any point for attention?(10/23/2008)

Answer:
If you adopt AMD^® Phenom™ X4 AM2+ CPU on AM2NF3-VSTA or ALiveDual-eSATA2 with NVIDIA^® 7600 and 7800 series AGP VGA card under Windows^® XP, please install AGP gart driver 3.77. The AGP gart driver is in NVIDIA^® all-in-1 driver package. You are able to download the driver from following link.
https://www.asrock.com/mb/download.asp?Model=AM2NF3-VSTA
https://www.asrock.com/mb/download.asp?Model=ALiveDual-eSATA2&s=AM2

Question: My motherboard is with NVIDIA^® Geforce 7050/6150/6100 chipset. I use the VGA driver 175.19 from NVIDA website under Windows^® XP SP1. After installing the driver, I get 640X480 4bit color under Windows^® XP. But using the driver from your support CD, it has no problem.(7/31/2008)

Answer:
We recommend using the driver provided by ASRock. We tested it on our products to make sure it has the best compatibility and stability. If you still want to use the VGA drivers from NVIDIA^® website, please update to Windows^® XP service pack 2. It is able to solve this problem.

Question: When installing NVIDIA GeForce 8400/8500 series PCIE VGA card on K10N78hSLI-WiFi / K10N78hSLI-1394 / K10N78hSLI-GLAN under Windows^® XP/ XP 64-bit, I can not get full system memory. Besides, system shows two display adapters in the Device Manager. What can I do?

(6/26/2008)

Answer:
While system boot up, please press "F2" to enter BIOS set up screen. Please go into BIOS setup and set "Hybrid SLI" option to [Disabled] in BIOS>Advanced>Chipset Configuration.

Question: I'm using 4GB system memory with Windows^® Vista™ 64bit and ATi VGA card on ALiveXfire-eSATA2, I'm not able to boot into or install Windows^® Vista™ 64 bit. With 3GB or less system memory, it has no problem. Is there a solution for this problem?(2/14/2008)

Answer:
This is a known issue of Windows^® Vista™ 64 bit. Please install the following two hotfixes from Microsoft. It will solve this problem.
http://support.microsoft.com/kb/938194
http://support.microsoft.com/kb/938979

Please install the Hotfixes according to the following steps:

1.Boot into Windows^® Vista™ 64bit with less than3GB system memory.
(If you are not able to finish installing Windows^® Vista™ 64bit, please install Windows^® Vista™ with less than 3GB system memory)
2.Install the first hotfix, reboot, and then install the second.
3.Reboot the system and let system go into Windows^® Vista™ 64bit.
4.Shut down the computer. And then install the Memory back.

Question: If I use a Phenom CPU on ALiveNF7G-HD720p, I am not able to change resolutions of onboard VGA over 1088x612(32bit color) under Windows^® XP. How do I solve this?(12/19/2007)

Answer:
Please update VGA driver to version 163.86. The driver 163.86 is available from ASRock Web Site.
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HD720p%20R3.0

Question: I use a NVIDIA^® 8800GT PCIE VGA card on VIA^® chipset motherboard. But I got black screen on the monitor. How do I solve it?(11/5/2007)

Answer:
The NVIDIA^® 8800GT PCIE VGA card is GEN2 mode VGA card. Unfortunately VIA^® chipset does not support GEN2 mode VGA card. The only solution is to set 8800GT PCIE VGA card to GEN1 mode.
We have tested 8800GT PCIE VGA card. After flashing GEN1 mode BIOS for 8800GT, it works fine on VIA^® chipset motherboard.

Please contact VGA card vender to get the VGA BIOS with GEN1 mode for your 8800GT PCIE VGA card.

Question: I'm using NVIDIA^® AGP card under Windows^® Vista™ on my 775Dual-VSTA / 4CoreDual-VSTA / 4CoreDual-SATA2. When I rate the computer's performance, the screen suddenly becomes abnormal. Why?(11/5/2007)

Answer:
The problem happens with newer NVIDIA^® VGA driver version 1xx.xx (i.e. 163.69) Please change your NVIDIA^® driver to older version 9x.xx (i.e. 97.19) to solve this problem.

Question: Does onboard VGA of ALiveNF7G-HDReady / ALiveNF7G-HD720p support resolution 1600x1200 through DVI output?(10/2/2007)

Answer:
Yes, please update onboard VGA driver to 162.22 for Windows^® Vista™ 32-bit / Vista™ 64-bit and 163.51 for Windows^® XP / 2000. The drivers are available from following link.
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HDready
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HD720p%20R3.0

Question: I install Windows^® Vista™/Vista™ 64bit on 4Core1333-FullHD / ALiveXFire-eSATA2 with AHCI/RAID mode. After installing the ATI Catalyst VGA driver which downloads from ATI website, the system will become abnormal while resume from Sleep or Hibernate. Is there any way to fix the problem?(9/10/2007)

Answer:
If you meet this symptom, please kindly reinstall "ATI All in 1 Driver" from Motherboard Support CD. Or download the "ATI All in 1 Driver" from ASRock website. ( https://www.asrock.com/support/download.asp )

Question: My system is based on P4VM890 / P4VM890 R2.0 with the Integrated VIA^® UniChrome Pro 3D/2D Graphics. When I zoom-in in Google Earth, the picture will get abnormal display (See the following picture). What should I do?
Abnormal display: (black blocks)

(8/3/2007)

Answer:
Please update the VGA driver to v22.00.01e for fixing this problem. Here are download pages of VGA driver.
P4VM890:
https://www.asrock.com/mb/download.asp?Model=P4VM890&s=478

P4VM890 R2.0:
https://www.asrock.com/mb/download.asp?Model=P4VM890%20R2.0&s=478

Question: I am using the onboard VGA of A780FullDisplayPort or ATi Radeon HD 2xxx/3xxx series PCIE card. Every time I run the 3DMARK or PCMARK, it always freezes during the splash-screen. It does not work at all. How do I fix it?(8/3/2007)

Answer:
This is a compatibility issue of ATi Radeon HD 2xxx/3xxx PCIE card and 3DMARK/ PCMARK program.
Futuremark provides 2 solutions for this issue as follows.
Solution 1: Add the command line –nosysteminfo into the target of 3DMARK / PCMARK's shortcut.

Solution 2: Rename the "Direcpll.dll" file to something else. (Found in C:\WINDOWS\system32\Futuremark\MSC\Direcpll.dll)

The link of Futuremark FAQ:
http://service.futuremark.com/support/search.jsp?categoryid=14&search=1

Question: I'm using Windows^® Vista™. I just installed a new VGA card, but the screen gets abnormal display. Is there anything I should do?(4/20/2007)

Answer:
After you install a new hardware device (especially VGA card) under Windows^® Vista™, we suggest re-rating your system (refer to the following steps). It may be able to solve the problem.
1.Go to Start > Control Panel > System and Maintenance> Performance Information and Tool

2.You will see the above screen. Press "Refresh Now" to re-rate your system.

Question: How do I enable Windows^® Aero feature in my Windows^® Vista™ Premium system?(2/15/2007)

Answer:
First, your hardware must meet the requirements of the Windows^® Vista™ Premium system. If not, you may not enable Windows^® Aero.
Windows^® Vista™ Premium system - Hardware Minimum Requirements

Item	Requirements
CPU	x86-compatible 32-bit CPU or x64-compatible 64-bit CPU
Memory	512MB Single Channel (Premium, Discrete models) 512MB x 2 Dual Channel (Premium, embedded models)
VGA	DirectX9.0 (with WDDM Driver) with 128bit VGA memory (Premium)
Audio	UAA Audio (HD Audio, USB Audio and IEEE1394 Audio) (Premium or Basic depends on Codec Vista logo level)

Second, please kindly refer to below steps to enable Windows^® Aero feature:
1.Press right button of mouse at Desktop and click "Personalize".

2.Enter into "Windows^® Color and Appearance" setting

3.Refer to below image to enter "Open classic appearance properties for more color options" setting.

4.Set "Color scheme" as "Windows^® Aero".

Question: I have 939Dual-SATA2 / 939Dual-VSTA / 939A8X-M / K8A8X-M / K8Upgrade-1689/K8Combo-Z motherboard. When using Nvidia 7600GS/6600LE/6800GS/7800GS "AGP" card, I am not able to install the VGA card driver. How can I solve this?(11/19/2006)

Answer:
This problem will occur on some AGP cards which does not use native AGP chip, but use native PCI-E chip with an "PCI-E to AGP Bridge" to become AGP interface.
Please set "AGP P2P Deep Fifo" to [Enable] in the BIOS. (Advanced>Chipset Settings>AGP P2P Deep Fifo)
It may need to upgrade the BIOS for this option:

Model	BIOS version
939Dual-SATA2	P1.60 or later
939A8X-M	P2.10 or later
K8A8X-M	P2.10 or later
K8Upgrade-1689	P2.40 or later
K8Combo-Z	P2.70 or later

Download page: https://www.asrock.com/support/download.asp

Question: I use 775VM800/P4VM800/K7S41GX/K7S41 motherboards. Do these models support 1440x900 resolution?(7/21/2006)

Answer:
If your board is 775VM800, please update BIOS to P1.50 or later version.
https://www.asrock.com/mb/download.asp?Model=775VM800

If your board is P4VM800, please update BIOS to P1.60 or later version.
https://www.asrock.com/mb/download.asp?Model=P4VM800

If your board is K7S41GX, Please update BIOS to P2.50 or later and VGA driver to 3.73 or later version.
https://www.asrock.com/mb/download.asp?Model=K7S41GX&s=462
If your board is K7S41, Please update BIOS to P2.30 or later and VGA driver to 3.73 or later version.
https://www.asrock.com/mb/download.asp?Model=K7S41&s=462

VGA Driver for K7S41 / K7S41GX: http://www.sis.com/download/agreement.php?id=155931

Question: I am installing the Windows^® 98SE on my P4i65GV/ 775i65GV motherboard. After I installed the "Intel^® VGA Drivers" from the support CD and restarted the system, the system shows that it cannot find the "ikch8xx.cat" and "isb8xx.cat" files. What should I do?(3/20/2006)

Answer:
Actually, the "ikch8xx.cat" and "isb8xx.cat" files are not necessary under Windows^® 98SE. So you can skip it to continue the installation of motherboard drivers. It will not influence the functions of your system. If you want to install the two files completely, please put the support CD into your CD/DVD ROM and refer to the path:
\drivers\VGA\win98_me\Win9X.

Question: I am a K8NF4G-SATA2 / 939NF4G-SATA2 user. Is it possible that I can adjust the onboard VGA shared memory to 256MB?(11/18/2005)

Answer:
In BIOS SETUP, the Maximum onboard VGA shared memory option is 128MB. If you want to set it to 256MB, please install 512MB or greater system memory and set the onboard VGA option to "Auto" in BIOS SETUP. Then the VGA driver will dynamically allocate the shared memory size to 256MB.

Question: I am using P4Dual-915GL/ 775Dual-915GL. After updating the VGA driver from 6.14.10.3943 to 6.14.10.4299, the maximum memory allocated for graphics became 192MB. Why?(8/24/2005)

Answer:
The capacity of maximum memory allocated for graphics is controlled by Intel VGA driver. The Intel VGA driver-6.14.10.4299 only supports the maximum memory allocated for graphics 192MB.

Question: I use PCI Express VGA card on my ASRock motherboard. My operation system is Windows 98SE / ME. In "Device Manager", there are two "Display Adapter Controllers" in "Display Adapters" option. What should I do?(7/15/2005)

Answer:
Please follow the below steps to install PCIE VGA card driver.
a. Please enter "Device Manager" and you will see "Standard Display Adapter (VGA) and "Standard PCI Graphics Adapter (VGA)" in the "Display Adapters" option.
b. Please Choose "Standard Display Adapter (VGA)" and right-click "Remove".

c. After removing the device, please reboot your system. Then, you will only see "Standard Display Adapter (VGA)" in "Display Adapter" option.
d. Please start to install your PCIE VGA card driver.

Question: I use a PCI VGA card with onboard VGA of K8Upgrad-VM800 for dual monitors under Windows XP. After updating to Service Pack 2, the function of dual monitors does not work. What should I do? (4/8/2005)

Answer:
After updating to Windows XP Service Pack 2, if you want to use the function of dual monitors, please re-install onboard VGA driver. It will solve the problem.

Question: According to the specification of P4Dual-915GL/775Dual-915GL on ASRock website, it can support up to 224MB VGA shared memory. Where can I adjust the VGA shared memory size?(4/8/2005)

Answer:
Intel 915GL chipset supports Dynamic Video Memory Technology (DVMT). DVMT will dynamically allocate VGA memory based on system needs and is not user configurable.
For further information, please refer to Intel website:
http://www.intel.com/support/graphics/intel915g/sb/CS-011817.htm?iid=graphics+915main&

Question: My motherboard is Intel 915GL chipset based. After I installed Intel VGA driver 14.10, the screen became black when entering into Windows 2000/XP. What should I do?(4/8/2005)

Answer:
Intel newer VGA driver 14.11 may solve this problem.
When booting up, please press F8 to enter OS with safe mode and uninstall VGA driver 14.10.
Please refer to Intel website to download VGA driver 14.11 and install it.
http://downloadfinder.intel.com/scripts-df/Detail_Desc.asp?agr=N&ProductID=1765&DwnldID=8543

Question: When I plug a PCI graphics card on P4VM8, it is not able to run dual monitors with onboard VGA under Windows XP. How do I solve it?(2/18/2005)

Answer:
If you want to use dual monitors with both PCI graphic card and onboard VGA on P4VM8 under Windows XP, please update to Windows XP service pack 2.

Question: If I use only one 128MB memory on the ASRock board with integrated VGA (ex. K7VM3, K7S41/GX, etc...), what share memory size should I choose?(1/18/2005)

Answer:
Since the share memory uses the system memory, for better system performance, we recommend you to set share memory size to 32MB or less in the BIOS setting. (For Intel chipset based motherboards, please refer to TSD-QA-08 (June, 13th, 2003) https://www.asrock.com/support/QA/TSDQA-08.pdf)

Question: I used Prescott CPU and P4i45GV/P4i65GV. I wanted to use NT4.0, but the installation can not be completed. What should I do?(12/15/2004)

Answer:
For Prescott CPU, some OSes (ex.NT4.0) can not be installed. In order to boot legacy OSes that cannot support CPUs with extended CPUID functions, please flash to the latest BIOS to enable "Max CPUID Value Limit" (Advanced => CPU Configuration)
We don't provide drivers for NT4.0. If you need drivers for NT 4.0, please refer to following websites to get them.
VGA driver for P4I45GV/P4I65GV: http://downloadcenter.intel.com/

Audio driver for P4I45GV/P4I65GV: http://www.cmedia.com.tw/

Lan driver for P4I45GV/P4I65GV: http://www.realtek.com.tw/

Question: My motherboard is K7S41(GX), what should I set in the BIOS setup to use the on-board VGA with a PCI VGA card for dual monitors function?(10/15/2004)

Answer:
To use on-board VGA with a PCI VGA card for dual monitors function, please enter the "Advanced" -> "Chipset Configuration" -> "Onboard Share memory" and adjust "Auto" to any other values (32MB, 64 MB, or 128 MB) in the BIOS setup.

Question: My motherboard is P4i45D+ and I used FSB 800 CPU with ASUS V9520MAGIC/T/64 (or PIXELVIEW GF4-TI4200-8X-NVG28A/64M) VGA card. When I play 3D games, the appearance is lag. Why?(5/15/2004)

Answer:
It is running at over-clocking mode when using a P4 with front side bus 800 MHz CPU on P4i45D+. Thus, when playing 3D games or running 3D applications, it may not be so smooth. This is normal, and it will not affect other functions.

Question: My motherboard is K7S41 or K7S41GX, my Hauppauge Win TV card can not work with it. What should I do?(4/15/2004)

Answer:
Please try latest Hauppauge's patch driver from Hauppauge's web site.
http://www.hauppauge.com/pages/support_faq_vgainfo.html

Question: Can I use on-board VGA and add-on AGP card for dual monitors?(9/15/2003)

Answer:
No, if you would like to use dual monitors please install PCI VGA card with on-board VGA or AGP card with PCI VGA card on the motherboard.

Question: How do I get more VGA memory size for Intel Extreme Graphics of the P4i45G(L)?(6/13/2003)

Answer:
According Intel DVMT (Dynamic Video Memory Technology,) the amount of video memory is dependent upon the amount of pre-allocated memory set for your system. It allocates memory based on system requirement and is not configured by user. Memory can be adjusted up to the maximum limit set by the graphics driver.

Please refer Intel web site for detail information:
http://support.intel.com/support/graphics/gaming/video.htm

Question: When I use ASRock P4i45G(L) M/B, I see there is 1MB shared memory from the system memory shown in the POST screen during boot process. What is the 1MB shared memory used for? (6/13/2003)

Answer:
The 1MB memory is used for VGA BIOS (before loading OS).

Question: Does the integrate VGA of G Pro support DirectX 9.0 under Win XP?(3/3/2003)

Answer:
Please upgrade to SiS VGA driver V2.14 to supports DirectX 9.0. Please refer the structure of SiS web site.
http://download.sis.com/sisdlc/driver_list.jsp

Question: When I want to install an add-on AGP graphics card, do I need to adjust any settings in the BIOS if my motherboard has Onboard VGA?(1/30/2003)

Answer:
No! You do not need to adjust any settings in the BIOS. ASRock motherboard will switch between add-on AGP and Onboard VGA automatically when you install or uninstall it.

Question: Why I only saw 224MB memory installed in my K7VM2 system? (12/25/2002)

Answer:
The 32 MB for VGA will be shared from system memory. So if you install one 256 MB memory, the on board VGA will use 32 MB then your system can only use 224 MB memory.

Question: If I want to use add-on AGP card on G Pro, do I need to change anything in the BIOS utility?(12/25/2002)

Answer:
When you were using on board VGA and want to switch to add-on VGA, you do not need to set anything in the BIOS. The BIOS will auto switch to add-on VGA if it is installed. Also the BIOS will auto switch back to on-board VGA if add-on VGA is not installed.

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