ASRock > FAQ

Question: How do I configure Realtek 5.1ch audio output on N100M under Windows 10?(10/29/2024)

Answer:
Please follow the steps below.
1. Go to BIOS\Chipset Configuration and set Intel SST to "Enabled”.

$Go to BIOS\Chipset Configuration and set Intel SST to$

2. Boot into Windows. Download and install Realtek high definition audio driver version:6.0.9503.1_RTK_SST and follow the instructions, restarting the system after the installation.
Realtek high definition audio driver ver:6.0.9503.1_RTK_SST:

https://download.asrock.com/Drivers/All/Audio/Realtek_Audio(v6.0.9503.1_RTK_SST).zip

3. After the restart, please check Device Manager > Sound, video and game controllers.

After the restart, please check Device Manager > Sound, video and game controllers.”

#N100M #Realtek #Audio #5.1 #HDMI #Audio #ISST #Intel #SST #surround #sound #no #sound #audio #driver #Intel #Audio #Win #10 #Windows

Question: Why does the USB4 Virtual Power Coordination Device show a question mark?(10/29/2024)

Answer:
When expanding "Other devices" in device manager, entries for the "USB4 Virtual Power Coordination Device" may appear. These devices are native to Windows 11 and serve as virtual handlers for USB4/Thunderbolt 4 ports. This behavior is considered normal.

#Device #Manager #Device #USB4 #USB $4 #X870 #Question #Mark #Question #Z890

Question: How can I let my ARC graphics card enter power saving mode?(4/11/2023)

Answer:
Please check below table and follow the instructions.

Overview

● ASRock ARC graphics card firmware (FW) update

	A770 PGD	A750 CLD	A380 CLI	A770 LE
Intel graphics card driver	Required	Required	Required	Required
Update the graphics card FW	Required	Required	No need	No need
Set PCIe power to "Maximum power savings”	Required	Required	Required	Required
Reinstall the graphics card driver and check the "GPU Core Power”	Required	Required	No need	No need

● BIOS Setting for ARC GPU Power Saving
■Intel Platform
■AMD Platform

● Power Consumption After Updating FW and Changing the BIOS Settings
■Table

ASRock ARC graphics card FW update

Preparation:
1. Graphics card driver
https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html
2. FW update tool
https://download.asrock.com/TSD/Desktop/FAQ/IGFXUpdate(v1.0.1).zip
3. Set PCIe power to maximum power savings

Procedures
●Intel Graphics Card Driver
Go to Intel's official website to download and install the latest official graphics card driver.

Go to Intel's official website to download and install the latest official graphics card driver.

● Update the Graphics Card FW
Step 1. Download and unzip IGFXUpdate(v1.01.1).
Step 2. Run "IGFXUpdate”
Run

Step 3. Click Yes to restart the system.

Step 4. After the system has restarted, the FW update will begin.
*If this message doesn't show up, please disable the "Secure Boot” in BIOS and try again.

Step 5. During the update, the following security message will pop up.

Step 6. Click on Install this driver software anyway.

Step 7. The update process will proceed. The screen might blink during the update.

Step 8. Please restart your computer when the following prompt is shown.

Please restart your computer when the following prompt is shown.

● Set PCIe Power to Maximum Power Savings
Step 1. Go to [Control Panel\Hardware and Sound\Power Options\Edit Plan Settings\Change] and click [Change advanced power settings].
click Change advanced power settings.

Step 2. Scroll down to PCI Express\Link State Power Management and select Maximum power savings. Make sure to click apply to apply the changes.

● Re-install the Graphics Card Driver and Check the GPU Power

Step 1. Reinstall the latest graphics card driver.
Step 2. To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.

To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.

BIOS Setting For ARC GPU Power Saving

● ASRock Intel Motherboard:
Required BIOS Version:
700-series motherboard: Please use the latest BIOS
600/500/400-series motherboard: Use the latest BIOS. It that does not work, please contact ASRock Technical Support. https://event.asrock.com/tsd.asp
BIOS Settings for all ASRock Intel models:
In BIOS > Advanced > Chipset Configuration, apply the following settings.
PCI Express Native Control: Enabled
PCIE ASPM Support: L1
PCH PCIE ASPM Support: L1
BIOS Setting For ARC GPU Power Saving

● ASRock AMD Motherboard:
Required BIOS Version:

Platform	600 series	500 series	400 series	300 series
BIOS version	Any version		Not supported

BIOS Setting for all AMD models:
There is no need to change BIOS settings.

● Other brands motherboard:
Please contact your motherboard vendor for further assistance.

Power Consumption After Updating FW and Changing the BIOS Settings

● Table:

Unit: watt	Not idle	Idle (power saving)	Monitor off
A770 LE	~35	~16	~1
A770 PGD	~29	~7	~1
A750 CLD	~42	~32	~11
A380 CLI	~17	~15	~6

#Intel ARC #ARC #A770 PGD 8GO #A770 #Intel Arc A770 Phantom Gaming D 8GB OC #A750 CLD 8GO #A750 #Intel Arc A750 Challenger D 8GB OC #A380 CLI 6GO #A380 #Intel Arc A380 Challenger ITX 6GB OC #Power Saving #BIOS #ASPM #vBIOS

Question: I connect the system to the network via the 2.5 Gbps E3100G Ethernet port, but the network keeps disconnecting and auto-reconnecting from time to time. What should I do?(3/1/2023)

Answer:
Please download and install driver 34.22.1163 or newer from Intel's website:
https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html?wapkw=killer

If the latest driver does not fix the problem, please follow below steps to adjust settings manually.

1. Right-click the "Windows Start icon” and choose the [Device manager].

2. Find the "Network adapters”, right-click the [Killer E3100G 2.5 Gigabit Ethernet Controller] and open the properties.

3. Go to the "Advanced” tab and set "Advanced EEE” to [Disabled].

4. Set "Energy-Efficient Ethernet” to [Disabled].
Set

5. Set "Green Ethernet” to [Disabled].
Set

6. Set "Power Saving Mode” to [Disabled].
Set

7. Fix "Speed & Duplex” at 2.5Gbps Full Duplex.
Fix

#Ethernet #2.5G #E3100G #disconnecting #LAN

Question: How do I install Windows 11 without the Internet?(9/28/2022)

Answer:
If you encounter the following screen while installing Windows 11, please follow the steps below to proceed install Windows 11 without the Internet.

How do I install Windows 11 without the Internet?

Step 1: Press shift + F10 key to open command prompt → Type oobe\bypassnro → Hit Enter key to set up Windows 11 without an Internet connection.

How do I install Windows 11 without the Internet? Step1

How do I install Windows 11 without the Internet? Step1

Step 2: After step 1, the system will restart once.

Step 3: After restart, proceed on settings up Windows 11 until you see the following screen. Then click I don't have internet.

How do I install Windows 11 without the Internet? Step3

How do I install Windows 11 without the Internet? Step3

Step 4: Click Continue with limited setup to create an local account.

How do I install Windows 11 without the Internet? Step4

Question: How to enable HDR function under Windows?(8/9/2022)

Answer:
First check if your monitor supports HDR function. (High Dynamic Range)
You may check the product specifications on the ASRock website:
https://www.asrock.com/index.asp

E.g. ASRock Gaming Monitor PG27FF1A supports HDR function.
How to enable HDR function under Windows?

Settings under Windows 11:
1) Go to Settings> System> Display.
2) If your monitor supports HDR function, you may enable it.
How to enable HDR function under Windows? Win11

How to enable HDR function under Windows? Win11

Settings under Windows 10:
1) Go to Settings> System> Display.
2) If your monitor supports HDR function, you may enable it.
How to enable HDR function under Windows? Win10

How to enable HDR function under Windows? Win10

Hardware requirements
- Processor: Intel 7th gen. processor or later
- Graphics card: NVidia GTX 10 Series or later/AMD RX500 Series or later

Software requirements
- OS: Windows 10 (ver:1709 or later)
- Software: Movies & TV with HEVC Codec installed
- Microsoft Edge Browser, PowerDVD 17 or later and VLC v3.0 (64bit) or later

Question: How to adjust the frequency and resolution of the monitor?(8/9/2022)

Answer:
Settings under Windows 11:
1) Go to Settings> System> Display to adjust the resolution of your monitor.
How to adjust the frequency and resolution of the monitor? Windows 11

How to adjust the frequency and resolution of the monitor? Windows 11

2) Now go to Advanced display to adjust the frequency (refresh rate) of your monitor.
How to adjust the frequency and resolution of the monitor? Windows 11

Settings under Windows 10:
1. Go to Settings> System> Display to adjust the resolution of your monitor.
How to adjust the frequency and resolution of the monitor? Windows 10

How to adjust the frequency and resolution of the monitor? Windows 10

2. Now go to Advanced display settings to adjust the frequency (refresh rate) of your monitor.
Step 1
How to adjust the frequency and resolution of the monitor? Windows 10

Step 2

Step3

Question: How do I enable the Optane H10/H20 hybrid function on the Intel Z690/B660/H670 platform?(3/1/2022)

Answer:
If you want to make a fresh Windows installation with Optane H10/H20 hybrid function, please refer to the following steps:

Step 1.
Make sure that H10/H20 Optane memory is installed in an M.2 socket which supports Optane. You can find the info by checking the storage section of the motherboard specifications page on ASRock's website.

Step 2.
Enable the Hybrid Storage Detection and Configuration Mode in BIOS and press "F10” to save the settings.

Enable the Hybrid Storage Detection and Configuration Mode in BIOS and press

Advanced\Storage Configuration\Hybrid Storage Detection and Configuration Mode

Step 3.
Go to Advanced\Storage Configuration\VMD Configuration and set Enable VMD controller to [Enabled].
Then set Enable VMD Global Mapping to [Enabled]. Press F10 to save the changes and exit setup.

Set Enable VMD Global Mapping to [Enabled]. Press F10 to save the changes and exit setup.

Installing Windows® on a VMD platform
After the BIOS setup, please follow the steps below.

Step 1.
Please download the "SATA Floppy Image” driver from ASRock's website (https://www.asrock.com/index.asp). Unzip the file to a USB flash drive or copy the files from ASRock's motherboard support CD.

Step 2.
Press at system POST to launch the boot menu and choose the item "UEFI: installation media>” to install Windows® 10 64-bit / 11 64-bit OS

Press <F11> at system POST to launch the boot menu and choose the item

Press <F11> at system POST to launch the boot menu and choose the item

” to install Windows® 10 64-bit / 11 64-bit OS">

Step 3.
If during the Windows installation process the target drive is not available, please click .

Step 4.
Click and locate the driver on your USB flash drive.

Click <Browse> and locate the driver on your USB flash drive. step1

Click <Browse> and locate the driver on your USB flash drive. step1

Click <Browse> and locate the driver on your USB flash drive. step2

Step 5.
Select "Intel RST VMD Controller” and then click .

Select

.">

Step 6.
Select unallocated space and then click .

Select unallocated space and then click <Next>.

Step 7.
Please follow Windows' installation instructions to finish the process.

Step 8.
After the Windows installation is finished, please install the "Intel Rapid Storage Technology driver and utility” from ASRock's website. https://www.asrock.com/index.asp

Step 9.
Launch the Intel® Optane™ Memory and Storage Management tool from the Microsoft store.

Launch the Intel® Optane™ Memory and Storage Management tool from the Microsoft store.

Step 10.
Select the drive which you want to accelerate. Enable Intel® Optane™ Memory. (One restart is required)

Step 11.
Erase all data on the Intel® Optane™ memory module and click

Erase all data on the Intel® Optane™ memory module and click <Enable> step 1

Erase all data on the Intel® Optane™ memory module and click <Enable> step 2

Step 12.
After the system has restarted, the Optane Management tool will show that Optane memory is enabled.

Question: Why can my game not start with my Intel 600 series motherboard?(11/2/2021)

Answer:
Some games use DRM (Digital Rights Management) protection. Please check for available updates for your game, where the DRM solution supports Alder Lake CPUs.
If the game development is discontinued and there is no update available for the DRM, please follow below steps to enable the "Legacy Game Compatibility Mode”.

Step 1.
Press [Del] or [F2] during the POST stage to boot into BIOS.

Step 2.
Press [F6] to enter "Advanced” mode and go to Advanced\CPU Configuration

Step 3.
Enable the "Legacy Game Compatibility Mode” in BIOS.
(The option is at the bottom of the CPU Configuration page)

Step 4.
Press [F10] to save the setting and restart the system.

Step 5.
The [Scroll Lock] key on your keyboard is now a hotkey. It can be used to enable/disable the Intel E-core parking feature. Before starting a game outdated DRM protection, please press [Scroll Lock] within the OS to enable Intel E-core parking.

For further information, please visit Intel website.
．Why Can Digital Rights Management (DRM) Crash Some Games on 12th Gen Intel® Core™ Processors?
．List of Games Affected by DRM Issue in 12th Gen Intel® Core™ Processors for Windows 11* and Windows® 10

Question: Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11?

(10/1/2021)

Answer:
Microsoft® Windows 11® has a security function called "Memory integrity”. This function can prevent attacks from inserting malicious code into high-security processes, but it will interfere with the ability to read sensor values and affect the function of OC software.

Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11? step1

Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11? step1

We recommend temporarily disabling this function when you would like to use OC software. Please refer to the following steps to deactivate it.

Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11? step2

Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11? step2

Step.2 Press "Core isolation details”.

Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11? step3

Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11? step3

Step.3 Disable "Memory integrity” and restart the system to apply the setting.

Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11? step4

Why does the ASRock Timing Configurator show strange values, and how can I use this OC software under Windows 11? step4

Question: I cannot adjust the equalizer settings in the Nahimic3 utility ver:1.4.15. Where can I find the settings?(2/1/2021)

Answer:
To use the equalizer in the Nahimic3 utility, please refer to the following steps to activate it.

Step 1. Download and install Nahimic3 utility ver:1.4.15 from the ASRock website.

https://www.asrock.com/mb/index.asp
Please find it at the download page for your motherboard.

Step 2. Click on the "Nahimic Companion icon” at the Windows Notification Area (System Tray) to open Nahimic Companion. There you can update the Nahimic utility and driver.

2nd Nahimic companion icon

Step 3. Please type "Nahimic” in the Window 10 search bar to open the Nahimic utility (the app, not Nahimic Companion).

3rd Search Nahimic

Step 4. The Equalizer icon will appear in the Nahimic utility.

4th Equalizer icon

Question: When I record via the Microphone in Windows 10 1909, there are hissing noises from the recordings.(1/1/2020)

Answer:
If hissing noise is heard from recordings, please choose one of the methods below to avoid hissing noise.

Method 1:
Step 1.
Download the Realtek high definition audio driver from the ASRock website.
*Please make sure your LAN cable is connected when installing the Realtek audio driver.

Step2:
Open the "Realtek audio console”.

Step 3.
Turn on the "Noise suppression reduces ambient stationary noises” option in the Realtek audio console APP.

Step 4.
Once the setting above is enabled, recording quality will be improved.

Method 2:
Step 1.
Refer to step 1 and step 2 of method 1 to open the "Realtek audio console”.

Step 2.
Adjust Microphone Boost to +0db.

Step 3.
Once the boost value is adjusted to +0db, recording quality will be improved.

Question: When I install Windows 10 with a CPU that has 6 or more cores (3900, 3900X, 3950, etc.) on X470 Gaming-ITX/ac, the system will BSOD. What should I do?(12/1/2019)

Answer:
If a CPU with 6 or more cores is used on X470 Gaming-ITX/ac, please refer to the following steps to install Windows 10.

Step 1: Power on the system and press [Del] or [F2] to boot into BIOS.

Step 2: Go to Advanced\ AMD Overclocking \Accept

Step 3: Adjust the following settings:
- [CCD Control] to [1 CCD]
- [Core control] to [TWO(1+1)]

Step 4: Press [F10] to save the settings and exit.

Step 5: Install Windows 10.
Step 6: Refer to ASRock website to download and install all drivers. (Reboot the system when required)

Step 7: Refer to previous steps 1 ~ 3 to restore following settings to default.
-[CCD Control] set to [Auto]
-[Core Control] set to [Auto].

Step 8: Press[F10] to save the settings and exit.

Question: How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?(10/1/2019)

Answer:
How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?
Step1: Access "Device Manager” by searching "Device Manager” at search bar.

Expand "Network Adapters” and right click the Ethernet device to uninstall it.

After uninstalling the Ethernet device, please cold boot the system (power off and then back on completely).

Step2: Download the latest driver (later than v23.5) from Intel or ASRock official website for your Intel® Ethernet Adapter.

Step3: Search "CMD” at search bar and run Command Prompt as administrator.

Unzip the driver package and go to APPS > PROSETDX > Winx64. Copy the root.

Within the Command prompt, please change the root to APPS > PROSETDX > Winx64 folder by following command:
CD C:\Users\1\Desktop\24_2\APPS\PROSETDX\Winx64.

Step4: Install the driver by entering command:
DxSetup.exe BD=1 PROSET=1 ANS=1

After the driver installation, please reboot the system.

Step5: Search "PowerShell” at search bar and run the Windows PowerShell as administrator

Enter the command:
Import-Module –Name "C:\Program Files\Intel\Wired Networking\IntelNetCmdlets\IntelNetCmdlets.dll"
It would not show any conformation. Please enter another command then:
New-IntelNetTeam

Step6: The system will ask for your Team Member Names. Please go to "Device Manager" > "Network Adapters" to confirm the names of the Ethernet Adapters.

Enter the command:
Inte(R) Ethernet Connection (7) I219-V
Inte(R) I211 Gigabit Network Connection

If you just want to set up a Team by using two Ethernet adapters, please type "Enter” at "TeamMemberName[2]”.

Step7: The system will ask which Team Mode you want. You can refer to the list provided by Intel official website.
https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html (Here we took the Static Link Aggregation mode for demonstration)
Enter the command:
StaticLinkAggregation

Step8: Enter a friendly Team name:
TEAM0

Step9: If you success, find the new Team adapter under Device Manager.

* If you want to uninstall the Team, please use the following command to uninstall it under Powershell:
Remove-IntelNetTeam

The system will ask you the Team Name, please enter your Team Name and the Team will be uninstalled.

For more details, please visit: https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html

Question: How can I enable wake on LAN function under S5 status in Windows 10 with Intel I211 LAN port?(8/1/2019)

Answer:
Step 1: Please visit ASRock website to download the Intel LAN driver.
https://www.asrock.com/mb/index.asp
Step 2: Refer to the FAQ from the following link to modify the shutdown behavior under Windows 10.
https://www.asrock.com/support/faq.asp?id=408
Step 3: Go to device manager and right click the "Intel® I211/I219 Gigabit Network Connection” LAN device to choose the "Properties”.
Step 4: Intel LAN driver may have two different "Properties”.

(A) The driver supports "Power saver and Wake on LAN” Option.
Please go to Power management to check all of Wake on LAN function.

(B) The driver supports "Enabled PME” Option.
Go to "Advanced” and enable the "Enabled PME” option.

Question: How to install Realtek Audio Console APP under Windows 10 RS4 or later version?(10/1/2018)

Answer:
In general, the system will auto-download the APP in background after installing Realtek Audio driver.
Please type "Realtek Audio Console” in Win10 search bar to access APP.
*Please connect the LAN cable when installing the Realtek Audio driver.

type

If the APP doesn't show up on your system, please follow the steps below to install it manually.
1.Go to the device manager to check if the Reaktek Audio driver is installed.
* Realtek Audio driver could be installed / downloaded from support CD and ASRock official website: www.ASRock.com.
2. Please make sure that Windows updates are at latest.
Settings > Update & Security > Windows Update and select Check for updates
3.Please refer to the following link to access "Realtek Audio Control” on Microsoft Store and click "Get” to start downloading.
https://www.microsoft.com/store/productId/9P2B8MCSVPLN

4.After installation, click Launch to launch the APP.

Question: How do I install Sound Blaster Connect APP under Windows 10 RS4 or later version?(10/1/2018)

Answer:
In general, the system will auto-download the APP in background after installing Realtek Audio driver. Please type "Sound Blaster Connect” in Win10 search bar to access APP.

Sound Blaster Connect” in Win10 search bar

If the APP doesn't show up on your system, please follow the steps below to install it manually.
1.Make sure your motherboard supports Creative Sound and with Realtek Audio driver installed.
* Please visit motherboard specification page on www.ASRock.com for details.
* Realtek Audio driver could be installed/downloaded from support CD and ASRock official website.
2.Access "Sound Blaster Connect” on Microsoft Store and click "Get” to start downloading.
https://www.microsoft.com/en-sg/store/p/sound-blaster-connect/9n66rljrt8z2

Access

3.After installation, click Launch to launch the APP.

Please refer to the following table which supports the Creative SoundBlaster Cinema5.

Platform	Models
Intel	Fatal1ty H370 Performance Fatal1ty B360 Gaming K4 Fatal1ty B360M Performance Z390 Phantom Gaming 9 Z390 Phantom Gaming 6 Z390 Phantom Gaming SLI-ITX/ac
AMD	Fatal1ty X470 Gaming K4 Fatal1ty X470 Gaming-ITX/ac Fatal1ty B450 Gaming-ITX/ac Fatal1ty B450 Gaming K4 X399 Phantom Gaming 6

Question: How to enable Wake on LAN function under S5 status in Windows 10(3/1/2018)

Answer:
Please follow below steps to meet your application

Step1: Un-check fast startup option in Control Panel

Step2: Unzip EnableWOLInFastStartup file and then right-click Run as administrator WakeOnFastStartup.bat to install it.
Link: https://download.asrock.com/TSD/EnableWOLInFastStartup.zip

Step3: Check fast startup option in Control Panel.

After that, Wake on LAN is enabled in S5 status.

Question: I get the BSOD randomly after installing Windows 10 RS3 (1709 ) on A320M-HDV, what should I do?(2/1/2018)

Answer:
If you've encountered BSOD and get the error information same as below, please follow the steps to install
AMD all in 1
driver ver:17.40.1025.
[Error information]
Stop code: SYSTEM SERVICE EXCEPTION
What failed: atikmdag.sys

Step1: Please un-install display adapter via Device Manager.

Step2: Download the AMD all in 1 driver ver:17.40.1025 from ASRock website and install it on the system.
Link: https://www.asrock.com/MB/AMD/A320M-HDV/index.asp#Download

Question: After upgrading the Windows 10 RS3 on H81 Pro BTC(R2.0), the VGA card driver will show error code "12” on my system.
What should I do?(12/1/2017)

Answer:
There are two workarounds to solve the error code "12” issue on the system.
1. Refer to the following link to change the registry under OS.
Link: https://support.microsoft.com/en-us/help/942959/error-message-when-you-attach-a-pci-express-expansion-chassis-to-a-com

2. Please refer to below link to roll the Windows 10 version back to the RS2.
Link: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-recover-restore-your-previous-version-of/94368560-9c64-4387-92b9-82a9234216ad

Question: I'd like to use the Windows Mixed Reality Headset on on-board HDMI, what should I do?(12/1/2017)

Answer:
Please follow the steps below
1. Refer to the "Microsoft Windows Mixed Reality PC hardware guidelines” to check the system hardware requirement.
https://support.microsoft.com/en-us/help/4039260/windows-10-mixed-reality-pc-hardware-guidelines
*The Windows Mixed Reality requires Integrated Intel HD Graphics 620 or greater DX12-capable integrated GPU.

2. If an external graphics card is installed, please enable "IGPU Multi-Monitor” under BIOS.
BIOS Path: Advanced > Chipset Configuration > IGPU Multi-Monitor

Advanced > Chipset Configuration > IGPU Multi-Monitor

3. Download the VGA driver version 15.60.01.4877 from the Intel download center and Install it on your system.
Download Link: https://downloadcenter.intel.com/product/128199/Graphics-for-8th-Generation-Intel-Processors
4. Install the "Windows Mixed Reality Headset” USB 3.0 connector to the on-board USB3.0 port.
5. Install the "Windows Mixed Reality Headset” HDMI connector to the on-board HDMI port
The Windows Mixed Reality Headset should work now.

Question: How do I play Dolby ATMOS through a receiver on Z270 Gaming-ITX/ac?(10/1/2017)

Answer:
Please refer to the following requirements, configurations and setup procedures.
[Requirements]
OS: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supporting HDCP 2.2
Player: Pioneer Ultra HD Blu-ray drive
BD Disk: Most 3D / 4K BD disk movie
Playback Software: Power DVD 14 or later version

[Configuration]
M/B: Z270 Gaming-ITX/ac
BIOS: P2.30

[Setup]
1. When the system boots up, press "F2" to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions" in BIOS setting.
Press "F10" to save and exit the BIOS setup screen.

Go to Advanced > CPU Configuration and enable

2. Boot into O.S. Install all drivers for the M/B.
Install ME driver ver: 11.6.0.1126 (supports Ultra HD Blu-ray). Download the driver from the following link:
http://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
3. Go to Control Panel > Hardware and sound > Sound and select "Receiver output”.

Question: Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(4/1/2017)

Answer:
If using Windows 10 RS1 and installing Realtek driver, it may get "!” in device manager.
Please refer below link to download Realtek Wireless Lan driver ver:2023.48.0801.2016 for Windows 10 RS1 or remove Realtek LAN driver to use inbox LAN driver directly.
Link: https://www.asrock.com/nettop/overview.asp?Model=Beebox%20Series&cat=Download&os=Win1064

Question: What is the requirement to support Intel Optane Memory?(4/1/2017)

Answer:
To support Intel Optane Memory, please make sure if your system meet the followings:
1. Choose Z270, H270 or B250 series platform and 7th Generation (Kaby Lake) Intel® Core™ Processor.
2. Install Windows 10 64bit OS.
3. The system drive needs to be GPT format.
4. Update to supported BIOS P2.00 or later version.
5. Only supported for SATA-based boot drive

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z170 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-211UBK#overview
Configuration:
M/B: Z170 Gaming-ITX/AC
BIOS: P7.10
CPU: 7th generation Intel® Core™ i7/i5 processor for Desktop PC (Kaby Lake-S)
Setup:
1. Please connect the HDMI cable to HDMI2 port of Z170 Gaming-ITX/ac.

2. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

3. Boot into O/S. Install all drivers for the M/B.
Install ME driver(v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
4. Please enter Control Panel > Hardware and sound > Sound.
Select "HDMI output”

5. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

6. Due to the fact that HDR is not supported by Intel 100 series chipset, please disable ”UHD color” from TV.
Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
7. Click " Power DVD”.
8. Then you can play the content.

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z270 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://pioneer.jp/pcperipherals/bdd/products/bdr_s11j/spec/
Configuration:
M/B: Z270 Gaming-ITX/ac
BIOS: P1.20
Setup:
1. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

2. Boot into O/S. Install all drivers for the M/B.
Install ME driver (v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp
3. Go to Control Panel > Hardware and sound > Sound and select "HDMI output”.

4. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

5. Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
6. Click "Power DVD”.
7. Then you can play the content.

Question: How do I install Windows7 on AM4 platform motherboards?(3/1/2017)

Answer:
Intel® N3000 Series SoC, 100 / 200 Series and AMD AM4 chipset has removed their support for the Enhanced Host Controller Interface, so you might find it difficult to install windows7 operation system Since the USB ports won't work.
Please refer to the Web page from following to install Windows7 on AM4 platform motherboards (in combination with Pinnacle Ridge, Summit Ridge and Bristol Ridge only).
The link is below:
https://www.asrock.com/microsite/Win7Install/index.html

Question: While transferring data between two USB3.0 drives, it may not transfer successfully and pop-up error message appears on my Intel Braswell platform. How can I fix it?(9/1/2016)

Answer:
Please follow below steps to update the ASM1074 firmware:
※This FW Update Tool can only be used on Intel Braswell platform, with Windows 7 64bit / Windows 10 64bit.

Press here to download FW Update Tool
1. Run the tool as Administrator.

2. Please make sure there's no device connected to the ASM1074 hub, and then press "Yes” to execute updating.

3. The F/W update is processing.

4. After the process finished, please restart the system.

5. Please shut down the system, and unplug the AC power cord for 3 minutes.

6. The firmware update process is finished.

※If the update process tool stops during updating as below, do the followings.

1. Please press "OK” and follow the message to restart the system and then try again.
You will see a message as below:

2. Please press "OK”, the system will start to update the firmware again.
(It's normal that the "update version” is 13031903030e)

3. After it's finished, please restart the system.

4. Please shut down the system, and then unplug the AC power cord for 3 minutes.

5. The firmware updating process is finished.

Question: Which A-Command utility version can be used under Windows 10 for ASRock M8 system?(9/1/2016)

Answer:
Please download A-Command utility ver: 1.0.13 for Windows 10 OS.
Download Link: https://download.asrock.com/Utility/A-Command/A-Command(v1.0.13).zip

Question: After installing the onboard VGA driver on my 100 series platform with Windows 10, the system keeps on blinking and pops up "Graphics driver stopped responding and has recovered".
How can I fix it?(2/1/2016)

Answer:
Please set "Package C State Support" to "Auto" in the BIOS.
(BIOS -> Advanced -> CPU Configuration -> Set "Package C State Support" to "Auto")

Question: Under Windows 10 version 1511 (Threshold 2 Build 10586), Z170 Extreme6 and Z170 Gaming K6 series models may not resume from Sleep mode (S3) or enter into Hibernation mode (S4) properly.(12/1/2015)

Answer:
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/download.asp

Model	BIOS Version
Z170 Extreme6+	P1.80
Z170 Extreme6	P1.80
Z170 Gaming K6+	P1.90
Z170 Gaming K6	P1.90

Question: How can I change Windows 10 shut down behavior from Hibernate (S4) to shut down (S5)?(12/1/2015)

Answer:
Please follow the steps under Windows 10 as below.
1. Open [System] under Windows 10.
2. Select [Power & sleep] and enter [Additional power settings]

3. Select [Change what the power buttons do].

4. Select [Change settings that are currently unavailable].

5. Uncheck [Turn on fast startup], then save changes.

6. Done.

Question: There is no Windows 10 VGA driver for AMD 760G platform on your website, where can I find the driver and install it?(11/1/2015)

Answer:
Please refer to the steps below to install the VGA driver with Windows update.

Step1. Right click "This PC" to enter "Manage".

Step2. Choose "Device Manager" on the left; enter "Display adapters" then right click on "Microsoft Basic Display Adapter" and then select "Update Driver Software…" (Please make sure the system is connected to the Internet)

Step3. The system will update the driver via Internet automatically.

Step4. Wait till it displays Windows has successfully updated your driver software.

Step5. After this driver update, the Device Manager should be able to recognize your VGA adapter.

Question: How do I reinstall Windows 10 Home 64-bit on a N3150/3050-NUC (Beebox with OS) and activated the OS?(11/1/2015)

Answer:
Please refer to the following link to download and install Windows 10 Home 64-bit on Beebox.
http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326

After installing the OS, follow the steps below to activate Windows 10 Home 64-bit.

1. Download the "AsrProductKey" tool. https://www.asrock.com/nettop/Intel/Beebox%20Series/?cat=Download&os=Win1064

2. Unzip the tool and launch it.

3. You will receive the product key of your system as shown below.

4. Type "Activation" on Windows search and press enter.

5. Click "Change Product Key" and enter the key which was displayed at step3.

6. After entering the Product Key, the OS will be activated.

Question: After I've upgraded the Killer LAN driver from ver: 1.1.52.1451 to ver: 1.1.54.1506 under Windows 10, the LAN port doesn't work. How do I fix this?(8/1/2015)

Answer:
If you've updated the Killer LAN driver from version 1.1.52.1451 to newer versions under Windows 10 x86/x64, it might cause the LAN driver to malfunction. Please follow the steps below to fix this problem.

Step 1: Open Device Manager and uninstall the Killer LAN driver.

Step 2: Select the checkbox and press [OK].

Step 3: Scan for hardware changes.

Step 4: Execute the new Killer LAN driver 1.1.54.1506 or newer versions and press [Remove] then restart the system.

Step 5: Install the new Killer LAN driver and then restart the system.

Question: Does DTS Connect 5.1 Surround work under Windows 10?(8/1/2015)

Answer:
Because of Microsoft Windows 10 OS limitations, DTS Connect 5.1 Surround doesn't work under Windows 10.
If you'd like to use DTS connect 5.1 Surround, please choose earlier versions i.e. Windows 8.1/ Windows 8/ Windows 7.

Question: When using Intel G3258 CPUs on H81/P81/H87/B85/H91/H97 platforms, I can't install Windows 10. What should I do?(7/1/2015)

Answer:
For Intel G3258 CPUs to support Windows 10, please download the following BIOS or later versions with Microcode 19 from the download links on our website.
If your model isn't listed in the table, please visit the beta zone of your model and then update the latest beta BIOS.

Model	P BIOS
H81M-VG4 R2.0	P1.40
H81M-DGS R2.0	P1.60
H81M-HDS R2.0	P1.30
H81M-HDS	P2.10
H81M-DG4	P1.10
H97 Anniversary	P1.50
H97M Anniversary	P2.10
B85 Anniversary	P1.40
B95M-DGS	P1.60
B85M-DGS	P1.50
B85M Pro3	P1.40
H97M Pro4	P2.00
B85M-HDS	P1.70
B85 Pro4	P2.30
B85M	P2.50
H81M-HG4	P1.50
H81M	P1.90
H81M-GL	P2.00
H81M-G	P1.40
H97 Pro4	P1.90
H97M	P2.00

Question: How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)

Answer:
Step 1:
Please make sure that you have installed the latest BIOS and two 1866MHz or higher frequency memory modules in dual channel.
Also keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: https://www.asrock.com/support/download.asp

Step 2:
Install one AMD RADEON PCI Express graphics card to the PCIE slot.

Step 3:
Connect the monitor cable to the onboard VGA port. Please note that the current VGA driver / VBIOS allows Dual Graphics output from the onboard display only.
For any future update, please refer to our website for further information.

Step 4:
Boot into the OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.

Step 5:
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.

Step 6:
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center" to enter AMD VISION Engine Control Center.

Step 7:
You can also click "AMD VISION Engine Control Center" on your Windows taskbar to enter AMD VISION Engine Control Center.

Step 8:
In AMD VISION Engine Control Center, please choose "Performance". Click "AMD CrossFire™".

Step 9:
Click "Enable CrossFire™" and click "Apply" to save your change.

Step 10:
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.

Question: I keep getting the BSOD when I'm installing ASMedia SATA3 driver. How can I install ASMedia SATA3 driver on Windows 8?(2/1/2013)

Answer:
If you've connected the HDD which contains your operating system on SATA3_A0/ SATA3_A1 ports, please use the Windows 8 inbox driver.

Or you could connect the HDD to SATA3_0/ SATA3_1 ports and install ASMedia SATA3 driver again.

Question: I built a RAID 0 volume and want to install an operation system on this RAID volume. How big should I set the sector size so I can install the operation system?(1/1/2013)

Answer:
For Windows 7 and Windows 8, please install your operating system with a sector size of 512KB or 1024KB.
For Linux systems, please install your operating system with a sector size of 512KB, 1024KB, 2048KB or 4096KB.

Question: Should I update the Intel INF driver to version 9.3.0.1025 under Windows 7?(12/1/2012)

Answer:
We recommend you to use the Intel INF driver in our support CD or ASRock's website.
If you want to reinstall your system, please install the Intel INF driver 9.3.0.1025 before installing other drivers from the support CD.

Question: How to install OS on over 2.2TB RAID volume on ASRock 970/990FX motherboard?(5/1/2012)

Answer:
Please follow below SOP to install Windows Vista/7 64bit OS on the RAID volume:
Step 1: Flash BIOS to latest version.
Step 2: Connect all HDDs then do below settings:
Set [SATA Mode] as [RAID Mode]
Change [Onboard RAID 3TB+ Unlocker] to [EFI Compatible ROM]
The options are located in BIOS > [Advanced] > [Storage Configuration]
Then press F10 to save settings.
Step 3: Press F11 during boot up and choose boot to [Built-in EFI Shell].
Step 4: Key in "drvcfg", and you will see the information like below:
Drv[4E] Ctrl[B5] Lang[eng]

Step 5: Key in "dh [Drv number]", for example: key in "dh 4E".

Step 6: Key in "drvcfg –s [Drv number] [Ctrl number]" to enter Raid Utility.
For example: key in "drvcfg –s 4E B5"

Step 7: Choose [Logical Drive Main Menu] to set up Raid Drive.

Step 8: Choose [Logical Drive Create Menu] to create a Raid Drive.

Step 9: Choose [Usable Physical Drive List] to select Raid HDD.

Step 10: Press Space on keyboard to toggle checkbox.

Step11: Choose [Ld Size setting], and key in the Raid size.

Step12: After set up Raid size, please click [Start to Create]

Step13: Press "F10" to Exit Utility.
Step14: During reboot, please press "F11" to enter Boot Menu.
Choose UEFI: CD/DVD Drive

* This option only shows on Windows7 64bit and Vista 64bit OS.
Step 15: Follow Windows Installation Guide to install OS.
Please load latest SATA RAID driver ver.3.3.1540.22 during OS installation from our website
Step 16: Install latest drivers from ASRock website.

Question: What are the basic requirements for Intel Smart Response Technology?(5/1/2012)

Answer:
According the Intel document, for a system to support Intel Smart Response Technology it must have the following:
• Intel® Z68/Z77 Express Chipset-based desktop board
• Intel® Core™ i3/i5/i7 Processor in the LGA 1155 package
• System BIOS with SATA mode set to RAID
• Intel Rapid Storage Technology software 10.5 version release or later
• Single Hard Disk Drive (HDD) or multiple HDD's in a single RAID volume
• Solid State Drive (SSD) with a minimum capacity of 18.6GB
• Operating system: Microsoft Windows Vista 32-bit Edition and 64-bit Edition, Microsoft Windows 7 32-bit and 64-bit Edition.
For more information, please refer to the user guide of Intel Smart Response Technology:
http://download.intel.com/support/chipsets/sb/intel_smart_response_technology_user_guide.pdf

Question: Does my ASRock 6-series motherboards support Intel Ivy Bridge CPU?(2/1/2012)

Answer:
For support Intel next generation 22nm CPU, it required correspond BIOS version, drivers, and AXTU update.
Please follow below steps to update correspond BIOS, drivers and Utilities.

Step 1: Check BIOS version.
Please check below table and update BIOS since or higher version.
If you have the same or a higher BIOS version on your motherboard, there is no need to update the BIOS and you can skip step 2.

Model	BIOS Version
H61M-VS R2.0	P2.10
H61M-HGS	P1.50
H61M-HVS	P1.90
H61M-HVGS	P1.70
H61M/U3S3	P1.70
H61M-ITX	P1.60
H61iCafe	P1.70
H61DE/S3	P1.70
H61DE/SI	P1.70
H61M-PS	P1.40
H61M	P1.70
H61DEL	P1.70
H61M-GE	P1.70
P65iCafe	P1.40
H61M-VS	P2.10
H61M-S	P1.50
H61M-GS	P1.50

Model	BIOS Version
Fatal1ty Z68 Professional Gen3	P2.10
Z68 Extreme3 Gen3	P2.10
Z68 Extreme4 Gen3	P2.10
Z68 Extreme7 Gen3	P2.10
Z68 Pro3	P2.10
Z68 Pro3 Gen3	P2.10
Z68 Pro3-M	P2.10
Z68M/USB3	P2.10
Z68M-ITX/HT	P2.20
Z68 Extreme4	P2.20

Model	BIOS Version
Fatal1ty P67 Performance	P2.10
Fatal1ty P67 Professional	P3.10
P67 Extreme4	P3.10
P67 Extreme4 Gen3	P2.10
P67 Extreme6	P2.10
P67 Pro	P2.10
P67 Pro3	P3.10
P67 Pro3 SE	P2.10

Model	BIOS Version
H67DE3	P2.10
H67M	P2.10
H67M-GE	P2.10
H67M-GE/HT	P2.10
H67M-ITX	P2.10
H67M-ITX/HT	P2.10

There are two ways to check BIOS version.
1. Boot up your system and press [F2] or [Delete] when ASRock boot logo showing up, you can find the BIOS or UEFI version in the main screen as below.

2. Or find the sticker on BIOS ROM chip as below, you can check which BIOS version implemented when motherboard produced.

Step 2: Updating the BIOS
A), If you have a Sandy Bridge CPU or if you can borrow one from a friend then you can easily update the BIOS yourself.
Please download BIOS from above table, and update BIOS.
For further instructions please click on the "How to update" icon in the corresponding row.
click on the [How to update] icon in the corresponding row

click on the [How to update] icon in the corresponding row

B), If you do not have a Sandy Bridge CPU and you cannot borrow it, please contact the dealer where you bought from to update the BIOS for you.
That is the second fastest option to get your board to support the Ivy Bridge CPU.

If that is not possible then please contact ASRock Technical Support for further help.

*Note: If you use a USB flash drive to update BIOS, after new BIOS image has been written to the chip, please press any key to restart system. At this moment, please do not remove the USB flash drive. Intel ME firmware update procedure will proceed automatically if it is required.
**Note: Please only use the BIOS image offered on ASRock website.

Step 3: Update suitable Intel HD graphics driver from ASRock website
*How to update Intel HD graphics driver:
1. Please unzip and open the folder to execute "setup".

2. Follow Intel driver installer to install the graphics driver.

3. After the installation has finished you will see below message, please restart your system at this moment.

Step4: Install the correct version of Intel Management Engine from ASRock website:
*How to update Intel Management Engine:
1. Please unzip and open the folder to execute "setup".
Route: Enter Intel ME8 folder-> ME8_1.5M_8.0.0.1351-> Installers-> ME_SW-> Choose "Setup".

2. Follow Intel driver installer to install the ME driver.

3. After the installation has finished, you will see below message. Please click on "Finish".

Step 5: Install Intel Smart Connect driver for Microsoft Windows7/7 64 bit. OS.

Step 6: Update ASRock AXTU Utility.
Please update new AXTU version on ASRock website.

Step 7: Replace CPU to Intel Ivy Bridge.

Question: How do I pre-install the SATA RAID driver on X79 chipset motherboard?(11/1/2011)

Answer:
Step1:
https://download.asrock.com/Drivers/Intel/SATA/Floppy_Win7-64_Win7_Vista64_Vista_XP64_XP(v3.0.0.2003).zip

Step2:
Please unzip the SATA RAID driver which downloaded in Step1 and put the SATA RAID driver in USB flash drive.

Step3:
Please click "Load Driver" when selecting hard drive in Windows installation.

Step4:
Click "Browse"

Step5:
Choose the folder downloaded in Step1.
RSTe_f6_iaStorA_2008R2_32 is used for 32-bit operating system.
RSTe_f6_iaStorA_2008R2_64 is used for 64-bit operating system

Step6:
Select the SATA RAID driver for "Intel(R) C600 Series …." as below picture and click next to install the OS.

Question: How do I setup digital sound (DTS5.1, Dolby5.1, DTS HD Master and Dolby True HD) output via HDMI or SPDIF?(11/1/2011)

Answer:
Requirements:
OS: Windows7, Vista SP2 or later.
Receiver / decoder: Onkyo TX-SR608 amplifier for example:
Playback software: for example Power DVD10 v10.0.2025.52 or other playback software.

Setup:
1. Please install all drivers from support CD, after that please check device manager, there should be no any "!" or "?" on list.

2. Please enter Control Panel > Hardware and Sound > Sound,
If you would like to output via HDMI, please select [HDMI output]
If you would like to output via SPDI, please select [Digital output]

Please enter Control Panel > Hardware and Sound > Sound

*Different motherboard/chipset may show different information, above picture is for references only.

3. Enter the Audio settings in your application.
We take Power DVD 10 here for example: Choose the Speaker environment and Output modes as you want.

Enter the Audio settings in your application.<br>
We take Power DVD 10 here for example: Choose the Speaker environment and Output modes as you want.

4. Set your decoder/amplifier to the digital sound output, which you want.

5. Set the correct output format on your content /source manual.

6. Then you can play the content/source.

Question: Why can't I play Blu-ray discs with Core100HT-BD under Windows XP?(4/1/2011)

Answer:
For Intel graphics platforms (including G41, H55, H67 chipsets…etc), Blu-ray playback is only supported on Windows Vista and Windows 7.

Question: Why the MarvellTray.exe dialog box always show up while system boot into Windows^® 7 x64 every time?(12/30/2010)

Answer:
Since the user account security level setting under Windows^® 7 64-bit.
After you update the Marvell driver and Utility to new version, this dialog box will not show up as before.
Please follow the steps as below to update Marvell driver and Utility.
1. Please uninstall Marvell driver and RAID utility which has installed on your system.
2. Please download and update Marvell driver and Utility by following link.
Marvell SATA3 driver ver:1.0.0.1051 download link:
https://download.asrock.com/Drivers/All/SATA3/Marvell_SATA3_Win7-64(1.0.0.1051-WHQL).zip
Marvell RAID Utility ver:4.1.0.1909 download link:
https://download.asrock.com/Drivers/All/SATA3/Marvell_RAID_Win7-64(4.1.0.1909).zip

Question: ION330 support Dolby Digital 5.1 or DTS 5.1?(9/3/2009)

Answer:
ION330 can support Dolby Digital 5.1, DTS 5.1 and LPCM 7.1 only under Windows^® Vista™ or later version.
Please refer to below steps to setting your system.

1. Please update the HOTFIX: KB959458 or update your Vista Service Package to SP2.
Hotfix download link: http://support.microsoft.com/kb/959458

2. Install the drivers in the order listed as below
a. VIA^® HD Audio Driver 7100d
b. NVIDIA^® HD Audio driver 1.0.0.51
c. NVIDIA^® nForce All in 1 v20.14

3. Install a proper AP, we used PowerDVD 9.0 for tests here.

4. Enter Control Panel -> Sound -> Configure to choose Stereo, 5.1.

5. Enter Control Panel -> Sound -> Properties to set the sampling rate, Max Fs. for Dolby-Digital DTS is 48 KHz.

6. RIGHT CLICK in PowerDVD -> Settings -> Audio

a. Speaker Environment -> Use HDMI (Current Vista Setting)
b. Output Mode -> Non-Decoded DD/DTS to external device.

7. RIGHT CLICK in PowerDVD -> Settings -> Video. Enable Hardware Acceleration

8. As you can see in the picture below, the audio output is Dolby Digital 5.1.

*If you want to output DTS 5.1, please select it in audio menu of DVD.
*For your information, the source of the test is a DVD which supports both DD5.1 and DTS 5.1.

Question: How should I make my SATA HDD working with "Hot Plug" function properly on my ALiveNF6P-VSTA / ALiveNF6G-GLAN / NF6-GLAN motherboard?(10/23/2008)

Answer:
Under Windows^® XP, please install NVIDIA^® all in 1 driver ver. 1107 to support Hot plug function. The NVIDIA^® all in 1 driver ver.1107 is available at:
https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA&s=AM2
Under Windows^® Vista™, please install NVIDIA^® all in 1 driver ver 1520 to support hot plug function. The NVIDIA^® all in 1 driver ver. 1520 is available at:
https://www.asrock.com/mb/download.asp?Model=N61P-S&s=AM2

Question: My motherboard is with NVIDIA^® Geforce 7050/6150/6100 chipset. I use the VGA driver 175.19 from NVIDA website under Windows^® XP SP1. After installing the driver, I get 640X480 4bit color under Windows^® XP. But using the driver from your support CD, it has no problem.(7/31/2008)

Answer:
We recommend using the driver provided by ASRock. We tested it on our products to make sure it has the best compatibility and stability. If you still want to use the VGA drivers from NVIDIA^® website, please update to Windows^® XP service pack 2. It is able to solve this problem.

Question: When installing NVIDIA GeForce 8400/8500 series PCIE VGA card on K10N78hSLI-WiFi / K10N78hSLI-1394 / K10N78hSLI-GLAN under Windows^® XP/ XP 64-bit, I can not get full system memory. Besides, system shows two display adapters in the Device Manager. What can I do?

(6/26/2008)

Answer:
While system boot up, please press "F2" to enter BIOS set up screen. Please go into BIOS setup and set "Hybrid SLI" option to [Disabled] in BIOS>Advanced>Chipset Configuration.

Question: When I install 4GB or more memory on Penryn1600SLi-110dB, I found it became unstable under Windows^® Vista™ 64-bit. What should I do?(3/24/2008)

Answer:
Please refer to following steps to install Microsoft^® Vista Hot Fix KB929777 to fix this problem.

Only install 2GB memory to the motherboard first.
Install Microsoft^® Vista Hot Fix KB929777
Microsoft^® Hot Fix KB929777 is available at: http://support.microsoft.com/kb/929777/en-us
After the Hot Fix installation is completed, please restart the Windows^® Vista™ 64-bit system.
Shutdown the system and install 4GB memories back to the motherboard.

Now, the system should work fine with 4GB memory.

Question: If I use a Phenom CPU on ALiveNF7G-HD720p, I am not able to change resolutions of onboard VGA over 1088x612(32bit color) under Windows^® XP. How do I solve this?(12/19/2007)

Answer:
Please update VGA driver to version 163.86. The driver 163.86 is available from ASRock Web Site.
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HD720p%20R3.0

Question: I connected ALiveNF6G-DVI with DVI card to a DVI monitor. When system resumed from standby mode under Windows^® Vista™, I got black screen on the monitor. How can I solve this?(12/19/2006)

Answer:
Please refer following steps to disable "Hybrid Sleep" under Windows^® Vista™.

Step1: Please click "Control Panel".

Step2: Click "System and Maintenance".

Step3: Click "Power Options"

Step4: Click "Change plan settings" of "Balance"

Step5: Click "Change advanced power settings.

Step6: Click "sleep".
Set "Allow hybrid sleep" to off.

Step 7: Click OK or Apply to finish the setting.

Question: I have AM2NF6G-VSTA/ALiveNF6G-DVI motherboard. The onboard LAN does not work properly under Windows^® Vista™. How can I solve this?(12/19/2006)

Answer:
If you encounter this problem, there are two solutions you can choose, pls. select either one at your convenience.
Solution1
Please flash BIOS to P1.70 or later for AM2NF6G-VSTA and P1.60 or later for ALiveNF6G-DVI.
https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA#bios
https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-DVI#bios

Solution2.
Or please refer following steps to re-write MAC address under Windows^® Vista™.
Step1: Check MAC address.
When system boot up, press "F2" to enter BIOS setting.
Boot-> "Boot settings Configuration" -> set "Boot From Onboard LAN" to "enable".
Press "F10". System will restart.
Please "F11" and select "NVIDIA Boot Agent".

Then you will see MAC address, pls. record it with no space for later usage.

Step2: Boot system into Window Vista
Right click "Computer" and click "Properties"

Step3:
Click "Device Manager"

Step4:
Click "Continue"

Step5.
Right click "Networking Controller" and click "Properties".

Step6:
Choose "Network Address" in "Advanced " folder.
Write "MAC Address" which got from step1 into Value item.
Then click "OK".

Question: What's the requirement for High Definition Audio to work under Windows^® XP 64bit?(2/17/2006)

Answer:
For normal working of High Definition Audio under Windows^® XP 64bit, there is a hotfix file provided by Microsoft. Please install the hotfix before installing the audio driver. Otherwise, the audio driver may not be installed successfully.

Please click the link to download the hotfix file:
http://support.microsoft.com/?kbid=901105

Question: I am going to use K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M to build up my system. I found that there is a new option "SATA Operation Mode" was added in the latest production BIOS. What is the option for? How should I set it?(5/15/2005)

Answer:
The "SATA Operation Mode" provides two choices to install OS on the SATA hard disk.
There are two options for "SATA Operation Mode": RAID (Default) and non-RAID.

a. When choosing "RAID" mode, you have to create a SATA floppy image diskette by the support CD and press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
If you want to install Windows XP/2000 on the SATA hard disk and also want to use RAID function, please set the option to "RAID".
If you want to install Windows 98SE/ME on the SATA hard disk, please set the option to "RAID". Please also install the latest LAN driver (3.10a or newer version) for your new system.

b. When choosing "non-RAID" mode, it is not necessary to create a SATA floppy image diskette by the support CD nor press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
It is also convenient for users who do not have floppy drive.

If you want to install Windows XP/2000 on the SATA hard disk but do not want to use RAID function, please set the option to "non-RAID".

Question: My motherboard is Intel 915GL chipset based. After I installed Intel VGA driver 14.10, the screen became black when entering into Windows 2000/XP. What should I do?(4/8/2005)

Answer:
Intel newer VGA driver 14.11 may solve this problem.
When booting up, please press F8 to enter OS with safe mode and uninstall VGA driver 14.10.
Please refer to Intel website to download VGA driver 14.11 and install it.
http://downloadfinder.intel.com/scripts-df/Detail_Desc.asp?agr=N&ProductID=1765&DwnldID=8543

Question: When I install Windows XP with SATA HDD on K8 Combo-Z, I found driver logo warning messages during installation. What should I do?(10/15/2004)

Answer:
You will see these kinds of warning messages (refer to the following picture) twice during Windows XP installation.

When you see the warning messages, please select "Yes" for both.

ASRock

FAQ

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