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Question: If I encounter an issue with LED lighting not working on the Intel Z890 series and adjusting ASRock Polychrome RGB in the BIOS has no effect, what should I do?(11/29/2024) Answer: If you notice that the LED lighting on your Intel Z890 series is not functioning, please visit ASRock's official website and download ASRock Polychrome RGB version 2.0.190 or a newer version for your operating system.
Procedures
●Intel Graphics Card Driver
Go to Intel's official website to download and install the latest official graphics card driver.
● Update the Graphics Card FW
Step 1. Download and unzip IGFXUpdate(v1.01.1).
Step 2. Run "IGFXUpdate”
Step 3. Click Yes to restart the system.
Step 4. After the system has restarted, the FW update will begin.
*If this message doesn't show up, please disable the "Secure Boot” in BIOS and try again.
Step 5. During the update, the following security message will pop up.
Step 6. Click on Install this driver software anyway.
Step 7. The update process will proceed. The screen might blink during the update.
Step 8. Please restart your computer when the following prompt is shown.
● Set PCIe Power to Maximum Power Savings
Step 1. Go to [Control Panel\Hardware and Sound\Power Options\Edit Plan Settings\Change] and click [Change advanced power settings].
Step 2. Scroll down to PCI Express\Link State Power Management and select Maximum power savings. Make sure to click apply to apply the changes.
● Re-install the Graphics Card Driver and Check the GPU Power
Step 1. Reinstall the latest graphics card driver.
Step 2. To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.
BIOS Setting For ARC GPU Power Saving
● ASRock Intel Motherboard:
Required BIOS Version:
700-series motherboard: Please use the latest BIOS
600/500/400-series motherboard: Use the latest BIOS. It that does not work, please contact ASRock Technical Support. https://event.asrock.com/tsd.asp
BIOS Settings for all ASRock Intel models:
In BIOS > Advanced > Chipset Configuration, apply the following settings.
PCI Express Native Control: Enabled
PCIE ASPM Support: L1
PCH PCIE ASPM Support: L1
● ASRock AMD Motherboard:
Required BIOS Version:
Platform
600 series
500 series
400 series
300 series
BIOS version
Any version
Not supported
BIOS Setting for all AMD models:
There is no need to change BIOS settings.
● Other brands motherboard:
Please contact your motherboard vendor for further assistance.
Power Consumption After Updating FW and Changing the BIOS Settings
Question: I cannot control the RGB lighting of the graphics card. What can I do to fix it?(3/1/2023) Answer: Please flash the RGB controller firmware of the graphics card via the following procedure.
Step 1. Find and download the correct firmware for your graphics card.
Below steps use the RX 7900 XTX Phantom Gaming 24GB OC (RX7900XTX PG 24GO) as example. File and folder names can be different when using another card.
*Please make sure that the graphics card driver is installed before flashing the RGB firmware. *Exit the RGB software before flashing the RGB firmware (and make sure it is not running in the background).
Step 2. Please extract the RGB firmware tool and copy the path of the folder that contains the RGB firmware.
Step 3. Open Command Prompt as administrator.
Step 4. Type cd and paste the path that you have just copied.
Step 5. Hit the Enter key.
Step 6. Type the word "Update” and press the Tab key on the keyboard. A full command file name will show up.
*The command will be vary based on the graphics card used.
Step 7. Use the Enter key to start flashing the RGB firmware. Give it some time.
Step 8. Once the RGB firmware is updated, the command prompt will show "Update Pass.”
Step 9. Start the ASRock RGB software and check if the graphics card's RGB lighting can be controlled.
Question: I cannot control the RGB lighting via RAZER Synapse on my X570/B550 Taichi Razer Edition motherboard. How do I solve this problem?(1/1/2021) Answer: Please flash the RGB controller firmware by following the steps below.
Step 1.
Download the firmware file from ASRock website and extract the compressed file.
Step 2.
Execute "UpdateFW.cmd” to update the RGB controller firmware.
Step 3.
After step 2 please wait for 10 seconds or so and the firmware flash will finish.
Step 4.
After the message "update firmware SUCCESS” is shown please restart your system.
Question: How do I adjust the shared memory while using Raven Ridge CPU on AM4 platform?(3/1/2018) Answer: Please adjust the "UMA Frame buffer Size” under Advanced\North Bridge Configuration:
*To support 4GB shared memory or above, please adjust CSM support to Disable under Boot tab firstly.
If you don't see ”UMA Frame buffer Size” under North Bridge Configuration, please follow the steps below to find it and adjust the OC settings.
1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Refer to the following path to adjust the OC setting.
a. Advanced\AMD CBS\NBIO Common Options\GFX Config IGC :Forces
b. Advanced\AMD CBS\NBIO Common Options\UMA Mode : UMA_Spec
c. Advanced\AMD CBS\NBIO Common Options\UMA Frame Buffer Size: Choose a prefer size
d. OC Tweaker\OC Mode Change Switch\AMD CBS Setting
3. After adjustment, press "F10” to save the configuration.
Question: If I want to build a mining system with H110 Pro BTC+, how much power do I need for my system?(9/1/2017) Answer: It depends on the complete system configuration. We recommend calculating it in 2 parts:
(1) Motherboard + CPU + memory + SSD:
For a system with an Intel® Pentium® CPU with 2 DIMMs memory, we suggest to reserve 250W for this part.
(2) Graphics cards:
We suggest visiting the official website of the graphics card vendor to check the graphics card TDP. Please refer to the following example.
Nvidia GTX1060: it requires 120W power for each card.
If the system uses eight RX470 and five GTX1060, the total sum including other components is 1810W. Accounting for power conversion efficiency, the recommended power supply for this example is at least 2400W.
Question: How do I change AMD Wraith RGB Cooler color on AM4 series platform?(4/1/2017) Answer: If you install AMD Wraith RGB lighting cooler and would like to customize the lighting, please connect CPU Cooler
cable to AMD Fan LED Header or RGB LED Header as below on the AM4 motherboards and download ASRock
RGB LED ver:1.0.12 utility or later version to adjust the lighting effects.
Question: How do I control ASRock RGB LED on AM4 motherboard?(3/1/2017) Answer: Please download ASRock RGB LED Utility from the following link, and the LED can be controlled under OS. Link: https://download.asrock.com/Utility/Others/RGBLED(v1.0.12).zip
Question: My system (AM1/ FM2/ FM2+) won't boot up after 5 long beeps when only a CPU is installed. How do I resolve this problem?(3/1/2015) Answer: 5 long beeps mean that the system couldn't recognize the graphics.
Some AMD CPUs (i.e AMD Athlon/Sempron family CPU) don't have integrated graphics processors. When these kinds of CPUs are installed, a discrete VGA card is required. Please visit AMD's official website to check whether your CPU has integrated graphics or not: http://products.amd.com/en-gb/DesktopCPUResult.aspx
Question: I'm using M.2 SATA3 6.0 Gbps module on Fatal1ty 990FX Killer, is there any tips to maximize the performance?(5/1/2014) Answer: Please disable [IDE combine mode] in BIOS > Advanced > Storage Configuration and save the settings.
Or, update BIOS to P1.10 or later version, and the system will automatically change the setting for you. BIOS download link
Question: I was connected a HDD on N68 series motherboard with 3TB capacity, why the HDD capacity only detect 768GB in Windows 7 installation.(8/1/2012) Answer: Please use Windows 7 installation disk with Service Pack1 (SP1) included.
Question: What are the basic requirements for Intel Smart Response Technology?(5/1/2012) Answer: According the Intel document, for a system to support Intel Smart Response Technology it must have the following:
• Intel® Z68/Z77 Express Chipset-based desktop board
• Intel® Core™ i3/i5/i7 Processor in the LGA 1155 package
• System BIOS with SATA mode set to RAID
• Intel Rapid Storage Technology software 10.5 version release or later
• Single Hard Disk Drive (HDD) or multiple HDD's in a single RAID volume
• Solid State Drive (SSD) with a minimum capacity of 18.6GB
• Operating system: Microsoft Windows Vista 32-bit Edition and 64-bit Edition, Microsoft Windows 7 32-bit and 64-bit Edition.
For more information, please refer to the user guide of Intel Smart Response Technology: http://download.intel.com/support/chipsets/sb/intel_smart_response_technology_user_guide.pdf
Question: Where could I get the maximum share memory on H55 series motherboards?(7/15/2010) Answer: The shared memory size is dynamically controlled by VGA driver, and the maximum share memory size will be available only when more than 4GB memory is installed under 64-bit OS. Please kindly refer to the following steps to check the maximum graphic share memory.
1.Visit the "Display" option in the control and choose "Advanced setting".
2.Choose ""Intel® Graphic and Media Control Panel.
3.Click the "Graphic Properties.'
4.Visit the "Option and support" and choose "Information Center".
5.Then you could see the information at the right side.
Question: I am using Intel® chipset X48 / X38 / P45 / P43 / G43 / P35 / G31 / P965 series motherboard with 4GB memory modules installed. But it always detects the memory size as 3GB instead of 4GB at POST screen. What should I do?(10/23/2008) Answer: Please enter BIOS setup and enable the "Memory Remap Feature" option.
(BIOS / Advanced / Chipset Configuration / Memory Remap Feature)
Question: My P45 motherboard has two onboard LANs. How do I set the Teaming function and combine both onboard LANs to be a team with more bandwidth in my system?(9/5/2008) Answer: Before setting Teaming function, please make sure if your Switch (or Router) could support Teaming (IEEE 802.3ad Link Aggregation) function. (For example: D-Link DGS-3100…)
Then, please refer to following steps to set "Teaming function"...
1. Install RtkTeaming driver ver.1.0.0.51 from Motherboard Support CD
(/Driver/Teaming/ RtkTeaming 1.0.0.51…)
(*When installing teaming driver, system will show below warming message. Please choose "Continue Anyway" and keep installing driver.)
2. After installing driver, please open "Teaming Utility" in Programs. (Start > Programs > Realtek > Teaming Utility >…)
3. Click "Teaming" item and then press "Create Team" button.
4. Key in Team Name and choose "Link Aggregation \ LACP (802.3ad)" for Settings.
5. Select two available onboard LAN cards and then press "OK" button (After pressing "OK" button, system will show below warming message. Please choose "Continue Anyway".)
6.After doing above settings, system will auto create a new Local Area Connection
7.Reboot system
Then, you will find the "Speed" column of new Local Area Connection will show 2.0Gbps.
Question: I install more than 2GB system memory on my system. When I run the "Sound Recorder" under Windows® XP, it always shows the following error message. What's wrong? (7/31/2008) Answer: This is the limitation of Windows® XP. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/284893
Question: When I install 4GB or more memory on Penryn1600SLi-110dB, I found it became unstable under Windows® Vista™ 64-bit. What should I do?(3/24/2008) Answer: Please refer to following steps to install Microsoft® Vista Hot Fix KB929777 to fix this problem.
Only install 2GB memory to the motherboard first.
Install Microsoft® Vista Hot Fix KB929777
Microsoft® Hot Fix KB929777 is available at: http://support.microsoft.com/kb/929777/en-us
After the Hot Fix installation is completed, please restart the Windows® Vista™ 64-bit system.
Shutdown the system and install 4GB memories back to the motherboard.
Question: I'm using 4GB system memory with Windows® Vista™ 64bit and ATi VGA card on ALiveXfire-eSATA2, I'm not able to boot into or install Windows® Vista™ 64 bit. With 3GB or less system memory, it has no problem. Is there a solution for this problem?(2/14/2008) Answer: This is a known issue of Windows® Vista™ 64 bit. Please install the following two hotfixes from Microsoft. It will solve this problem.
http://support.microsoft.com/kb/938194
http://support.microsoft.com/kb/938979
Please install the Hotfixes according to the following steps:
1.Boot into Windows® Vista™ 64bit with less than3GB system memory.
(If you are not able to finish installing Windows® Vista™ 64bit, please install Windows® Vista™ with less than 3GB system memory)
2.Install the first hotfix, reboot, and then install the second.
3.Reboot the system and let system go into Windows® Vista™ 64bit.
4.Shut down the computer. And then install the Memory back.
Question: I'm using 4 GB system memory under Windows® XP Professional x64 Edition. Why can't I enable hibernation in the Power Option of Control Panel? It does not have hibernation tab in it!(11/5/2007) Answer: Windows® XP Professional x64 Edition does not support hibernation with more than 4GB system memory. Please refer to the Microsoft® Knowledge Base for details: http://support.microsoft.com/kb/888575
Question: During the POST, there is a number "0075" or "0078" showed at the right corner of the screen, and the system stop for a long time. What can I do?(10/20/2006) Answer: The problem may be caused by incorrect jumper settings or bad cables of your IDE or SATA devices. Please refer to following steps to check your system. For IDE devices:
1.If you connect 2 IDE devices to 1 IDE cable, please double check the jumpers of your IDE devices if they were set correctly. The device which is connected to the black connector should be set as master, and the other should be set as slave (gray connector).
2.Please exchange the devices of master and slave on the IDE cable.
3.Please replace the IDE cable by a new one.
4.Please replace the IDE hard drive by a new one.
For SATA devices:
1.Please adjust the jumpers of your SATA2 (3.0 Gb/s) hard disk drive as SATA1 (1.5 Gb/s) mode if your motherboard supports SATA1 (1.5 Gb/s) mode only.
2.Please replace the SATA cable by a new one.
3.Please replace the SATA hard drive by a new one.
Question: I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006) Answer: Please refer the description Q4 of Q&A-20.
https://www.asrock.com/support/QA/TSDQA-20.pdf
This limitation applies to most chipsets & Windows® XP 32-bit version operating system.
If you want to get 4GB memory for your system, below two conditions must be required:
1. The memory controller which supports memory hole(memory remap) functionality is used. The latest chipsets like Intel® new chipset, or other chipsets and AMD® K8 CPU architecture can support the memory hole(memory remap) function.
2. Windows® XP Pro X64 Ed. (64-bit) or other OS which can address more than 4GB memory.
http://www.intel.com/support/motherboards/server/sb/cs-016594.htm
Question: I use a Samsung HD080HJ (P80SD) 80GB SATA II HDD on K8Upgrade-NF3. After installing Nvidia all in one driver from the support CD, it takes a little bit long time to boot into Windows® XP. How could I solve this problem?(1/16/2006) Answer: Please follow below steps to update Nvidia IDE driver:
1. Under Windows® XP, please go to "Control panel" and choose "Add/Remove program" to remove the Nvidia IDE driver.
2. Please download the new Nvidia IDE driver from https://download.asrock.com/Drivers/Special/NVIDIA_4.84IDE.zip
3. After driver download is completed, please install the new IDE driver for your system.
Question: I installed Windows XP x64 Edition on a system which is built by an Intel EM64T CPU and 4 GB memory on 775i915P-SATA2 / 775i65PE / 775V88+ / 775V88. Windows reports system memory about 3.0 - 3.5 GB. Why?(12/19/2005) Answer: Although the CPU and Operating system supports 64 bit addressing, Intel 915P, 865PE and VIA PT880 chipsets does not support remapping function. The missing memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Although the chipset datasheet may claim memory support up to 4 GB, the system actually only reports about 3.0 - 3.5 GB with four 1 GB DDR memory modules.
Question: I would like to use a big capacity Hard Disk on ASRock motherboard. I wonder how large of capacity can ASRock motherboard support at most?(6/23/2005) Answer: ASRock motherboards support 48-bit LBA mode hard drive. At present, ASRock motherboards have no limitation for the capacity of Hard Disk, so you can use over 127GB or 137GB Hard Disk on them.
If you want to get a full capacity under Windows XP/2000, please make sure that your operating system can support 48-bit LBA mode. Please refer to the following link:
https://www.asrock.com/support/QA/TSDQA-01.pdf
Question: When I use a Maxtor 250GB hard drive on my ASRock motherboards, the operating system Windows® 2000 or XP only recognizes 128 GB or 137GB. How should I fix this problem?(3/21/2005) Answer: Please download "Maxtor Big Drive Enabler" from Maxtor website: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Maxtor_Big_Drive_Enabler&vgnextoid=535d8b9c4a8ff010VgnVCM100000dd04090aRCRD to fix the problem.
Question: My hard drives are Maxtor Diamond MAX 10 and MaxLine III SATA 250 GB and 300 GB with 16 MB cache buffer. My hard drives can not be detected correctly during the POST, what can I do?(1/18/2005) Answer: Please update to the newest BIOS of motherboard. If you still encounter problem, please contact Maxtor and update to the newest firmware of hard drives.
Question: Why is my 4GB of memory reported as about 3.5GB by the system if the chipset of the motherboard support to 4GB Memory size?(6/11/2004) Answer: Under the current PC memory addressing, there is a memory area just below 4.0 GB which is reserved permanently. The maximum DDR memory support is actually about 3.5GB rather than 4GB. This limitation is caused by the current PC architecture in which the missing 0.5GB of memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Thus although the chipset datasheet may claim memory support for up to 4GB, the system actually only offers about 3.5GB with four 1GB DDR DIMMs installed. 32 bit processors only support 4GB of address space.
Question: My hard drive is 160 GB, when I install Windows 2000 or Windows XP, I can only see 137 GB. However, when I install this 160 GB hard drive on the ATA 133 RAID card, I can use whole 160 GB. What's wrong?(5/15/2004) Answer: If you would like to use whole 160 GB as only one partition while installing the Windows OS, please make sure that your OS is Windows 2000 service pack 4 included or Windows XP service pack 1 included.
When you install the hard drive on the RAID card, you would need to press F6 to install third party driver during the Windows installation, and the driver is the reason why you can use whole 160 GB even your Windows XP service pack 1 is not included.
Question: I bought a new large size (80GB) HDD. After I installed it to my ASRock M/B, the BIOS only recognized it as a 32GB HDD. How can I get the full capacity of the HDD?(4/15/2004) Answer: Please understand that most HDDs provide a jumper setting that will limit the maximum capacity, such as 32GB or 2GB. Please kindly double check the jumper setting of your HDD, and adjust the jumper setting to the correct position instead of the "Limit drive capacity" position.
Question: If I use 1 GB or more memory on the M/B, Windows 98/ME O.S. shows "Error Message: Insufficient Memory to Initialize Windows". What's wrong?(10/29/2002) Answer: It's a limitation of Win9x/ME. Windows NT 4.0 / 2000 / XP has no problem, please check detailed information from Microsoft Web Site.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q184447
Question: I have a drive that is larger than 137 GB but the operating system only recognizes 128 GB or 137 GB. How can I fix this?(10/29/2002) Answer: First, The OS (for example Windows series) should be able to support 48-bit LBA mode that enables the system to run and manipulate big drive, namely, only Windows 2000 and Windows XP could achieve this goal.
Secondary, install Service Pack to let OS support large than 137GB HDD.
Windows XP, please download and installed the latest Service Pack 1, this can support big drive directly. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q303013
Windows 2000, please download and installed the latest Service Pack 3. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305098