ASRock > FAQ

Question: TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(7/1/2021)

Answer:
No, please enabled [Intel® Platform Trust Technology (Intel® PTT)] or [AMD CPU fTPM] feature under UEFI BIOS. It supports the TPM2.0 feature without TPM2.0 hardware module.

ASRock Intel Platform

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the Intel® PTT.

Supported platform.

Series	Supported Platform
Intel MSDT	Intel 300 series or later plaform
Intel HEDT	Intel X299 or later platform
Intel SOC	Gemi Lake or later platform

*Intel® PTT is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Security page” to find the "Intel® Platform Trust Technology” option.
(b) Enabled "Intel® Platform Trust Technology” under UEFI BIOS

Enabled

Intel® CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

ASRock AMD Platform

AMD CPU fTPM

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the AMD CPU fTPM.

Supported platform.

Series	Supported Platform
*AMD AM4	AMD 300 series or later plaform
AMD AM5	AMD 600 series or later platform
*AMD HEDT	X399, TRX40, WRX80

*AMD CPU fTPM is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Advanced" \ "CPU Configuration" page to find [AMD fTPM switch].
(b) Adjust "AMD fTPM switch" option to [AMD CPU fTPM].

Adjust

AMD CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors

#win11 #windows11

Question: How can I remap M2_3 slot and other M.2 slots to configure a PCIE SSD RAID on Z490 Taichi?(6/1/2020)

Answer:
Please make sure to use identical PCIE SSDs that are the same type and volume.
Follow the steps below to adjust the BIOS settings to configure the PCIe RAID.

STEP 1. Enter the UEFI Setup Utility by pressing or < Del > hotkey during the post screen.

STEP 2. Go to Advanced -> Storage Configuration and set SATA Mode Selection to [RAID Mode].

STEP 3. Go to Boot -> CSM and set Launch Storage OpROM policy to [UEFI only].

STEP 4. Adjust the M.2 slots - RST PCie Storage Remapping that you've installed PCIE SSDs to [Enabled]. Press to save the settings and exit setup.

4th BIOS screenshot 1

STEP 5. Go to Advanced -> USB Configuration and set Third Party USB 3.2 Controller to [Disabled]. Press to save the configuration changes and exit setup. Caution: After disabling the Third Party USB3.2 Controller, the onboard Type-C port will be turned off.

5th BIOS screenshot 2

STEP 6. Enter Intel(R) Rapid Storage Technology in Advanced page.

6th BIOS screenshot 3

STEP 7. Select the option Create RAID Volume and press .

7th BIOS screenshot 4

STEP 8. Key-in a volume name and press , or simply press to accept the default name.

8th BIOS screenshot 5

STEP 9. Select your desired RAID Level and press .

9th BIOS screenshot 6

STEP 10. Select the target hard drives which you want to build in RAID array and press .

10th BIOS screenshot 7

STEP 11. Select a stripe size for the RAID array and press .

11th BIOS screenshot 8

STEP 12. Select Create Volume and press to start creating the RAID array.

12th BIOS screenshot 9

Question: How do I adjust the shared memory while using Raven Ridge CPU on AM4 platform?(3/1/2018)

Answer:
Please adjust the "UMA Frame buffer Size” under Advanced\North Bridge Configuration:
*To support 4GB shared memory or above, please adjust CSM support to Disable under Boot tab firstly.

If you don't see ”UMA Frame buffer Size” under North Bridge Configuration, please follow the steps below to find it and adjust the OC settings.
1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Refer to the following path to adjust the OC setting.
a. Advanced\AMD CBS\NBIO Common Options\GFX Config IGC :Forces
b. Advanced\AMD CBS\NBIO Common Options\UMA Mode : UMA_Spec
c. Advanced\AMD CBS\NBIO Common Options\UMA Frame Buffer Size: Choose a prefer size

d. OC Tweaker\OC Mode Change Switch\AMD CBS Setting

3. After adjustment, press "F10” to save the configuration.

Question: I would like to install two memory modules for dual channel on Beebox, how am I supposed to choose the memory?(11/1/2015)

Answer:
For building a 2 DIMMs or dual channel configuration, users are required to install identical (the same brand, speed, size and chip-type) DDR3L SO-DIMMs.

Question: I built a RAID 0 volume and want to install an operation system on this RAID volume. How big should I set the sector size so I can install the operation system?(1/1/2013)

Answer:
For Windows 7 and Windows 8, please install your operating system with a sector size of 512KB or 1024KB.
For Linux systems, please install your operating system with a sector size of 512KB, 1024KB, 2048KB or 4096KB.

Question: How to install OS on over 2.2TB RAID volume on ASRock 970/990FX motherboard?(5/1/2012)

Answer:
Please follow below SOP to install Windows Vista/7 64bit OS on the RAID volume:
Step 1: Flash BIOS to latest version.
Step 2: Connect all HDDs then do below settings:
Set [SATA Mode] as [RAID Mode]
Change [Onboard RAID 3TB+ Unlocker] to [EFI Compatible ROM]
The options are located in BIOS > [Advanced] > [Storage Configuration]
Then press F10 to save settings.
Step 3: Press F11 during boot up and choose boot to [Built-in EFI Shell].
Step 4: Key in "drvcfg", and you will see the information like below:
Drv[4E] Ctrl[B5] Lang[eng]

Step 5: Key in "dh [Drv number]", for example: key in "dh 4E".

Step 6: Key in "drvcfg –s [Drv number] [Ctrl number]" to enter Raid Utility.
For example: key in "drvcfg –s 4E B5"

Step 7: Choose [Logical Drive Main Menu] to set up Raid Drive.

Step 8: Choose [Logical Drive Create Menu] to create a Raid Drive.

Step 9: Choose [Usable Physical Drive List] to select Raid HDD.

Step 10: Press Space on keyboard to toggle checkbox.

Step11: Choose [Ld Size setting], and key in the Raid size.

Step12: After set up Raid size, please click [Start to Create]

Step13: Press "F10" to Exit Utility.
Step14: During reboot, please press "F11" to enter Boot Menu.
Choose UEFI: CD/DVD Drive

* This option only shows on Windows7 64bit and Vista 64bit OS.
Step 15: Follow Windows Installation Guide to install OS.
Please load latest SATA RAID driver ver.3.3.1540.22 during OS installation from our website
Step 16: Install latest drivers from ASRock website.

Question: I want to use OCZ RevoDrive PCI-E SSD add-on card on X58 platform, what should I setup in BIOS?(12/1/2011)

Answer:
Please flash BIOS to the latest version and make sure [PCIE Max Payload Size] is set to [128B] in BIOS.
You can find the option in BIOS -> [Advanced] -> [PCIE Max Payload Size]
BIOS download link: https://www.asrock.com/support/download.asp

Question: If using Directory Opus, how do I improve the performance of network transfer speed?(3/14/2011)

Answer:
Please adjust following setting in your system.
1.In Directory Opus utility, please increase the buffer size to 9999

2.Green Ethernet = Disable

3.Interrupt Moderation = Disable

Question: Why will the memory size be less than I install on post screen with P55, H55, X58, P67 and H67 series motherboards?(12/30/2010)

Answer:
This is H55, P55, X58, P67 and H67 chipset normal behavior.
Due to the size is used for Intel^® CPU, post screen memory size will less than you install.

Question: Where could I get the maximum share memory on H55 series motherboards?(7/15/2010)

Answer:
The shared memory size is dynamically controlled by VGA driver, and the maximum share memory size will be available only when more than 4GB memory is installed under 64-bit OS. Please kindly refer to the following steps to check the maximum graphic share memory.
1.Visit the "Display" option in the control and choose "Advanced setting".
2.Choose ""Intel^® Graphic and Media Control Panel.
3.Click the "Graphic Properties.'
4.Visit the "Option and support" and choose "Information Center".
5.Then you could see the information at the right side.

Question: If I use HDMI output, the desktop size can not fully fit the monitor.
How can I do?(8/11/2009)

Answer:

If your monitor has "PC mode", please try to adjust monitor to PC mode.
If not, please contact your monitor vender for help.
Or you can do some setting on driver.

ATI VGA output, please refer setting A.
NVIDIA^® VGA output, please refer setting B.

A. If you use ATI VGA output, please enter [ATI driver controller] to adjust [Scaling Option]
1. Right check the mouse, and enter ATI driver controller.
2. Find the [Scaling Option] to setting the bar until to fit the size.

B. If you use NVIDIA^® VGA output, please enter [NVIDIA^® driver controller] to adjust [Resize desktop]
1. Right check the mouse, and enter NVIDIA^® driver controller.
2. Find the [Resize desktop] option to setting the bar until to fit the size.

Question: I am using Intel^® chipset X48 / X38 / P45 / P43 / G43 / P35 / G31 / P965 series motherboard with 4GB memory modules installed. But it always detects the memory size as 3GB instead of 4GB at POST screen. What should I do?(10/23/2008)

Answer:
Please enter BIOS setup and enable the "Memory Remap Feature" option.
(BIOS / Advanced / Chipset Configuration / Memory Remap Feature)

Question: My motherboard is ConRoe1333-DVI/H R2.0. Are there recommended memory configurations for my motherboard?(4/25/2007)

Answer:
Please refer to page 17 of user's manual.
https://download.asrock.com/Manual/ConRoe1333-DVIH%20R2.0.pdf
Recommended Memory Configurations (DS: Double Side, SS: Single Side)

	DDRII_1 (Yellow Slot)	DDRII_2 (Orange Slot)	DDRII_3 (Yellow Slot)	DDRII_1 (Orange Slot)
1 memory module	DS/SS*	x	x	x
2 memory modules	DS/SS	x	DS/SS	x
2 memory modules	x	DS/SS	x	DS/SS
3 memory modules	SS	SS	DS/SS	x
4 memory modules	SS	SS	SS	SS

* If you only install one memory module, you can install it to any one of the four slots.
These two TRANSCEND memory modules can only be supported under the following conditions:

DRAM VENDOR	SIZE (MB)	TYPE	CELL VENDOR	CELL NO.	SINGLE SIDE / DOUBLE SIDE
TRANSCEND	256	DDRII533	SAMSUNG	K4T56083QF-ZCD5	SINGLE SIDE
TRANSCEND	512	DDRII533	INFINEON	HYB18T512800AF37	SINGLE SIDE

1. If you plan to install one above memory module, you can install it to any DDRII slot of this motherboard.
2. If you plan to install two above memory modules, it is recommended to install them either in the set of yellow slots (DDRII_1 and DDRII_3), or in the set of orange slots (DDRII_2 and DDRII_4).
3. This motherboard does not support three or four above memory modules.

Question: I am a K8NF4G-SATA2 / 939NF4G-SATA2 user. Is it possible that I can adjust the onboard VGA shared memory to 256MB?(11/18/2005)

Answer:
In BIOS SETUP, the Maximum onboard VGA shared memory option is 128MB. If you want to set it to 256MB, please install 512MB or greater system memory and set the onboard VGA option to "Auto" in BIOS SETUP. Then the VGA driver will dynamically allocate the shared memory size to 256MB.

Question: According to the specification of P4Dual-915GL/775Dual-915GL on ASRock website, it can support up to 224MB VGA shared memory. Where can I adjust the VGA shared memory size?(4/8/2005)

Answer:
Intel 915GL chipset supports Dynamic Video Memory Technology (DVMT). DVMT will dynamically allocate VGA memory based on system needs and is not user configurable.
For further information, please refer to Intel website:
http://www.intel.com/support/graphics/intel915g/sb/CS-011817.htm?iid=graphics+915main&

Question: I use K8 939 pin CPU. When I install two different sizes memory, 256 MB and 512 MB on blue DIMM slots of K8Combo-Z / 939A8X-M / K8Upgrade-1689, it only recognized 512 MB for total memory size. Why?(3/21/2005)

Answer:
Due to the memory sizing code of K8 939 pin revision E CPU, it will auto run at dual channel mode. The two memory modules will be recognized as the same size for both DRAM (256MB + 256MB) to run dual channel mode. For optimal compatibility and reliability, it's recommended to install identical (the same brand, speed, size and chip type) DDR DIMM pair in the slots of same color.

Question: If I use only one 128MB memory on the ASRock board with integrated VGA (ex. K7VM3, K7S41/GX, etc...), what share memory size should I choose?(1/18/2005)

Answer:
Since the share memory uses the system memory, for better system performance, we recommend you to set share memory size to 32MB or less in the BIOS setting. (For Intel chipset based motherboards, please refer to TSD-QA-08 (June, 13th, 2003) https://www.asrock.com/support/QA/TSDQA-08.pdf)

Question: Why is my 4GB of memory reported as about 3.5GB by the system if the chipset of the motherboard support to 4GB Memory size?(6/11/2004)

Answer:
Under the current PC memory addressing, there is a memory area just below 4.0 GB which is reserved permanently. The maximum DDR memory support is actually about 3.5GB rather than 4GB. This limitation is caused by the current PC architecture in which the missing 0.5GB of memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Thus although the chipset datasheet may claim memory support for up to 4GB, the system actually only offers about 3.5GB with four 1GB DDR DIMMs installed. 32 bit processors only support 4GB of address space.

Question: I bought a new large size (80GB) HDD. After I installed it to my ASRock M/B, the BIOS only recognized it as a 32GB HDD. How can I get the full capacity of the HDD?(4/15/2004)

Answer:
Please understand that most HDDs provide a jumper setting that will limit the maximum capacity, such as 32GB or 2GB. Please kindly double check the jumper setting of your HDD, and adjust the jumper setting to the correct position instead of the "Limit drive capacity" position.

Question: How do I get more VGA memory size for Intel Extreme Graphics of the P4i45G(L)?(6/13/2003)

Answer:
According Intel DVMT (Dynamic Video Memory Technology,) the amount of video memory is dependent upon the amount of pre-allocated memory set for your system. It allocates memory based on system requirement and is not configured by user. Memory can be adjusted up to the maximum limit set by the graphics driver.

Please refer Intel web site for detail information:
http://support.intel.com/support/graphics/gaming/video.htm

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