ASRock > FAQ

Question: How do I configure Realtek 5.1ch audio output on N100M under Windows 10?(10/29/2024)

Answer:
Please follow the steps below.
1. Go to BIOS\Chipset Configuration and set Intel SST to "Enabled”.

$Go to BIOS\Chipset Configuration and set Intel SST to$

2. Boot into Windows. Download and install Realtek high definition audio driver version:6.0.9503.1_RTK_SST and follow the instructions, restarting the system after the installation.
Realtek high definition audio driver ver:6.0.9503.1_RTK_SST:

https://download.asrock.com/Drivers/All/Audio/Realtek_Audio(v6.0.9503.1_RTK_SST).zip

3. After the restart, please check Device Manager > Sound, video and game controllers.

After the restart, please check Device Manager > Sound, video and game controllers.”

#N100M #Realtek #Audio #5.1 #HDMI #Audio #ISST #Intel #SST #surround #sound #no #sound #audio #driver #Intel #Audio #Win #10 #Windows

Question: My asrock monitor can support high refresh rate. How can I set it up for my PS5 120Hz game(9/28/2023)

Answer:
Please follow the steps below to enable 120 Hz in PS5.

Step 1.
Please go to "Settings” and select "Screen and Video” in PS5.

Step 2a. (skip this step if you are 1080P monitor)
Select "Test 1440P Output” to enable the PS5 1440P output feature.
Please go to

Step 2.
Set the "Resolution” to "1080P/1440P” (Depend on the monitor) and change "120 Hz Output” to "Automatic”
Please go to

Step 3.
Select "Information for the Connected HDMI Device” to check if the 120 Hz option show up.
Please go to

1080P:

1440P:

Step 4.
Go into the game and enable the 120 Hz refresh rate support.
*Please make sure your game can support 120 Hz.
Please go to

Step 5.
When the 120 Hz game is running, you can pause the game and go to "Settings>Screen and Video>Current Video Output Signal” to check if the PS5 is outputting the 120 Hz content.
Please go to

Screen and Video>Current Video Output Signal” to check if the PS5 is outputting the 120 Hz content.">

Please go to

Screen and Video>Current Video Output Signal” to check if the PS5 is outputting the 120 Hz content.">

#Playstation #PS5 #Play #station #5 #120 #120Hz

Question: There is no display output after starting the system. What can I do?(8/9/2022)

Answer:
Please try the followings:
1. First of all, check if the monitor cable (HDMI/DisplayPort) is connected properly to both the monitor and the motherboard or notebook.
2. Please try other monitor cables.
3. Monitor settings
There is no display output after starting the system. What can I do?

-Press the icon above to select the specific monitor input that you are using, e.g. HDMI.
-Try another monitor input.

Other troubleshooting
-Test the monitor with another motherboard or notebook to check if the monitor is working.
- Please try the output of the other GPUs, as you might have multiple GPUs in your system. (One or more PCIe graphics cards and/or integrated graphics)
4. Check Power cord connection.

Question: The integrated speakers of my monitor provide no audio output. What can I do?(8/9/2022)

Answer:
Please try the followings:
1. Make sure the monitor cable (HDMI/DisplayPort) is properly connected to both the monitor and the output on the graphics card, motherboard or notebook.
2. Install the latest graphics driver for your graphics card or for the integrated graphics of your CPU and test.
3. In the OS, check which audio device is set as default output device. Check all the volume settings as well in the OS and on the monitor.
4. If possible, please test the monitor audio with another motherboard or notebook.

Question: How can I enable the 4K HDR video on Netflix with AMD Raven Ridge or Picasso CPU? (11/1/2019)

Answer:
To enable the 4K HDR under Netflix, please follow the steps below:
System Requirements:
Hardware:
- HDR certified monitors
- Dual channel memory
- Picasso or Raven Ridge CPU, which supports HDCP2.2.
- AMD motherboards with DP1.2/HDMI2.0 or higher
Software:
- Win10
- All in One Driver 19.10.28 or later version
- Internet
- Netflix Application
- HEVC Video Extension Application

Step 1. Please download and install following drivers/software to Win10.
- All in One Driver 19.10.28 or later version
- Netflix Application
https://www.microsoft.com/en-us/p/netflix/9wzdncrfj3tj?activetab=pivot:overviewtab
- HEVC Video Extension Application
https://www.microsoft.com/en-us/p/hevc-video-extensions/9nmzlz57r3t7?activetab=pivot:overview

Step 2. Right-click Desktop and select Display settings.

Step 3. Turn on the Play HDR Games and apps.

Step 4. Open the Netflix application and when the word HDR is shown as the following picture, it means that HDR video is ready to be played on Netflix.

Question: I have installed a graphics card on my system, but monitor doesn't display the signals. What should I do?(3/1/2019)

Answer:
Please refer to the following suggestions to check your system.
1. Unplug the graphics card and see if the system can display from onboard graphics. If not, the problem may be caused by other peripherals instead of the graphics card.
2. Check the cable connections between the graphics card and your monitor.
3. Make sure the PCIe power cable is well connected to the graphics card.
4. Ensure the input signal setting of the monitor is properly configured for the graphics output (DVI, HDMI, DP…).
5. If your motherboard supports more than one PCIe slot, please install the graphics card to other PCIe slot and try again.

Question: Can I use a DVI to D-sub adaptor for the ASRock RX500 series?(3/1/2019)

Answer:
The RX500 series do not support D-sub outputs, so DVI to D-sub adaptors are not supported.
As for a HDMI/DP to D-sub convertor, the third-party adapter chip will be required, which may occur some problems such as no signal, no system display, etc.
We strongly recommend users using a direct DP, HDMI or DVI connection to the card.

Question: How do I manually install the VGA driver with Win10 64bit on the 760GM-HDV?(1/1/2019)

Answer:
Please refer to the following steps to install the VGA driver manually.
Step 1. Go to the device manager
Step 2. Right click the display adapters to enter the "properties” and choose "Update Driver”.

Step 3. Choose "Browse my computer for driver software”.

Step 4. Choose "Let me pick from a list of available drivers on my computer”.

Step 5. Click the "Have Disk” and browse the driver from the disk.

The Path: C:\AMD\AMD_Catalyst_13.4_Legacy_Beta_Vista_Win7_Win8\Packages\Drivers\Dispaly\W86A_INF

Step 6. Click "Ok” and choose "Next” to install driver.

*If the system uses onboard HDMI port to display monitor and the monitor display get the incorrect resolution, please follow the steps below to adjust monitor resolution.

Step 1. Install AMD all in 1 driver as below link:
Link: https://download.asrock.com/Drivers/AMD/AllIn1/Allin1(v15.7.1).zip
Step 2. Open the "AMD VISION Engine Control Center”.
Step 3. Choose "Scaling Options(Digital Flat-Panel)” and adjust Scaling Options to the Overscan

Question: I'd like to use the Windows Mixed Reality Headset on on-board HDMI, what should I do?(12/1/2017)

Answer:
Please follow the steps below
1. Refer to the "Microsoft Windows Mixed Reality PC hardware guidelines” to check the system hardware requirement.
https://support.microsoft.com/en-us/help/4039260/windows-10-mixed-reality-pc-hardware-guidelines
*The Windows Mixed Reality requires Integrated Intel HD Graphics 620 or greater DX12-capable integrated GPU.

2. If an external graphics card is installed, please enable "IGPU Multi-Monitor” under BIOS.
BIOS Path: Advanced > Chipset Configuration > IGPU Multi-Monitor

Advanced > Chipset Configuration > IGPU Multi-Monitor

3. Download the VGA driver version 15.60.01.4877 from the Intel download center and Install it on your system.
Download Link: https://downloadcenter.intel.com/product/128199/Graphics-for-8th-Generation-Intel-Processors
4. Install the "Windows Mixed Reality Headset” USB 3.0 connector to the on-board USB3.0 port.
5. Install the "Windows Mixed Reality Headset” HDMI connector to the on-board HDMI port
The Windows Mixed Reality Headset should work now.

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z270 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://pioneer.jp/pcperipherals/bdd/products/bdr_s11j/spec/
Configuration:
M/B: Z270 Gaming-ITX/ac
BIOS: P1.20
Setup:
1. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

2. Boot into O/S. Install all drivers for the M/B.
Install ME driver (v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp
3. Go to Control Panel > Hardware and sound > Sound and select "HDMI output”.

4. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

5. Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
6. Click "Power DVD”.
7. Then you can play the content.

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z170 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-211UBK#overview
Configuration:
M/B: Z170 Gaming-ITX/AC
BIOS: P7.10
CPU: 7th generation Intel® Core™ i7/i5 processor for Desktop PC (Kaby Lake-S)
Setup:
1. Please connect the HDMI cable to HDMI2 port of Z170 Gaming-ITX/ac.

2. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

3. Boot into O/S. Install all drivers for the M/B.
Install ME driver(v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
4. Please enter Control Panel > Hardware and sound > Sound.
Select "HDMI output”

5. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

6. Due to the fact that HDR is not supported by Intel 100 series chipset, please disable ”UHD color” from TV.
Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
7. Click " Power DVD”.
8. Then you can play the content.

Question: What kinds of DisplayPort dongles does Beebox support?(8/1/2015)

Answer:
Beebox's DisplayPort only supports DP to D-Sub dongles. DP to HDMI dongles and DP to DVI dongles are not supported.

Question: Can my DVI port transfer audio signals like HDMI? How to make it work with my HDMI monitor?(2/1/2013)

Answer:
Please make sure that you meet the required conditions listed below.
1. The DVI port on the motherboard must support HDCP.
If you aren't sure about the DVI port's specifications, please refer to the specification for your M/B on our website.

2. Connect a DVI to HDMI adapter.
3. Adjust the DVI function option to [as HDMI] in BIOS\Advanced\North Bridge Configuration.

4. Set HDMI as default playback device in Control Panel\Sound.

Question: How could I enable Dual-link DVI on AMD 880G, 890GX chipset series motherboards?(3/1/2012)

Answer:
Please set [Onboard HDMI HD Audio] option to [Disabled] in BIOS.
Route: BIOS-> Advanced-> North Bridge Configuration-> Disabled [Onboard HDMI HD Audio] option.

Question: How do I setup digital sound (DTS5.1, Dolby5.1, DTS HD Master and Dolby True HD) output via HDMI or SPDIF?(11/1/2011)

Answer:
Requirements:
OS: Windows7, Vista SP2 or later.
Receiver / decoder: Onkyo TX-SR608 amplifier for example:
Playback software: for example Power DVD10 v10.0.2025.52 or other playback software.

Setup:
1. Please install all drivers from support CD, after that please check device manager, there should be no any "!" or "?" on list.

2. Please enter Control Panel > Hardware and Sound > Sound,
If you would like to output via HDMI, please select [HDMI output]
If you would like to output via SPDI, please select [Digital output]

Please enter Control Panel > Hardware and Sound > Sound

*Different motherboard/chipset may show different information, above picture is for references only.

3. Enter the Audio settings in your application.
We take Power DVD 10 here for example: Choose the Speaker environment and Output modes as you want.

Enter the Audio settings in your application.<br>
We take Power DVD 10 here for example: Choose the Speaker environment and Output modes as you want.

4. Set your decoder/amplifier to the digital sound output, which you want.

5. Set the correct output format on your content /source manual.

6. Then you can play the content/source.

Question: I connect Vision 3D with TV via HDMI cable, but cannot hear any audio playback after system resume from suspends. What do I do?(1/14/2011)

Answer:
Please download and install new VGA driver 266.35 from following link.
Link: https://www.asrock.com/nettop/overview.asp?Model=Vision%203D%20Series

Question: Why I cannot hear audio playback under Windows^® XP when I connect HDMI cable with ION330?(9/3/2009)

Answer:
Some suggestions as below may solve the issue,

1. Please re-install your Windows^® XP and install required driver in such order :
a. HD Audio Driver and Application(VIA^® HD Audio driver)
b. Onboard HDMI HD driver (NVIDIA^® HDMI driver)
c. All in 1 driver.

2. Refering to the attached picture, please install a display driver in support CD -> Others -> Display -> XP32_185.66 -> Setup.exe

3. Please check your VGA driver version has been update to 6.14.11.8576 by device management.

4. Since when ever you plugged the rear speaker to ION330, the sound playback would AUTOMATICALLY set to "HD Audio Rear Output", therefore, during the test, please ONLY connect HDMI to the TV, and make sure the sound playback is set to "NVIDIA^® HD Audio"

Question: ION330 support Dolby Digital 5.1 or DTS 5.1?(9/3/2009)

Answer:
ION330 can support Dolby Digital 5.1, DTS 5.1 and LPCM 7.1 only under Windows^® Vista™ or later version.
Please refer to below steps to setting your system.

1. Please update the HOTFIX: KB959458 or update your Vista Service Package to SP2.
Hotfix download link: http://support.microsoft.com/kb/959458

2. Install the drivers in the order listed as below
a. VIA^® HD Audio Driver 7100d
b. NVIDIA^® HD Audio driver 1.0.0.51
c. NVIDIA^® nForce All in 1 v20.14

3. Install a proper AP, we used PowerDVD 9.0 for tests here.

4. Enter Control Panel -> Sound -> Configure to choose Stereo, 5.1.

5. Enter Control Panel -> Sound -> Properties to set the sampling rate, Max Fs. for Dolby-Digital DTS is 48 KHz.

6. RIGHT CLICK in PowerDVD -> Settings -> Audio

a. Speaker Environment -> Use HDMI (Current Vista Setting)
b. Output Mode -> Non-Decoded DD/DTS to external device.

7. RIGHT CLICK in PowerDVD -> Settings -> Video. Enable Hardware Acceleration

8. As you can see in the picture below, the audio output is Dolby Digital 5.1.

*If you want to output DTS 5.1, please select it in audio menu of DVD.
*For your information, the source of the test is a DVD which supports both DD5.1 and DTS 5.1.

Question: If I use HDMI output, the desktop size can not fully fit the monitor.
How can I do?(8/11/2009)

Answer:

If your monitor has "PC mode", please try to adjust monitor to PC mode.
If not, please contact your monitor vender for help.
Or you can do some setting on driver.

ATI VGA output, please refer setting A.
NVIDIA^® VGA output, please refer setting B.

A. If you use ATI VGA output, please enter [ATI driver controller] to adjust [Scaling Option]
1. Right check the mouse, and enter ATI driver controller.
2. Find the [Scaling Option] to setting the bar until to fit the size.

B. If you use NVIDIA^® VGA output, please enter [NVIDIA^® driver controller] to adjust [Resize desktop]
1. Right check the mouse, and enter NVIDIA^® driver controller.
2. Find the [Resize desktop] option to setting the bar until to fit the size.

Question: I install ATI 2xxx, 3xxx, 4xxx series PCIE VGA card on the motherboard. After installing all Windows^® XP drivers from the motherboard, it still shows an unknown "audio device on the high definition audio bus." message under device manager. What could I try?(1/12/2009)

Answer:
There is an integrated audio chip in the ATI 2xxx, 3xxx, 4xxxx series graphics cards.
Please install ATI HDMI audio driver.
http://ati.amd.com/support/drivers/xp/hdmiaudio-xp.html

Question: When I connect a HDMI_SPDIF cable from the HDMI VGA card (GTX260 or GF9800) to the onboard HDMI_SPDIF header, it cannot get sound from the HDMI output. What should I do?(11/27/2008)

Answer:
The pin definition of the onboard HDMI_SPDIF header is different from the header of some VGA cards.
Please plug in the HDMI_SPDIF cable reversely like following picture.

Question: After installing ATI HDMI audio driver for my ATI HD 2xxx series PCIE card, I found the onboard sound will not work. How do I fix the problem?(9/10/2007)

Answer:
Please kindly refer to below steps to check your system setting.
1.Please double check the onboard sound is working properly in Device Manager.
(If not, please reinstall Realtek HD Audio driver from Support CD.)

Please double check the onboard sound is working properly in Device Manager.

2.Enter the Sound setting in the Control Panel.

3.If the Default device of the Sound playback is "ATI HD Audio rear output", please change it to "Realtek HD Audio output".

4.Press "OK" to save setting.

Question: ALiveNF7G-HD720P/ALiveNF7G-HDready support HDMI output?(6/25/2007)

Answer:
Yes, ALiveNF7G-HD720P/ALiveNF7G-HDready supports HDMI output.
However, a DVI to HDMI cable or adapter is required.

DVI to HDMI cable

DVI to HDMI Connector

Besides the DVI to HDMI cable/adapter, please also do the following settings in BIOS SETUP and Windows^® Vista™/Vista 64-bit:
1.In BIOS SETUP, go to "Advanced"->"Chipset Configuration", and set the option "Onboard HDMI HD Audio" to [Auto].

2.Under Windows^® Vista™/Vista 64-bit, go to "Sound" settings and select the Digital Output Device (SPDIF) as a playback device.

You can find more detail information in user manual page 13:

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