ASRock > FAQ

Question: How can I let my ARC graphics card enter power saving mode?(4/11/2023)

Answer:
Please check below table and follow the instructions.

Overview

● ASRock ARC graphics card firmware (FW) update

	A770 PGD	A750 CLD	A380 CLI	A770 LE
Intel graphics card driver	Required	Required	Required	Required
Update the graphics card FW	Required	Required	No need	No need
Set PCIe power to "Maximum power savings”	Required	Required	Required	Required
Reinstall the graphics card driver and check the "GPU Core Power”	Required	Required	No need	No need

● BIOS Setting for ARC GPU Power Saving
■Intel Platform
■AMD Platform

● Power Consumption After Updating FW and Changing the BIOS Settings
■Table

ASRock ARC graphics card FW update

Preparation:
1. Graphics card driver
https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html
2. FW update tool
https://download.asrock.com/TSD/Desktop/FAQ/IGFXUpdate(v1.0.1).zip
3. Set PCIe power to maximum power savings

Procedures
●Intel Graphics Card Driver
Go to Intel's official website to download and install the latest official graphics card driver.

Go to Intel's official website to download and install the latest official graphics card driver.

● Update the Graphics Card FW
Step 1. Download and unzip IGFXUpdate(v1.01.1).
Step 2. Run "IGFXUpdate”
Run

Step 3. Click Yes to restart the system.

Step 4. After the system has restarted, the FW update will begin.
*If this message doesn't show up, please disable the "Secure Boot” in BIOS and try again.

Step 5. During the update, the following security message will pop up.

Step 6. Click on Install this driver software anyway.

Step 7. The update process will proceed. The screen might blink during the update.

Step 8. Please restart your computer when the following prompt is shown.

Please restart your computer when the following prompt is shown.

● Set PCIe Power to Maximum Power Savings
Step 1. Go to [Control Panel\Hardware and Sound\Power Options\Edit Plan Settings\Change] and click [Change advanced power settings].
click Change advanced power settings.

Step 2. Scroll down to PCI Express\Link State Power Management and select Maximum power savings. Make sure to click apply to apply the changes.

● Re-install the Graphics Card Driver and Check the GPU Power

Step 1. Reinstall the latest graphics card driver.
Step 2. To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.

To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.

BIOS Setting For ARC GPU Power Saving

● ASRock Intel Motherboard:
Required BIOS Version:
700-series motherboard: Please use the latest BIOS
600/500/400-series motherboard: Use the latest BIOS. It that does not work, please contact ASRock Technical Support. https://event.asrock.com/tsd.asp
BIOS Settings for all ASRock Intel models:
In BIOS > Advanced > Chipset Configuration, apply the following settings.
PCI Express Native Control: Enabled
PCIE ASPM Support: L1
PCH PCIE ASPM Support: L1
BIOS Setting For ARC GPU Power Saving

● ASRock AMD Motherboard:
Required BIOS Version:

Platform	600 series	500 series	400 series	300 series
BIOS version	Any version		Not supported

BIOS Setting for all AMD models:
There is no need to change BIOS settings.

● Other brands motherboard:
Please contact your motherboard vendor for further assistance.

Power Consumption After Updating FW and Changing the BIOS Settings

● Table:

Unit: watt	Not idle	Idle (power saving)	Monitor off
A770 LE	~35	~16	~1
A770 PGD	~29	~7	~1
A750 CLD	~42	~32	~11
A380 CLI	~17	~15	~6

#Intel ARC #ARC #A770 PGD 8GO #A770 #Intel Arc A770 Phantom Gaming D 8GB OC #A750 CLD 8GO #A750 #Intel Arc A750 Challenger D 8GB OC #A380 CLI 6GO #A380 #Intel Arc A380 Challenger ITX 6GB OC #Power Saving #BIOS #ASPM #vBIOS

Question: How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?(10/1/2019)

Answer:
How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?
Step1: Access "Device Manager” by searching "Device Manager” at search bar.

Expand "Network Adapters” and right click the Ethernet device to uninstall it.

After uninstalling the Ethernet device, please cold boot the system (power off and then back on completely).

Step2: Download the latest driver (later than v23.5) from Intel or ASRock official website for your Intel® Ethernet Adapter.

Step3: Search "CMD” at search bar and run Command Prompt as administrator.

Unzip the driver package and go to APPS > PROSETDX > Winx64. Copy the root.

Within the Command prompt, please change the root to APPS > PROSETDX > Winx64 folder by following command:
CD C:\Users\1\Desktop\24_2\APPS\PROSETDX\Winx64.

Step4: Install the driver by entering command:
DxSetup.exe BD=1 PROSET=1 ANS=1

After the driver installation, please reboot the system.

Step5: Search "PowerShell” at search bar and run the Windows PowerShell as administrator

Enter the command:
Import-Module –Name "C:\Program Files\Intel\Wired Networking\IntelNetCmdlets\IntelNetCmdlets.dll"
It would not show any conformation. Please enter another command then:
New-IntelNetTeam

Step6: The system will ask for your Team Member Names. Please go to "Device Manager" > "Network Adapters" to confirm the names of the Ethernet Adapters.

Enter the command:
Inte(R) Ethernet Connection (7) I219-V
Inte(R) I211 Gigabit Network Connection

If you just want to set up a Team by using two Ethernet adapters, please type "Enter” at "TeamMemberName[2]”.

Step7: The system will ask which Team Mode you want. You can refer to the list provided by Intel official website.
https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html (Here we took the Static Link Aggregation mode for demonstration)
Enter the command:
StaticLinkAggregation

Step8: Enter a friendly Team name:
TEAM0

Step9: If you success, find the new Team adapter under Device Manager.

* If you want to uninstall the Team, please use the following command to uninstall it under Powershell:
Remove-IntelNetTeam

The system will ask you the Team Name, please enter your Team Name and the Team will be uninstalled.

For more details, please visit: https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html

Question: After upgrading the Windows 10 RS3 on H81 Pro BTC(R2.0), the VGA card driver will show error code "12” on my system.
What should I do?(12/1/2017)

Answer:
There are two workarounds to solve the error code "12” issue on the system.
1. Refer to the following link to change the registry under OS.
Link: https://support.microsoft.com/en-us/help/942959/error-message-when-you-attach-a-pci-express-expansion-chassis-to-a-com

2. Please refer to below link to roll the Windows 10 version back to the RS2.
Link: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-recover-restore-your-previous-version-of/94368560-9c64-4387-92b9-82a9234216ad

Question: How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)

Answer:
Step 1:
Please make sure that you have installed the latest BIOS and two 1866MHz or higher frequency memory modules in dual channel.
Also keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: https://www.asrock.com/support/download.asp

Step 2:
Install one AMD RADEON PCI Express graphics card to the PCIE slot.

Step 3:
Connect the monitor cable to the onboard VGA port. Please note that the current VGA driver / VBIOS allows Dual Graphics output from the onboard display only.
For any future update, please refer to our website for further information.

Step 4:
Boot into the OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.

Step 5:
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.

Step 6:
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center" to enter AMD VISION Engine Control Center.

Step 7:
You can also click "AMD VISION Engine Control Center" on your Windows taskbar to enter AMD VISION Engine Control Center.

Step 8:
In AMD VISION Engine Control Center, please choose "Performance". Click "AMD CrossFire™".

Step 9:
Click "Enable CrossFire™" and click "Apply" to save your change.

Step 10:
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.

Question: Why can't the system detect my HDDs when I'm installing Windows XP?(1/1/2013)

Answer:
There are various possibilities that cause this issue, please refer to the following suggestions to check your system.
1. Please make sure your HDDs' SATA power cable and SATA cable are connected with the motherboard.
2. Enter the BIOS setup screen, scroll to the advanced page and enter Storage Configuration, set SATA mode to [IDE].
If you want to install Windows XP under [AHCI] mode, due to Windows XP requirements, you'll need to pre-install the SATA driver first, please refer to the following FAQ for further details.
Link: https://www.asrock.com/support/qa/TSDQA-45.pdf
3. If you have already tried the suggestions above, please change your SATA cables or SATA ports for verification.

Question: How do I pre-install the SATA RAID driver on X79 chipset motherboard?(11/1/2011)

Answer:
Step1:
https://download.asrock.com/Drivers/Intel/SATA/Floppy_Win7-64_Win7_Vista64_Vista_XP64_XP(v3.0.0.2003).zip

Step2:
Please unzip the SATA RAID driver which downloaded in Step1 and put the SATA RAID driver in USB flash drive.

Step3:
Please click "Load Driver" when selecting hard drive in Windows installation.

Step4:
Click "Browse"

Step5:
Choose the folder downloaded in Step1.
RSTe_f6_iaStorA_2008R2_32 is used for 32-bit operating system.
RSTe_f6_iaStorA_2008R2_64 is used for 64-bit operating system

Step6:
Select the SATA RAID driver for "Intel(R) C600 Series …." as below picture and click next to install the OS.

Question: If I use AC'97 front audio panel with VIA^® audio codec motherboard, how do I connect AC'97 front panel to HD Audio header on the motherboard?(2/10/2010)

Answer:
If you use AC'97 front audio panel, please install it to the HD audio header as below:
A. Connect Mic_IN (MIC) to MIC2_L.
B. Connect Audio_R (RIN) to OUT2_R and Audio_L (LIN) to OUT2_L.
C. Connect Ground (GND) to Ground (GND).
D. MIC_RET and OUT_RET are for HD audio panel only. You don't need to connect them for AC'97 audio panel.
E. Enter BIOS Setup Utility. Enter Advanced Settings, and then select
Chipset Configuration. Set the Front Panel Control option from [Auto] to [Enabled].
For Windows^® XP
F. Enter Windows^® system. Click the icon on the lower right hand taskbar to enter VIA^® ADeck. Click "Mixer", select "Front Microphones", choose "Front Mic Boost", and leave.
Like below picture:
Enter Windows® system. Click the icon on the lower right hand taskbar to enter VIA® ADeck. Click

Enter Windows® system. Click the icon on the lower right hand taskbar to enter VIA® ADeck. Click

H. If you want to hear your voice through Front Mic, Please click "Mixer", select "Play Back", choose "Front Mic", and leave.
Like below picture:

For Windows^® Vista™ / Windows^® 7
F. Enter BIOS "Chipset Settings" page, manual [Front Panel] to [Enable].
G. Enter Windows^® system. Click the icon on the lower right hand taskbar to enter VIA^® VDeck. Click "Front Mic", select "Default Device"
H. If you want to hear your voice through Front Mic, Please click "Speaker Output" icon.
Like below picture:

Question: Why I cannot hear audio playback under Windows^® XP when I connect HDMI cable with ION330?(9/3/2009)

Answer:
Some suggestions as below may solve the issue,

1. Please re-install your Windows^® XP and install required driver in such order :
a. HD Audio Driver and Application(VIA^® HD Audio driver)
b. Onboard HDMI HD driver (NVIDIA^® HDMI driver)
c. All in 1 driver.

2. Refering to the attached picture, please install a display driver in support CD -> Others -> Display -> XP32_185.66 -> Setup.exe

3. Please check your VGA driver version has been update to 6.14.11.8576 by device management.

4. Since when ever you plugged the rear speaker to ION330, the sound playback would AUTOMATICALLY set to "HD Audio Rear Output", therefore, during the test, please ONLY connect HDMI to the TV, and make sure the sound playback is set to "NVIDIA^® HD Audio"

Question: I install ATI 2xxx, 3xxx, 4xxx series PCIE VGA card on the motherboard. After installing all Windows^® XP drivers from the motherboard, it still shows an unknown "audio device on the high definition audio bus." message under device manager. What could I try?(1/12/2009)

Answer:
There is an integrated audio chip in the ATI 2xxx, 3xxx, 4xxxx series graphics cards.
Please install ATI HDMI audio driver.
http://ati.amd.com/support/drivers/xp/hdmiaudio-xp.html

Question: I want to use a Phenom CPU with NVIDIA^® 7600 and 7800 series AGP VGA card on AM2NF3-VSTA or ALiveDual-eSATA2 under Windows^® XP. Is there any point for attention?(10/23/2008)

Answer:
If you adopt AMD^® Phenom™ X4 AM2+ CPU on AM2NF3-VSTA or ALiveDual-eSATA2 with NVIDIA^® 7600 and 7800 series AGP VGA card under Windows^® XP, please install AGP gart driver 3.77. The AGP gart driver is in NVIDIA^® all-in-1 driver package. You are able to download the driver from following link.
https://www.asrock.com/mb/download.asp?Model=AM2NF3-VSTA
https://www.asrock.com/mb/download.asp?Model=ALiveDual-eSATA2&s=AM2

Question: How should I make my SATA HDD working with "Hot Plug" function properly on my ALiveNF6P-VSTA / ALiveNF6G-GLAN / NF6-GLAN motherboard?(10/23/2008)

Answer:
Under Windows^® XP, please install NVIDIA^® all in 1 driver ver. 1107 to support Hot plug function. The NVIDIA^® all in 1 driver ver.1107 is available at:
https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA&s=AM2
Under Windows^® Vista™, please install NVIDIA^® all in 1 driver ver 1520 to support hot plug function. The NVIDIA^® all in 1 driver ver. 1520 is available at:
https://www.asrock.com/mb/download.asp?Model=N61P-S&s=AM2

Question: My motherboard is with NVIDIA^® Geforce 7050/6150/6100 chipset. I use the VGA driver 175.19 from NVIDA website under Windows^® XP SP1. After installing the driver, I get 640X480 4bit color under Windows^® XP. But using the driver from your support CD, it has no problem.(7/31/2008)

Answer:
We recommend using the driver provided by ASRock. We tested it on our products to make sure it has the best compatibility and stability. If you still want to use the VGA drivers from NVIDIA^® website, please update to Windows^® XP service pack 2. It is able to solve this problem.

Question: I install more than 2GB system memory on my system. When I run the "Sound Recorder" under Windows^® XP, it always shows the following error message. What's wrong?

(7/31/2008)

Answer:
This is the limitation of Windows^® XP. Please refer to the Microsoft^® Knowledge Base for details: http://support.microsoft.com/kb/284893

Question: When installing NVIDIA GeForce 8400/8500 series PCIE VGA card on K10N78hSLI-WiFi / K10N78hSLI-1394 / K10N78hSLI-GLAN under Windows^® XP/ XP 64-bit, I can not get full system memory. Besides, system shows two display adapters in the Device Manager. What can I do?

(6/26/2008)

Answer:
While system boot up, please press "F2" to enter BIOS set up screen. Please go into BIOS setup and set "Hybrid SLI" option to [Disabled] in BIOS>Advanced>Chipset Configuration.

Question: When I install AMD^® Phenom CPU on ALiveNF6G-VSTA, I found Windows^® Vista™ shows yellow " ! " mark on PCI Express standard Root Port in Device Manager. What do I solve it?(1/14/2008)

Answer:
Please kindly update BIOS P2.20 or later for ALiveNF6G-VSTA to solve the problem.
BIOS Download: https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-VSTA#bios

Question: I want to install Windows^® Vista™ 32-bit / Vista™ 64-bit OS on AM2NF3-VSTA / ALiveDual-eSATA2. Is there any point for attention?(10/2/2007)

Answer:
If you plan to install Windows^® Vista™ 32-bit / Vista™ 64-bit OS on this motherboard, please read below instructions and limitation carefully. For Windows^® 2000 / XP / XP 64-bit OS, there is no such limitation.
https://www.asrock.com/mb/note/AM2NF3-VSTA.html

Question: When my computer is in standby mode, I can not resume from USB devices. Can you help?(1/16/2007)

Answer:
This is due to the design of Windows^® XP system. You may refer to the Microsoft^® Knowledge Base:
http://support.microsoft.com/kb/841858
If you want to resume from USB devices, such as USB mouse, remote control, you may directly install the registry file below:
https://www.asrock.com/support/download/ResumeUSB.ZIP and then restart your computer.

Question: I'm using the Core 2 Duo E6XXX CPU and DDRII 533/667 RAM on 775Dual-VSTA motherboard. But the system is very unstable. Sometimes it gets blue screen or fail when installing the Windows^® XP or some applications. How do I fix this problem?(9/19/2006)

Answer:
Please refer to following steps to fix this problem.

Please set the "DRAM Frequency" as "[333MHz (DDRII 667)]" in BIOS setup if you use DDRII 667 RAM. (BIOS/ Advanced/ Chipset Configuration/ DRAM Frequency)
Please enable the "Flexibility Option" in BIOS setup if you use DDRII 533 RAM. (BIOS/ Advanced/ Chipset Configuration/ Flexibility Option)
If the problem still remains, please update the BIOS to P1.80 or later version.
https://www.asrock.com/mb/download.asp?Model=775Dual-VSTA#bios

Question: When I use Maxtor Diamond Max 17 SATAII HDD to install Windows^® XP on 775i65GV / 775i65G / P4i65G / ConRoe865PE / ConRoe865GV, the first screen of Windows^® XP installation takes long time and system hang up at partition HDD stage. What could I do?(8/18/2006)

Answer:
You could refer to the following steps for try.
1. Enter the BIOS and Load BIOS default setting (F9).
2. Disable "Spread Spectrum" option. BIOS -> Advanced -> CPU configuration -> Spread Spectrum -> Disable.
3. Save changes and Exit BIOS (F10).

Question: My motherboard is AM2XLI-eSATA2. How do I install Windows^® XP on SATA HDD in AHCI mode?(8/18/2006)

Answer:
You need to make a SATA driver diskette before you start the OS installation. Please refer to the following steps:

Enter "SATA Operation Mode" in BIOS setup to set the option to [RAID].
Insert the ASRock Support CD into your optical drive to boot your system.
During POST at the beginning of system boot-up, press key, and then a window for boot devices selection appears. Please select CDROM as the boot device.
When you see the message on the screen, "Do you want to generate Serial ATA driver diskette [YN]?", press .
Then you will see these messages,
Please insert a diskette into the floppy drive.
WARNING! Formatting the floppy diskette will lose ALL data in it!
Start to format and copy files [YN]?
Please insert a floppy diskette into the floppy drive, and press .
The system will start to format the floppy diskette and copy SATA drivers into the floppy diskette.
Restart and enter "SATA Operation Mode" in BIOS setup to set the option to [AHCI].
At the beginning of Windows^® setup, press F6 to install a third-party SCSI or RAID driver. When prompted, insert a floppy disk containing the ULi^® RAID driver. After reading the floppy disk, the driver will be presented. Select the driver to install according to the mode you choose and the OS you install.

Question: How do I enable Intel^® Matrix Storage Manager on 775XFire-eSATA2 and 775XFire-RAID?(4/21/2006)

Answer:
In order to enable Intel^® Matrix Storage Manager, please refer to the following steps:

Enter into BIOS to set your SATA hard disk in AHCI mode or RAID mode.
(BIOS->Advance->IDE Configuration ->Configure SATA as-> [ AHCI or RAID] )
Make a SATA driver diskette with support CD before installing your system.
Please press "F6" to load Intel^® SATA driver during operating system setup.
Please refer to Setting Up a "RAID Ready" System of User Manual of Support CD. (...\Information\Manual\User\)
Install the SATA2 Driver from support CD after the installation of Windows^® 2000 / Windows^® XP / Windows^® XP 64-bit OS.

Question: My motherboard is 775XFire-RAID, its SATA controller is in Intel^® ICH6R. But when I install windows 2000/XP and press F6 to load the SATA driver diskette, I cannot see the items for ICH6R. What should I do?(3/20/2006)

Answer:
Please press "↓" to expend the menu. The items of ICH6R are under the items of ICH7R. Please choose RAID or AHCI that correspond with the item "Configure SATA as" in BIOS settings.

Question: If I use AC'97 front audio panel with, how do I connect to the High Definition Audio header on the motherboard and get front audio work?(2/17/2006)

Answer:
If you use AC'97 audio panel, please install it to the front panel audio header as below:
A. Connect Mic_IN (MIC) to MIC2_L.
B. Connect Audio_R (RIN) to OUT2_R and Audio_L (LIN) to OUT2_L.
C. Connect Ground (GND) to Ground (GND).
D. MIC_RET and OUT_RET are for HD audio panel only. You don't need to connect them for AC'97 audio panel.
E. Enter BIOS Setup Utility. Enter Advanced Settings, and then select Chipset Configuration. Set the Front Panel Control option from [Auto] to [Enabled].
For Windows^® XP
F. Enter Windows^® system. Click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. Click "Audio I/O", select "Connector Settings", choose "Disable front panel jack detection", and save the change by clicking "OK".
select Connector Settings, choose Disable front panel jack detection, and save the change by clicking OK.

select Connector Settings, choose Disable front panel jack detection, and save the change by clicking OK.

For Windows^® Vista™
F. Enter Windows^® system, 1: Double click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. 2: Click the "Folder" icon at the top-right corner. 3. Check "Disable front panel jack detection". 4. Click "OK".
(Please refer to the following picture)
Click the Folder icon at the top-right corner. 3. Check Disable front panel jack detection. 4. Click OK.

Click the Folder icon at the top-right corner. 3. Check Disable front panel jack detection. 4. Click OK.

G. To activate the front mic:
For Windows^® XP:
Please select the Front Mic as default record device in No. 1.

If you want to hear your voice through Front Mic, please deselect "Mute" in No. 2
For Windows^® Vista™:
1.Go to the "FrontMic" Tab in the Realtek Control panel.
Click "Set Default Device" to make the Front Mic as the default record device.
Click Set Default Device to make the Front Mic as the default record device.

Click Set Default Device to make the Front Mic as the default record device.

Question: What's the requirement for High Definition Audio to work under Windows^® XP 64bit?(2/17/2006)

Answer:
For normal working of High Definition Audio under Windows^® XP 64bit, there is a hotfix file provided by Microsoft. Please install the hotfix before installing the audio driver. Otherwise, the audio driver may not be installed successfully.

Please click the link to download the hotfix file:
http://support.microsoft.com/?kbid=901105

Question: I use a Samsung HD080HJ (P80SD) 80GB SATA II HDD on K8Upgrade-NF3. After installing Nvidia all in one driver from the support CD, it takes a little bit long time to boot into Windows^® XP. How could I solve this problem?(1/16/2006)

Answer:
Please follow below steps to update Nvidia IDE driver:

1. Under Windows^® XP, please go to "Control panel" and choose "Add/Remove program" to remove the Nvidia IDE driver.
2. Please download the new Nvidia IDE driver from https://download.asrock.com/Drivers/Special/NVIDIA_4.84IDE.zip
3. After driver download is completed, please install the new IDE driver for your system.

Question: After installing Windows^® XP x64 Edition, I see an "Unsupported Standard Game Port" in device manager. And there is no exclamation mark or error message. Why?(1/16/2006)

Answer:
Microsoft^® does not support game port in Windows^® XP x64 Edition. If you want to use a joy pad or joystick in Windows^® XP x64 Edition, please use an USB one.

Question: I installed Windows XP x64 Edition on a system which is built by an Intel EM64T CPU and 4 GB memory on 775i915P-SATA2 / 775i65PE / 775V88+ / 775V88. Windows reports system memory about 3.0 - 3.5 GB. Why?(12/19/2005)

Answer:
Although the CPU and Operating system supports 64 bit addressing, Intel 915P, 865PE and VIA PT880 chipsets does not support remapping function. The missing memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Although the chipset datasheet may claim memory support up to 4 GB, the system actually only reports about 3.0 - 3.5 GB with four 1 GB DDR memory modules.

Question: I installed a Windows XP operating system for 775Twins-HDTV in my SATA HDD. I want to duplicate my SATA HDD to another new SATA HDD by using GHOST program. After finished, the new duplicated SATA HDD cannot boot up. What should I do?(11/18/2005)

Answer:
We recommend you to install Windows XP on your original SATA HDD again and install the SATA drivers at the beginning of Windows XP installation. Please refer to the following steps:

Step 1: Please go to BIOS to disable the "ATA Combination Mode", or you can reserve it as default value. (BIOS/ Advanced/ IDE Configuration/ ATA Combination Mode/ Disabled)

Step 2: Please press "F6" to install SATA drivers at the beginning of the Windows XP installation.

Step 3: Install the SATA drivers. (Please make a SATA Driver Diskette at first. Please refer to the 775Twins-HDTV user manual page 25.)

Step 4: Start to install the operating system.

Step 5: After finished the Windows XP installation, we recommend you to install the SATA driver from support CD.

Step 6: Now, you can start to duplicate the HDD by using GHOST program.

Question: I am a K8Upgrade-VM800 / P4VM8 / 775VM8 / P4V88+ / 775V88+ user. I found that a new option "SATA Operation Mode" was added in the latest production BIOS. What is the option for? How should I set it?(5/15/2005)

Answer:
The "SATA Operation Mode" provides two choices to install OS on the SATA hard disk.
There are two options for "SATA Operation Mode": RAID (Default) and non-RAID.

a. When choosing "RAID" mode, you have to create a SATA floppy image diskette by the support CD and press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
If you want to install Windows XP/2000 on the SATA hard disk and also want to use RAID function, please set the option to "RAID".
If you want to install Windows 98SE/Me on the SATA hard disk, please set the option to "RAID".

b. When choosing "non-RAID" mode, it is not necessary to create a SATA floppy image diskette by the support CD nor press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
It is also convenient for users who do not have floppy drive.

If you want to install Windows XP/2000 on the SATA hard disk but do not want to use RAID function, please set the option to "non-RAID".

Question: I am going to use K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M to build up my system. I found that there is a new option "SATA Operation Mode" was added in the latest production BIOS. What is the option for? How should I set it?(5/15/2005)

Answer:
The "SATA Operation Mode" provides two choices to install OS on the SATA hard disk.
There are two options for "SATA Operation Mode": RAID (Default) and non-RAID.

a. When choosing "RAID" mode, you have to create a SATA floppy image diskette by the support CD and press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
If you want to install Windows XP/2000 on the SATA hard disk and also want to use RAID function, please set the option to "RAID".
If you want to install Windows 98SE/ME on the SATA hard disk, please set the option to "RAID". Please also install the latest LAN driver (3.10a or newer version) for your new system.

b. When choosing "non-RAID" mode, it is not necessary to create a SATA floppy image diskette by the support CD nor press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
It is also convenient for users who do not have floppy drive.

If you want to install Windows XP/2000 on the SATA hard disk but do not want to use RAID function, please set the option to "non-RAID".

Question: I use a PCI VGA card with onboard VGA of K8Upgrad-VM800 for dual monitors under Windows XP. After updating to Service Pack 2, the function of dual monitors does not work. What should I do? (4/8/2005)

Answer:
After updating to Windows XP Service Pack 2, if you want to use the function of dual monitors, please re-install onboard VGA driver. It will solve the problem.

Question: My motherboard is Intel 915GL chipset based. After I installed Intel VGA driver 14.10, the screen became black when entering into Windows 2000/XP. What should I do?(4/8/2005)

Answer:
Intel newer VGA driver 14.11 may solve this problem.
When booting up, please press F8 to enter OS with safe mode and uninstall VGA driver 14.10.
Please refer to Intel website to download VGA driver 14.11 and install it.
http://downloadfinder.intel.com/scripts-df/Detail_Desc.asp?agr=N&ProductID=1765&DwnldID=8543

Question: I want to install onboard audio driver on my P4i45GV. However, when I executed the "Autorun" program of the support CD, I couldn't find the C-Media audio driver item in the menu. What should I do?(3/21/2005)

Answer:
Due to the wrong description of "AUTORUN" program of support CD for P4i45GV, you will not see "C-Media audio driver and application" item on "AUTORUN" menu under Windows XP. Although you cannot see the item, you still can install audio driver by clicking the "Serial ATA Driver" item. The wrong versions of support CD are II33c and II33d. Please refer the following picture to install the driver from support CD.

Please click "Serial ATA Driver" item to install C-Media audio diver.

Question: My OS is Windows XP (or Windows 2000), and I have installed XP Service Pack 1 (Windows 2000 Service Pack 4). But when I use USB 2.0 devices, it will show "High-Speed devices is attached to a non-Hi-Speed port". How can I use USB 2.0 devices?(10/15/2004)

Answer:
Please go to "device manager" to check if the driver was installed properly. If not, please do the following steps.
1.Right click the exclamation mark device and choose properties.

2.Click "update driver".

3.Choose "Install the software automatically"

4.Then it will find the device. Please click finish.

Question: When I install Windows XP with SATA HDD on K8 Combo-Z, I found driver logo warning messages during installation. What should I do?(10/15/2004)

Answer:
You will see these kinds of warning messages (refer to the following picture) twice during Windows XP installation.

When you see the warning messages, please select "Yes" for both.

Question: My motherboard is SiS chipset based motherboard and the driver of AGP PCI to PCI is version 1.16a or 1.13.03 installed. After updating the Windows XP to service pack 2, there is an exclamation mark in AGP driver of device manager. What should I do?(8/16/2004)

Answer:
If you see an exclamation mark in AGP driver of device manager, please simply reinstall the SiS AGP PCI to PCI driver from ASRock support CD or web site again.

Question: My hard drive is 160 GB, when I install Windows 2000 or Windows XP, I can only see 137 GB. However, when I install this 160 GB hard drive on the ATA 133 RAID card, I can use whole 160 GB. What's wrong?(5/15/2004)

Answer:
If you would like to use whole 160 GB as only one partition while installing the Windows OS, please make sure that your OS is Windows 2000 service pack 4 included or Windows XP service pack 1 included.
When you install the hard drive on the RAID card, you would need to press F6 to install third party driver during the Windows installation, and the driver is the reason why you can use whole 160 GB even your Windows XP service pack 1 is not included.

Question: How do I enable the Athlon 64 Processor's "Cool'n Quiet" throttling functionality on K8S8X?(5/15/2004)

Answer:
Please install AMD Athlon(tm) 64 Processor Driver under O/S. Enabling Cool'n Quiet involves installing a software package in the case of Windows ME and 2000 or a processor driver in the case of Windows XP. Once installed, the power management settings can be configured through the Control Panel. In the case of an Athlon 64 CPU, the CPU will run at slow speed when there is minimal loading. Additionally, the CPU core voltage is reduced to low voltage also. When the loading increases, the clock frequency will be increased in increments of the CPU speed, depending upon the load.

Question: How do I install AMD Athlon(tm) 64 Processor Driver under Windows XP on K8S8X?(5/15/2004)

Answer:

Right-click on "My Computer" and select "Properties".

Select the "Hardware Tab" and click on the "Device Manager" button. There should be a device section named "Processors" with a processor device.

Right-click on the processor device, and click on "Update Driver".

Select "Install from a list or specific location (Advanced)", and click "Next".

Select "Don't search, I will choose the driver to install", and click "Next".

Click "Have Disk", "Browse..." to the installation files from support CD (E:\Drivers\CPU_DRIVER\XP\XP\English) and click "OK".

Ignore the warning about "This driver is not digitally signed!" by clicking on "Next".

A box will appear: "The wizard has finished installing the software for AMD Athlon(tm) 64 Processor". Click "Finish" to complete the installation.

Question: My motherboard is P4S61. If I connect the hard drive and non-UDMA CD-ROM on the same IDE channel, I can not install Windows^® XP. What can I do?(3/15/2004)

Answer:
Please try the latest BIOS from https://www.asrock.com/mb/download.asp?Model=P4S61&s=478 or connect the hard drive and CD-ROM to two different IDE channels.

Question: When I install Windows XP with SATA HDD on K7S8XE+, I found driver logo warning messages during installation. What should I do?(12/12/2003)

Answer:
Actually you will see these kinds of warning messages (refer to the following picture) twice during Windows XP installation.

When you see the warning messages, please both select "Yes". However, if you still need the Microsoft certificated SATA driver, it is available at https://www.asrock.com/mb/download.asp?Model=K7S8XE%2b . Please download the driver and save it in a floppy disk before Windows installation.

Question: How do I install USB 2.0 driver under Windows XP for K7VT2?(11/26/2002)

Answer:
Please install the USB 2.0 driver by running the support CD.
Click the icon of "VIA USB 2.0 Driver" in the support CD main menu.

Question: How do I install the LAN driver for K7VT2?(11/26/2002)

Answer:
Please install the LAN driver manually under Windows 98/ME/2000/XP with the following steps:

1. Put the K7VT2 support CD into the CD-ROM drive.
2. Double click on the "My Computer" icon, then right click on the CD-ROM drive and browse the support CD.
3. Locate the "winsetup.exe" on \Drivers\LAN folder and double click on "winsetup.exe" to run LAN installation program.
4. After 20 seconds, "The installation is completed!" will appear then you have finished the LAN installation.
5. Please restart your computer.

Question: I have a drive that is larger than 137 GB but the operating system only recognizes 128 GB or 137 GB. How can I fix this?(10/29/2002)

Answer:
First, The OS (for example Windows series) should be able to support 48-bit LBA mode that enables the system to run and manipulate big drive, namely, only Windows 2000 and Windows XP could achieve this goal.

Secondary, install Service Pack to let OS support large than 137GB HDD.

Windows XP, please download and installed the latest Service Pack 1, this can support big drive directly. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q303013

Windows 2000, please download and installed the latest Service Pack 3. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305098

ASRock

FAQ

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