ASRock > Support

Question: My PC runs Windows 98/ME, can I still use USB 2.0 products?(11/26/2002)

Answer:
Since Microsoft is only developing drivers for Windows XP and 2000, you will have to use a 3rd party vendor's drivers. Also Power Management for USB 2.0 works fine under Windows XP. It may not work properly under Win98/ME/2000. Please check detailed information from Microsoft Web Site:

http://www.microsoft.com/HWDEV/BUS/usb/USB2support.asp
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q330892&

Question: I have a TV card installed in K7VT2 and K7VM2. What should I adjust the setting to watch TV properly?(11/26/2002)

Answer:
Please do the following adjustment in Windows OS:
1. Right click on the desktop, click "Settings" in the Display Properties Windows.
2. Click "Advanced" then click "Troubleshoot".
3. Adjust "Hardware Acceleration" to "Disable all DirectDraw & Direct 3D accelerations, as well as." (the second selection from "None").
4. Click "Apply" then click "ok".
5. Reopen your TV card application.

Question: I'm using a AMD Athlon XP 2000+ processor with FSB 266MHz on K7S8X, but the FSB jumper can only set from 100, 133, 166MHz. How do I adjust to FSB 266MHz?(4/15/2003)

Answer:
Please understand that AMD Athlon XP 2000+ processor with FSB 266MHz is actually running with 133*2=266MHz. Please adjust the FSB jumper to 100MHz for FSB 200MHz processors, 133MHz for FSB 266MHz processors and 166MHz for 333MHz processors.

Question: In the beginning of P4VT8 SATA driver diskette creating process, my USB keyboard seems doesn't work. What should I do?(11/14/2003)

Answer:
In order to fix this problem, please go to BIOS SETUP -> Advanced menu -> Chipset Configuration -> USB Device Legacy Support and set it to "Enable". For best system stability, please set it back to "Disable" after the SATA driver diskette creating process.

Question: How do I install AMD Athlon(tm) 64 Processor Driver under Windows XP on K8S8X?(5/15/2004)

Answer:

Right-click on "My Computer" and select "Properties".

Select the "Hardware Tab" and click on the "Device Manager" button. There should be a device section named "Processors" with a processor device.

Right-click on the processor device, and click on "Update Driver".

Select "Install from a list or specific location (Advanced)", and click "Next".

Select "Don't search, I will choose the driver to install", and click "Next".

Click "Have Disk", "Browse..." to the installation files from support CD (E:\Drivers\CPU_DRIVER\XP\XP\English) and click "OK".

Ignore the warning about "This driver is not digitally signed!" by clicking on "Next".

A box will appear: "The wizard has finished installing the software for AMD Athlon(tm) 64 Processor". Click "Finish" to complete the installation.

Question: How do I enable the Athlon 64 Processor's "Cool'n Quiet" throttling functionality on K8S8X?(5/15/2004)

Answer:
Please install AMD Athlon(tm) 64 Processor Driver under O/S. Enabling Cool'n Quiet involves installing a software package in the case of Windows ME and 2000 or a processor driver in the case of Windows XP. Once installed, the power management settings can be configured through the Control Panel. In the case of an Athlon 64 CPU, the CPU will run at slow speed when there is minimal loading. Additionally, the CPU core voltage is reduced to low voltage also. When the loading increases, the clock frequency will be increased in increments of the CPU speed, depending upon the load.

Question: Does my ASRock K7 motherboard, which supports Athlon XP FSB 333 MHz CPU, support AMD^® Sempron CPU?(8/16/2004)

Answer:
Yes, all ASRock motherboards, which support Athlon XP FSB 333 MHz CPU, would support AMD^® Sempron CPU by updating the BIOS. Also ASRock K8S8X motherboard would support AMD^® Sempron CPU by updating the BIOS. Please refer to ASRock web site for more information. https://www.asrock.com/support/CPU.asp

Question: After updating Windows XP to service pack 2, some benchmark or programs may not work properly. What's going on?(9/14/2004)

Answer:
Currently, Windows XP service pack 2 is causing some incompatible issue. For incompatible issue of service pack 2, you can refer to following Microsoft's web site:
http://support.microsoft.com/default.aspx?kbid=884130&product=windowsxpsp2

Question: I want to install onboard audio driver on my P4i45GV. However, when I executed the "Autorun" program of the support CD, I couldn't find the C-Media audio driver item in the menu. What should I do?(3/21/2005)

Answer:
Due to the wrong description of "AUTORUN" program of support CD for P4i45GV, you will not see "C-Media audio driver and application" item on "AUTORUN" menu under Windows XP. Although you cannot see the item, you still can install audio driver by clicking the "Serial ATA Driver" item. The wrong versions of support CD are II33c and II33d. Please refer the following picture to install the driver from support CD.

Please click "Serial ATA Driver" item to install C-Media audio diver.

Question: When I use a Maxtor 250GB hard drive on my ASRock motherboards, the operating system Windows^® 2000 or XP only recognizes 128 GB or 137GB. How should I fix this problem?(3/21/2005)

Answer:
Please download "Maxtor Big Drive Enabler" from Maxtor website: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Maxtor_Big_Drive_Enabler&vgnextoid=535d8b9c4a8ff010VgnVCM100000dd04090aRCRD to fix the problem.

Question: When I connect my hard disk as a master device and LG CD-ROM as a slave device on the IDE channel of P4Dual-915GL/775Dual-915GL, the system can not recognize my hard disk. How should I solve the problem?(4/8/2005)

Answer:
Please try to switch the IDE connection to LG CD-ROM as master and hard disk as slave to solve the problem.

Question: I am going to use K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M to build up my system. I found that there is a new option "SATA Operation Mode" was added in the latest production BIOS. What is the option for? How should I set it?(5/15/2005)

Answer:
The "SATA Operation Mode" provides two choices to install OS on the SATA hard disk.
There are two options for "SATA Operation Mode": RAID (Default) and non-RAID.

a. When choosing "RAID" mode, you have to create a SATA floppy image diskette by the support CD and press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
If you want to install Windows XP/2000 on the SATA hard disk and also want to use RAID function, please set the option to "RAID".
If you want to install Windows 98SE/ME on the SATA hard disk, please set the option to "RAID". Please also install the latest LAN driver (3.10a or newer version) for your new system.

b. When choosing "non-RAID" mode, it is not necessary to create a SATA floppy image diskette by the support CD nor press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
It is also convenient for users who do not have floppy drive.

If you want to install Windows XP/2000 on the SATA hard disk but do not want to use RAID function, please set the option to "non-RAID".

Question: I am a K8Upgrade-VM800 / P4VM8 / 775VM8 / P4V88+ / 775V88+ user. I found that a new option "SATA Operation Mode" was added in the latest production BIOS. What is the option for? How should I set it?(5/15/2005)

Answer:
The "SATA Operation Mode" provides two choices to install OS on the SATA hard disk.
There are two options for "SATA Operation Mode": RAID (Default) and non-RAID.

a. When choosing "RAID" mode, you have to create a SATA floppy image diskette by the support CD and press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
If you want to install Windows XP/2000 on the SATA hard disk and also want to use RAID function, please set the option to "RAID".
If you want to install Windows 98SE/Me on the SATA hard disk, please set the option to "RAID".

b. When choosing "non-RAID" mode, it is not necessary to create a SATA floppy image diskette by the support CD nor press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
It is also convenient for users who do not have floppy drive.

If you want to install Windows XP/2000 on the SATA hard disk but do not want to use RAID function, please set the option to "non-RAID".

Question: I used Sempron 2600+/2800+ CPU with K8Upgrade-760GX / K8Combo-Z. The specification of the boards can support CPU Vcore adjustment and CPU multiplier setting functions. But in the BIOS setting, this option is showed as gray and can not change the setting. Why?(6/23/2005)

Answer:
We found some of Sempron 2600+/2800+ which lock the Vcore and multiplier. It is not able to change the CPU setting even we have the option in BIOS. Please leave this option as default setting.

Question: I use an AMD Sempron 2500+ 64bit CPU with K8Upgrade NF3/ K8 Combo-Z/ K8Upgrade-VM800/ K8Upgrade-PCIE/ K8Upgrade-1689/ K8A8X-M motherboard. According to the specification of the boards, it supports CPU Vcore adjustment and CPU multiplier setting functions. However, the "Processor Voltage" and "Processor Multiplier" options are showed as gray in BIOS, I can't change it. Why?(9/20/2005)

Answer:
According to AMD CPU specification, some of AMD 754 pin Sempron 64bit rev. E CPUs (e.g. Sempron 64bit 2500+, 2600+ and 2800+) have only one allowable state on CPU Vcore, so if user plugs in this kind of CPU, the "Processor Voltage" and "Processor Multiplier" options will be shown as gray and cannot be adjusted in BIOS.

Question: I installed a Windows XP operating system for 775Twins-HDTV in my SATA HDD. I want to duplicate my SATA HDD to another new SATA HDD by using GHOST program. After finished, the new duplicated SATA HDD cannot boot up. What should I do?(11/18/2005)

Answer:
We recommend you to install Windows XP on your original SATA HDD again and install the SATA drivers at the beginning of Windows XP installation. Please refer to the following steps:

Step 1: Please go to BIOS to disable the "ATA Combination Mode", or you can reserve it as default value. (BIOS/ Advanced/ IDE Configuration/ ATA Combination Mode/ Disabled)

Step 2: Please press "F6" to install SATA drivers at the beginning of the Windows XP installation.

Step 3: Install the SATA drivers. (Please make a SATA Driver Diskette at first. Please refer to the 775Twins-HDTV user manual page 25.)

Step 4: Start to install the operating system.

Step 5: After finished the Windows XP installation, we recommend you to install the SATA driver from support CD.

Step 6: Now, you can start to duplicate the HDD by using GHOST program.

Question: I use a Samsung HD080HJ (P80SD) 80GB SATA II HDD on K8Upgrade-NF3. After installing Nvidia all in one driver from the support CD, it takes a little bit long time to boot into Windows^® XP. How could I solve this problem?(1/16/2006)

Answer:
Please follow below steps to update Nvidia IDE driver:

1. Under Windows^® XP, please go to "Control panel" and choose "Add/Remove program" to remove the Nvidia IDE driver.
2. Please download the new Nvidia IDE driver from https://download.asrock.com/Drivers/Special/NVIDIA_4.84IDE.zip
3. After driver download is completed, please install the new IDE driver for your system.

Question: I'm using the Core 2 Duo E6XXX CPU and DDRII 533/667 RAM on 775Dual-VSTA motherboard. But the system is very unstable. Sometimes it gets blue screen or fail when installing the Windows^® XP or some applications. How do I fix this problem?(9/19/2006)

Answer:
Please refer to following steps to fix this problem.

Please set the "DRAM Frequency" as "[333MHz (DDRII 667)]" in BIOS setup if you use DDRII 667 RAM. (BIOS/ Advanced/ Chipset Configuration/ DRAM Frequency)
Please enable the "Flexibility Option" in BIOS setup if you use DDRII 533 RAM. (BIOS/ Advanced/ Chipset Configuration/ Flexibility Option)
If the problem still remains, please update the BIOS to P1.80 or later version.
https://www.asrock.com/mb/download.asp?Model=775Dual-VSTA#bios

Question: I have AM2NF6G-VSTA/ALiveNF6G-DVI motherboard. The onboard LAN does not work properly under Windows^® Vista™. How can I solve this?(12/19/2006)

Answer:
If you encounter this problem, there are two solutions you can choose, pls. select either one at your convenience.
Solution1
Please flash BIOS to P1.70 or later for AM2NF6G-VSTA and P1.60 or later for ALiveNF6G-DVI.
https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA#bios
https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-DVI#bios

Solution2.
Or please refer following steps to re-write MAC address under Windows^® Vista™.
Step1: Check MAC address.
When system boot up, press "F2" to enter BIOS setting.
Boot-> "Boot settings Configuration" -> set "Boot From Onboard LAN" to "enable".
Press "F10". System will restart.
Please "F11" and select "NVIDIA Boot Agent".

Then you will see MAC address, pls. record it with no space for later usage.

Step2: Boot system into Window Vista
Right click "Computer" and click "Properties"

Step3:
Click "Device Manager"

Step4:
Click "Continue"

Step5.
Right click "Networking Controller" and click "Properties".

Step6:
Choose "Network Address" in "Advanced " folder.
Write "MAC Address" which got from step1 into Value item.
Then click "OK".

Question: My system is based on P4VM890 / P4VM890 R2.0 with the Integrated VIA^® UniChrome Pro 3D/2D Graphics. When I zoom-in in Google Earth, the picture will get abnormal display (See the following picture). What should I do?
Abnormal display: (black blocks)

(8/3/2007)

Answer:
Please update the VGA driver to v22.00.01e for fixing this problem. Here are download pages of VGA driver.
P4VM890:
https://www.asrock.com/mb/download.asp?Model=P4VM890&s=478

P4VM890 R2.0:
https://www.asrock.com/mb/download.asp?Model=P4VM890%20R2.0&s=478

Question: After installing ATI HDMI audio driver for my ATI HD 2xxx series PCIE card, I found the onboard sound will not work. How do I fix the problem?(9/10/2007)

Answer:
Please kindly refer to below steps to check your system setting.
1.Please double check the onboard sound is working properly in Device Manager.
(If not, please reinstall Realtek HD Audio driver from Support CD.)

Please double check the onboard sound is working properly in Device Manager.

2.Enter the Sound setting in the Control Panel.

3.If the Default device of the Sound playback is "ATI HD Audio rear output", please change it to "Realtek HD Audio output".

4.Press "OK" to save setting.

Question: I'm using 4 GB system memory under Windows^® XP Professional x64 Edition. Why can't I enable hibernation in the Power Option of Control Panel? It does not have hibernation tab in it!(11/5/2007)

Answer:
Windows^® XP Professional x64 Edition does not support hibernation with more than 4GB system memory. Please refer to the Microsoft^® Knowledge Base for details: http://support.microsoft.com/kb/888575

Question: I'm using 4GB system memory with Windows^® Vista™ 64bit and ATi VGA card on ALiveXfire-eSATA2, I'm not able to boot into or install Windows^® Vista™ 64 bit. With 3GB or less system memory, it has no problem. Is there a solution for this problem?(2/14/2008)

Answer:
This is a known issue of Windows^® Vista™ 64 bit. Please install the following two hotfixes from Microsoft. It will solve this problem.
http://support.microsoft.com/kb/938194
http://support.microsoft.com/kb/938979

Please install the Hotfixes according to the following steps:

1.Boot into Windows^® Vista™ 64bit with less than3GB system memory.
(If you are not able to finish installing Windows^® Vista™ 64bit, please install Windows^® Vista™ with less than 3GB system memory)
2.Install the first hotfix, reboot, and then install the second.
3.Reboot the system and let system go into Windows^® Vista™ 64bit.
4.Shut down the computer. And then install the Memory back.

Question: How do I get my onboard LAN to work properly?(4/28/2008)

Answer:
Here are some suggestions:
1.Make sure the "Onboard LAN" option was enabled in BIOS.
2.Make sure the LAN driver was installed properly. Please check it in "Device Manager".
3.Update the BIOS of your motherboard to the latest one.
4.Try the newer LAN driver from ASRock or chipset vendor's website.
ASRock: https://www.asrock.com/support/Download.asp
Realtek: http://www.realtek.com.tw/default.aspx
NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us
VIA
5.Change another LAN cable. (For Gigabit LAN, please make sure your LAN cable could fully work with Gigabit LAN.)
6.Reinstall the operating system.

Question: My motherboard is with NVIDIA^® Geforce 7050/6150/6100 chipset. I use the VGA driver 175.19 from NVIDA website under Windows^® XP SP1. After installing the driver, I get 640X480 4bit color under Windows^® XP. But using the driver from your support CD, it has no problem.(7/31/2008)

Answer:
We recommend using the driver provided by ASRock. We tested it on our products to make sure it has the best compatibility and stability. If you still want to use the VGA drivers from NVIDIA^® website, please update to Windows^® XP service pack 2. It is able to solve this problem.

Question: How could I enabled "Data Execution Protection (DEP)" supported from CPU?(9/1/2011)

Answer:
Please enter BIOS, and set [No execute Memory Protection] to [Enabled].
You could find the option by BIOS-> Advanced-> CPU Configuration-> Set [No execute Memory Protection] to [Enabled.]

Question: The integrated speakers of my monitor provide no audio output. What can I do?(8/9/2022)

Answer:
Please try the followings:
1. Make sure the monitor cable (HDMI/DisplayPort) is properly connected to both the monitor and the output on the graphics card, motherboard or notebook.
2. Install the latest graphics driver for your graphics card or for the integrated graphics of your CPU and test.
3. In the OS, check which audio device is set as default output device. Check all the volume settings as well in the OS and on the monitor.
4. If possible, please test the monitor audio with another motherboard or notebook.

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