ASRock > FAQ

Question: How to fix the information of the 'CPU Indicator' utility displaying "N/A" and "0" on the Intel Z790/Z690 platform?

(11/1/2023)

Answer:
Minimum system requirement: K-Series CPU+ Latest BIOS

If the system encounters an unexpected restart during boot-up, the CPU Indicator utility will display the following warning message when entering the BIOS.

If the system encounters an unexpected restart during boot-up, the CPU Indicator utility will display the following warning message when entering the BIOS.

After that, please press "OK” and restart the system and the data will be retrieved again or you can shut down the system and refer to the user manual to clear CMOS and go to the BIOS again to check if the 'CPU Indicator' utility displaying the correct information.

#Intel #Z790 #Z690 #K-series #CPU #Indicator

Question: My software requires Secure Boot to be enabled. How can I set it up?(8/16/2023)

Answer:
Please follow the steps below to enable Secure Boot.
Step 1.
Please press the "F2” key during POST to enter BIOS setup.
Go to Boot\CSM (Compatibility Support Module) and set "CSM" to "Disabled".
Press the "F10” key to save configuration changes.

Step 2.
Go to Security\Secure Boot and set "Secure Boot Mode" to "Custom".

$Go to Security\Secure Boot and set Secure Boot Mode to Custom.$

Step 3.
Please press "Install default Secure Boot keys" and select "Yes" to install Secure Boot keys.

Please press Install default Secure Boot keys and select Yes to install Secure Boot keys.

Please press Install default Secure Boot keys and select Yes to install Secure Boot keys.

Step 4.
Set "Secure Boot" to "Enabled". Then press the "F10" key to save configuration changes.

Set Secure Boot to Enabled. Then press the F10 key to save configuration changes.

Step 5.
After the system restarts, go to Security\Secure Boot, and make sure that Secure Boot is showing "Active".

$After the system restarts, go to Security\Secure Boot, and make sure that Secure Boot is showing Active.$

*AM5 platform
If a prompt "Discard Changes and Exit" appears after clicking "Install default Secure Boot keys" and selecting "Yes", please select "No" and continue to step 4.

If a prompt Discard Changes and Exit appears after clicking Install default Secure Boot keys and selecting Yes, please select No and continue to step 4.

If a prompt Discard Changes and Exit appears after clicking Install default Secure Boot keys and selecting Yes, please select No and continue to step 4.

#Secure #Boot #Secure #Boot #keys #Active #Valorant

Question: With RX6800 CLP 16GO I cannot get screen output in BIOS/UEFI. What should I do?(3/1/2023)

Answer:
Please update the vBIOS of your RX6800 CLP 16GO.
1. Go to AMD official website to download and install the latest official graphics card driver.

Go to AMD official website to download and install the latest official graphics card driver.

2. Download and extract the VBIOS_L06_update file.
Download link:
https://download.asrock.com/TSD/Desktop/FAQ/VBIOS_L06_update.zip

3. Run "insttool64.exe” as administrator. A command prompt window pop on and close immediately. It is a normal behavior.

4. Run Command prompt as administrator.

5. Enter the folder path to the extracted file and press [enter].
Default path and command:
cd C:\Users\[Username]\Downloads\VBIOS_L06_update\VBIOS update
*Please change the command if you change the download path.

6. Type command "Update.cmd” and press [enter].
Update procedure will start up. This mean the system is flashing the vBIOS. DO NOT turn off the system during the update.

Command prompt will pop up. This mean the system is flashing the vBIOS. DO NOT turn off the system during the update.

Command prompt will pop up. This mean the system is flashing the vBIOS. DO NOT turn off the system during the update.

7. Once the flashing has finished, Command Prompt will report it as shown below.
Command prompt will pop up. This mean the system is flashing the vBIOS. DO NOT turn off the system during the update.

8. Please restart the system after flashing.

#RX6800 CLP 16GO #RX6800 #RX 6800 #BIOS #UEFI #no output #blank #no image #vBIOS #RX 6800 Challenger Pro 16G OC #RX6800 Challenger Pro 16G OC

Question: Why can my game not start with my Intel 600 series motherboard?(11/2/2021)

Answer:
Some games use DRM (Digital Rights Management) protection. Please check for available updates for your game, where the DRM solution supports Alder Lake CPUs.
If the game development is discontinued and there is no update available for the DRM, please follow below steps to enable the "Legacy Game Compatibility Mode”.

Step 1.
Press [Del] or [F2] during the POST stage to boot into BIOS.

Step 2.
Press [F6] to enter "Advanced” mode and go to Advanced\CPU Configuration

Step 3.
Enable the "Legacy Game Compatibility Mode” in BIOS.
(The option is at the bottom of the CPU Configuration page)

Step 4.
Press [F10] to save the setting and restart the system.

Step 5.
The [Scroll Lock] key on your keyboard is now a hotkey. It can be used to enable/disable the Intel E-core parking feature. Before starting a game outdated DRM protection, please press [Scroll Lock] within the OS to enable Intel E-core parking.

For further information, please visit Intel website.
．Why Can Digital Rights Management (DRM) Crash Some Games on 12th Gen Intel® Core™ Processors?
．List of Games Affected by DRM Issue in 12th Gen Intel® Core™ Processors for Windows 11* and Windows® 10

Question: How do I check if the system can support Secure Boot?(10/1/2021)

Answer:
In order to use Secure Boot, the drive with the operating system must use GPT partition style. Please refer to below steps to check the partition style.

Step 1: Right-click the Windows button on the desktop and select "Disk Management”.
How do I check if the system can support Secure Boot? step1

How do I check if the system can support Secure Boot? step1

Step 2: Right-click the disk where Windows is installed and select the "Properties”.
How do I check if the system can support Secure Boot? step2

Step 3: Click the "Volumes” tab and check if the partition style is "GPT”.
How do I check if the system can support Secure Boot? step3

Step 4: If the partition style is "MBR”, please make a backup of important data on the system and refer to steps 5 - 7 to convert the partition style to GPT.
How do I check if the system can support Secure Boot? step4

How do I check if the system can support Secure Boot? step4

Step 5: Type "CMD" in the Windows search bar, right-click on "Command Prompt” and choose to run as administrator.
How do I check if the system can support Secure Boot? step5

How do I check if the system can support Secure Boot? step5

Step 6: Type the command "mbr2gpt /convert /allowFullOS” to convert the partition style and press [Enter].
How do I check if the system can support Secure Boot? step6

How do I check if the system can support Secure Boot? step6

Step 7: Restart the system and the BIOS Mode/Partition style will be converted to UEFI/GPT.

Question: I want to turn off the LED while the system is off. Where can I find the setting?(7/1/2021)

Answer:
Please follow the steps below and set the "Turn on Onboard LED in S5” setting to disabled under the BIOS.

Step 1.
While the system is starting, press hotkey "F2” or "Del” repeatedly to enter BIOS setup.

Step 2.
Disable the "Turn On Onboard LED in S5” under the BIOS.
AMD platform: Advanced\Onboard Devices Configuration\Turn On Onboard LED in S5\Disabled
Intel platform: Advanced\Chipset Configuraiton\Turn on Onboard LED in S5\Disabled

Step 3.
Press hotkey "F10” to save the changes.

Question: How can I remap M2_3 slot and other M.2 slots to configure a PCIE SSD RAID on Z490 Taichi?(6/1/2020)

Answer:
Please make sure to use identical PCIE SSDs that are the same type and volume.
Follow the steps below to adjust the BIOS settings to configure the PCIe RAID.

STEP 1. Enter the UEFI Setup Utility by pressing or < Del > hotkey during the post screen.

STEP 2. Go to Advanced -> Storage Configuration and set SATA Mode Selection to [RAID Mode].

STEP 3. Go to Boot -> CSM and set Launch Storage OpROM policy to [UEFI only].

STEP 4. Adjust the M.2 slots - RST PCie Storage Remapping that you've installed PCIE SSDs to [Enabled]. Press to save the settings and exit setup.

4th BIOS screenshot 1

STEP 5. Go to Advanced -> USB Configuration and set Third Party USB 3.2 Controller to [Disabled]. Press to save the configuration changes and exit setup. Caution: After disabling the Third Party USB3.2 Controller, the onboard Type-C port will be turned off.

5th BIOS screenshot 2

STEP 6. Enter Intel(R) Rapid Storage Technology in Advanced page.

6th BIOS screenshot 3

STEP 7. Select the option Create RAID Volume and press .

7th BIOS screenshot 4

STEP 8. Key-in a volume name and press , or simply press to accept the default name.

8th BIOS screenshot 5

STEP 9. Select your desired RAID Level and press .

9th BIOS screenshot 6

STEP 10. Select the target hard drives which you want to build in RAID array and press .

10th BIOS screenshot 7

STEP 11. Select a stripe size for the RAID array and press .

11th BIOS screenshot 8

STEP 12. Select Create Volume and press to start creating the RAID array.

12th BIOS screenshot 9

Question: I would like to use AMD Threadripper 2 CPU on ASRock X399 platform, what should I do?(7/1/2018)

Answer:
ASRock X399 platform has supported AMD Threadripper 2 CPU since BIOS version P3.XX.
If your BIOS version is older than P3.XX, please update BIOS without powering on the system (without CPU) by using the BIOS Flashback feature that X399 supports.

Please refer to the following procedures to update the BIOS.
1.Visit ASRock website and enter the BIOS download page of your motherboard to download the latest BIOS.
Link: https://www.asrock.com/mb/

2.Copy the BIOS file to your USB flash drive. Please make sure that the file system on the USB flash drive is FAT32.
3.Extract BIOS file from the zip file and rename the file to "CREATIVE.ROM”.

4.Plug the 24 pin power connector on the motherboard without other devices. Then turn on the power supply's AC switch. Please DO NOT power on the system.

5.Then plug your USB drive to the USB BIOS Flashback port.
*Please refer to the user manual for the detail information of USB Flashback port.

Model	USB BIOS Flashback port
X399 Taichi	USB3_6
X399M Taichi	USB3_6
Fatal1ty X399 Professional Gaming	USB3_6

6.Press the BIOS Flashback Switch for about three seconds. Then the LED starts to blink.

7.Wait a few seconds. The BIOS flashing process is completed when the LED stops blinking.
*If the LED light turns solid green, the BIOS Flashback is not operating properly. Please make sure that you plug the USB drive to the USB BIOS Flashback port properly.

Question: When I use VGA card with onboard graphics AM4 CPU, onboard display adapter driver shows exclamation mark, what should I do?(3/1/2018)

Answer:
If you are using the VGA card and onboard display adapter shows an exclamation mark as the picture below,
please follow the steps to remove exclamation mark.

1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Choose primary video adapter as internal graphics
Path: Advanced\AMD PBS\Primary Video Adapter\Int Graphics (IGD)

3. After adjusting above options , press "F10” to save the configuration.

You can try below method as well.
1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Disable CSM
Path: Boot/CSM/Disable

3. After adjusting above option, press "F10” to save the configuration.

Question: How do I adjust the shared memory while using Raven Ridge CPU on AM4 platform?(3/1/2018)

Answer:
Please adjust the "UMA Frame buffer Size” under Advanced\North Bridge Configuration:
*To support 4GB shared memory or above, please adjust CSM support to Disable under Boot tab firstly.

If you don't see ”UMA Frame buffer Size” under North Bridge Configuration, please follow the steps below to find it and adjust the OC settings.
1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Refer to the following path to adjust the OC setting.
a. Advanced\AMD CBS\NBIO Common Options\GFX Config IGC :Forces
b. Advanced\AMD CBS\NBIO Common Options\UMA Mode : UMA_Spec
c. Advanced\AMD CBS\NBIO Common Options\UMA Frame Buffer Size: Choose a prefer size

d. OC Tweaker\OC Mode Change Switch\AMD CBS Setting

3. After adjustment, press "F10” to save the configuration.

Question: How do I get WiFi function work after my system resumes from sleep mode on X299 platform?(12/1/2017)

Answer:
Please follow the steps below to set up your system.
Step1. Please install the WiFi utility driver v19. 60.00 from the link below.
Link: https://download.asrock.com/Drivers/Intel/WLAN/Intel_WiFi(v19.60.00).zip
Step2. Please enter BIOS setup and set "WAN Radio” to [Enabled]. Then please press [F10] to save the setting.
(Path: BIOS > Advanced > Chipset Configuration > WAN Radio)
After applying the setting as above, the WiFi function can work properly.

Question: I'd like to use the Windows Mixed Reality Headset on on-board HDMI, what should I do?(12/1/2017)

Answer:
Please follow the steps below
1. Refer to the "Microsoft Windows Mixed Reality PC hardware guidelines” to check the system hardware requirement.
https://support.microsoft.com/en-us/help/4039260/windows-10-mixed-reality-pc-hardware-guidelines
*The Windows Mixed Reality requires Integrated Intel HD Graphics 620 or greater DX12-capable integrated GPU.

2. If an external graphics card is installed, please enable "IGPU Multi-Monitor” under BIOS.
BIOS Path: Advanced > Chipset Configuration > IGPU Multi-Monitor

Advanced > Chipset Configuration > IGPU Multi-Monitor

3. Download the VGA driver version 15.60.01.4877 from the Intel download center and Install it on your system.
Download Link: https://downloadcenter.intel.com/product/128199/Graphics-for-8th-Generation-Intel-Processors
4. Install the "Windows Mixed Reality Headset” USB 3.0 connector to the on-board USB3.0 port.
5. Install the "Windows Mixed Reality Headset” HDMI connector to the on-board HDMI port
The Windows Mixed Reality Headset should work now.

Question: How do I play Dolby ATMOS through a receiver on Z270 Gaming-ITX/ac?(10/1/2017)

Answer:
Please refer to the following requirements, configurations and setup procedures.
[Requirements]
OS: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supporting HDCP 2.2
Player: Pioneer Ultra HD Blu-ray drive
BD Disk: Most 3D / 4K BD disk movie
Playback Software: Power DVD 14 or later version

[Configuration]
M/B: Z270 Gaming-ITX/ac
BIOS: P2.30

[Setup]
1. When the system boots up, press "F2" to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions" in BIOS setting.
Press "F10" to save and exit the BIOS setup screen.

Go to Advanced > CPU Configuration and enable

2. Boot into O.S. Install all drivers for the M/B.
Install ME driver ver: 11.6.0.1126 (supports Ultra HD Blu-ray). Download the driver from the following link:
http://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
3. Go to Control Panel > Hardware and sound > Sound and select "Receiver output”.

Question: I'd like to use the PS2 mouse on PS2 port. What should I do?(7/1/2017)

Answer:
If your motherboard has two PS2 ports, just connect the PS2 mouse to the green PS2 port, and then the PS2 mouse can be used.
If your motherboard only has one PS2 port, please set "PS2 Y-cable” to "Enabled”. Please press "F2” or "Del” during POST to enter BIOS, select the "Advanced” menu, "Super IO Configuration”, and set the "PS2 Y-cable” option to "Enabled”. Press "F10” to save the configuration. Then the PS2 mouse can be used.

Question: How do I turn off USB port power under S5 mode? (7/1/2017)

Answer:
USB port power can be turned off by enabling "Deep Sleep” option.
Please press "F2” or "Del” during POST to enter BIOS setup, select the "Advanced” menu and enter the "Chipset Configuration” page, and adjust the "Deep Sleep” option to "Enabled in S5”.
After adjusting the setting, press "F10” to save the configuration. Then USB port power will be turned off under S5 mode.

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z170 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-211UBK#overview
Configuration:
M/B: Z170 Gaming-ITX/AC
BIOS: P7.10
CPU: 7th generation Intel® Core™ i7/i5 processor for Desktop PC (Kaby Lake-S)
Setup:
1. Please connect the HDMI cable to HDMI2 port of Z170 Gaming-ITX/ac.

2. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

3. Boot into O/S. Install all drivers for the M/B.
Install ME driver(v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
4. Please enter Control Panel > Hardware and sound > Sound.
Select "HDMI output”

5. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

6. Due to the fact that HDR is not supported by Intel 100 series chipset, please disable ”UHD color” from TV.
Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
7. Click " Power DVD”.
8. Then you can play the content.

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z270 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://pioneer.jp/pcperipherals/bdd/products/bdr_s11j/spec/
Configuration:
M/B: Z270 Gaming-ITX/ac
BIOS: P1.20
Setup:
1. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

2. Boot into O/S. Install all drivers for the M/B.
Install ME driver (v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp
3. Go to Control Panel > Hardware and sound > Sound and select "HDMI output”.

4. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

5. Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
6. Click "Power DVD”.
7. Then you can play the content.

Question: If I change the setting in BIOS of AM4 series motherboards, is there any notice before updating BIOS?(3/1/2017)

Answer:
If you change any setting in BIOS and want to update the BIOS, please enter BIOS setup to load default setting. After reboot, please update the BIOS.

Question: When using Intel G3258 CPUs on H81/P81/H87/B85/H91/H97 platforms, I can't install Windows 10. What should I do?(7/1/2015)

Answer:
For Intel G3258 CPUs to support Windows 10, please download the following BIOS or later versions with Microcode 19 from the download links on our website.
If your model isn't listed in the table, please visit the beta zone of your model and then update the latest beta BIOS.

Model	P BIOS
H81M-VG4 R2.0	P1.40
H81M-DGS R2.0	P1.60
H81M-HDS R2.0	P1.30
H81M-HDS	P2.10
H81M-DG4	P1.10
H97 Anniversary	P1.50
H97M Anniversary	P2.10
B85 Anniversary	P1.40
B95M-DGS	P1.60
B85M-DGS	P1.50
B85M Pro3	P1.40
H97M Pro4	P2.00
B85M-HDS	P1.70
B85 Pro4	P2.30
B85M	P2.50
H81M-HG4	P1.50
H81M	P1.90
H81M-GL	P2.00
H81M-G	P1.40
H97 Pro4	P1.90
H97M	P2.00

Question: After installing two R9 295x2 VGA cards on my X99 platform, the system fails to boot up. How do I fix this?(3/1/2015)

Answer:
Please refer to the following steps to update the BIOS from ASRock's website.

Model	BIOS Version
X99 Extreme3	P1.80
X99 Extreme4	P1.80
X99 Extreme6	P1.80
X99 Extreme6/ac	P1.60
X99 Extreme11	P1.10
X99 OC Formula	P1.80
X99 Professional	P1.60
X99 WS	P1.70
X99 WS-E	P1.20
X99 WS-E/10G	P1.20
X99M Extreme4	P1.70
X99M Killer	P1.80
X99X Killer	P1.80

Step 1. Please remove all unnecessary PCI-E devices including 1 R9 295x2 VGA card, and only install one VGA card onto the system as a display output.
Step 2. Boot up the system and then enter into BIOS setup.
Step 3. Please load the BIOS default settings and then save the settings.
Step 4. Enter into BIOS setup and choose "Instant Flash" to upgrade to the latest BIOS
Step 5. After successfully updating the BIOS, please install the second R9 295x2 VGA card onto your system.

Question: How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)

Answer:
Step 1:
Please make sure that you have installed the latest BIOS and two 1866MHz or higher frequency memory modules in dual channel.
Also keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: https://www.asrock.com/support/download.asp

Step 2:
Install one AMD RADEON PCI Express graphics card to the PCIE slot.

Step 3:
Connect the monitor cable to the onboard VGA port. Please note that the current VGA driver / VBIOS allows Dual Graphics output from the onboard display only.
For any future update, please refer to our website for further information.

Step 4:
Boot into the OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.

Step 5:
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.

Step 6:
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center" to enter AMD VISION Engine Control Center.

Step 7:
You can also click "AMD VISION Engine Control Center" on your Windows taskbar to enter AMD VISION Engine Control Center.

Step 8:
In AMD VISION Engine Control Center, please choose "Performance". Click "AMD CrossFire™".

Step 9:
Click "Enable CrossFire™" and click "Apply" to save your change.

Step 10:
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.

Question: When I install Windows 8.1 in GPT mode, there is a water mark in the bottom right corner "Secure boot isn't configured correctly". How can I fix this?(10/1/2013)

Answer:
Please enter BIOS\Security page to enable [Secure Boot] and choose Install Default Secure Boot Keys, then press [F10] to save settings and reboot the system.

Question: I can't update the BIOS via Internet Flash, what should I do?(7/1/2013)

Answer:
You may follow the steps below:
1. Please load default settings for the BIOS and make sure your system is connected to the Internet.
2. If your Internet environment is PPPoE, please enter "Network Configuration item".
Select "Internet Setting" as "PPPoE" then type in your name and password.

3. You can select the UEFI Download Server nearest to you.

4. If the same problem still occurs, please download and update the latest BIOS from ASRock's website first, then you can update the BIOS via Internet Flash next time.
Download link: https://www.asrock.com/support/download.asp

Question: How to disable the integrated VGA on FM2 motherboard?(4/1/2013)

Answer:
Please enter BIOS\Advanced\North Bridge Configuration page, adjust [Share Memory] option to Auto, and disable [Dual Graphics] option.

Question: Why can't the system detect my HDDs when I'm installing Windows XP?(1/1/2013)

Answer:
There are various possibilities that cause this issue, please refer to the following suggestions to check your system.
1. Please make sure your HDDs' SATA power cable and SATA cable are connected with the motherboard.
2. Enter the BIOS setup screen, scroll to the advanced page and enter Storage Configuration, set SATA mode to [IDE].
If you want to install Windows XP under [AHCI] mode, due to Windows XP requirements, you'll need to pre-install the SATA driver first, please refer to the following FAQ for further details.
Link: https://www.asrock.com/support/qa/TSDQA-45.pdf
3. If you have already tried the suggestions above, please change your SATA cables or SATA ports for verification.

Question: I can not enter LSI MegaRaid 9240-8i RAID ROM with ASRock X79 platform, how could I do?(8/1/2012)

Answer:
Please disable all bootable devices under BIOS, then save and leave.

When system boot up, please press to enter LSI RAID ROM.

After setup finish, in order to restore bootable devices, please enter BIOS again and load BIOS default.

Question: How to install OS on over 2.2TB RAID volume on ASRock 970/990FX motherboard?(5/1/2012)

Answer:
Please follow below SOP to install Windows Vista/7 64bit OS on the RAID volume:
Step 1: Flash BIOS to latest version.
Step 2: Connect all HDDs then do below settings:
Set [SATA Mode] as [RAID Mode]
Change [Onboard RAID 3TB+ Unlocker] to [EFI Compatible ROM]
The options are located in BIOS > [Advanced] > [Storage Configuration]
Then press F10 to save settings.
Step 3: Press F11 during boot up and choose boot to [Built-in EFI Shell].
Step 4: Key in "drvcfg", and you will see the information like below:
Drv[4E] Ctrl[B5] Lang[eng]

Step 5: Key in "dh [Drv number]", for example: key in "dh 4E".

Step 6: Key in "drvcfg –s [Drv number] [Ctrl number]" to enter Raid Utility.
For example: key in "drvcfg –s 4E B5"

Step 7: Choose [Logical Drive Main Menu] to set up Raid Drive.

Step 8: Choose [Logical Drive Create Menu] to create a Raid Drive.

Step 9: Choose [Usable Physical Drive List] to select Raid HDD.

Step 10: Press Space on keyboard to toggle checkbox.

Step11: Choose [Ld Size setting], and key in the Raid size.

Step12: After set up Raid size, please click [Start to Create]

Step13: Press "F10" to Exit Utility.
Step14: During reboot, please press "F11" to enter Boot Menu.
Choose UEFI: CD/DVD Drive

* This option only shows on Windows7 64bit and Vista 64bit OS.
Step 15: Follow Windows Installation Guide to install OS.
Please load latest SATA RAID driver ver.3.3.1540.22 during OS installation from our website
Step 16: Install latest drivers from ASRock website.

Question: Does my ASRock 6-series motherboards support Intel Ivy Bridge CPU?(2/1/2012)

Answer:
For support Intel next generation 22nm CPU, it required correspond BIOS version, drivers, and AXTU update.
Please follow below steps to update correspond BIOS, drivers and Utilities.

Step 1: Check BIOS version.
Please check below table and update BIOS since or higher version.
If you have the same or a higher BIOS version on your motherboard, there is no need to update the BIOS and you can skip step 2.

Model	BIOS Version
H61M-VS R2.0	P2.10
H61M-HGS	P1.50
H61M-HVS	P1.90
H61M-HVGS	P1.70
H61M/U3S3	P1.70
H61M-ITX	P1.60
H61iCafe	P1.70
H61DE/S3	P1.70
H61DE/SI	P1.70
H61M-PS	P1.40
H61M	P1.70
H61DEL	P1.70
H61M-GE	P1.70
P65iCafe	P1.40
H61M-VS	P2.10
H61M-S	P1.50
H61M-GS	P1.50

Model	BIOS Version
Fatal1ty Z68 Professional Gen3	P2.10
Z68 Extreme3 Gen3	P2.10
Z68 Extreme4 Gen3	P2.10
Z68 Extreme7 Gen3	P2.10
Z68 Pro3	P2.10
Z68 Pro3 Gen3	P2.10
Z68 Pro3-M	P2.10
Z68M/USB3	P2.10
Z68M-ITX/HT	P2.20
Z68 Extreme4	P2.20

Model	BIOS Version
Fatal1ty P67 Performance	P2.10
Fatal1ty P67 Professional	P3.10
P67 Extreme4	P3.10
P67 Extreme4 Gen3	P2.10
P67 Extreme6	P2.10
P67 Pro	P2.10
P67 Pro3	P3.10
P67 Pro3 SE	P2.10

Model	BIOS Version
H67DE3	P2.10
H67M	P2.10
H67M-GE	P2.10
H67M-GE/HT	P2.10
H67M-ITX	P2.10
H67M-ITX/HT	P2.10

There are two ways to check BIOS version.
1. Boot up your system and press [F2] or [Delete] when ASRock boot logo showing up, you can find the BIOS or UEFI version in the main screen as below.

2. Or find the sticker on BIOS ROM chip as below, you can check which BIOS version implemented when motherboard produced.

Step 2: Updating the BIOS
A), If you have a Sandy Bridge CPU or if you can borrow one from a friend then you can easily update the BIOS yourself.
Please download BIOS from above table, and update BIOS.
For further instructions please click on the "How to update" icon in the corresponding row.
click on the [How to update] icon in the corresponding row

click on the [How to update] icon in the corresponding row

B), If you do not have a Sandy Bridge CPU and you cannot borrow it, please contact the dealer where you bought from to update the BIOS for you.
That is the second fastest option to get your board to support the Ivy Bridge CPU.

If that is not possible then please contact ASRock Technical Support for further help.

*Note: If you use a USB flash drive to update BIOS, after new BIOS image has been written to the chip, please press any key to restart system. At this moment, please do not remove the USB flash drive. Intel ME firmware update procedure will proceed automatically if it is required.
**Note: Please only use the BIOS image offered on ASRock website.

Step 3: Update suitable Intel HD graphics driver from ASRock website
*How to update Intel HD graphics driver:
1. Please unzip and open the folder to execute "setup".

2. Follow Intel driver installer to install the graphics driver.

3. After the installation has finished you will see below message, please restart your system at this moment.

Step4: Install the correct version of Intel Management Engine from ASRock website:
*How to update Intel Management Engine:
1. Please unzip and open the folder to execute "setup".
Route: Enter Intel ME8 folder-> ME8_1.5M_8.0.0.1351-> Installers-> ME_SW-> Choose "Setup".

2. Follow Intel driver installer to install the ME driver.

3. After the installation has finished, you will see below message. Please click on "Finish".

Step 5: Install Intel Smart Connect driver for Microsoft Windows7/7 64 bit. OS.

Step 6: Update ASRock AXTU Utility.
Please update new AXTU version on ASRock website.

Step 7: Replace CPU to Intel Ivy Bridge.

Question: How could I enabled "Data Execution Protection (DEP)" supported from CPU?(9/1/2011)

Answer:
Please enter BIOS, and set [No execute Memory Protection] to [Enabled].
You could find the option by BIOS-> Advanced-> CPU Configuration-> Set [No execute Memory Protection] to [Enabled.]

Question: When I install ATI HD6670, HD6570, and HD6450 on A75/A55 series motherboards, there is no display output from VGA card. What can I do?(9/1/2011)

Answer:
Please update latest BIOS form our website.
Download link: https://www.asrock.com/support/download.asp

Or, enter BIOS > North Bridge Configuration, and set [Dual Graphics] to [Disabled].

Question: I have installed all the drivers from support CD, but I could not enable the Intel Smart Response Technology on my Z68 motherboard. What should I do?(5/1/2011)

Answer:
First, please download and update BOTH of your BIOS and Intel Rapid Storage Driver.

Z68 Extreme4: Z68 Extreme4
Z68 Pro3: Z68 Pro3
Z68 Pro3-M: Z68 Pro3-M

After doing so, please follow the steps below to setup Intel Smart Response:

Step 1. Before booting up the system, please make sure to connect your HDD to supported SATA ports.
For Z68 Extreme4, please connect to the ports as shown below.
These ports are from Intel PCH chipset, which support Intel Smart Response Technology.

Please note that, for Z68 Pro3 or Z68 Pro3-M, all the SATA ports are supported.

※ Note:
We recommend users to connect your HDD to SATA3 ports if your HDD is SATA3 spec.
Please DO NOT connect SSD to the system at the moment.

Step 2. Please press F2 or DEL to enter BIOS > Advanced > Storage Configuration.

Step 3. Please set SATA mode to [RAID Mode] as shown below

Step 4. In RAID ROM screen, HDD status should be "Non-RAID Disk"

Step 5. Please install OS in SATA HDD, after installation, please shut down your system and connect SSD to SATA ports listed above.

Step 6. Please install Intel Rapid Storage Driver (10.5.0.1027)

Step 7. After installation is completed, reboot the system and open Intel Rapid Storage Technology.

Step 8. Choose "Accelerate", and click "Enable acceleration"

Step 9. You could change the default settings as you want it, then click "OK"

Step 10. You could see the Smart Storage Caching is enabled as shown below:

Question: What's the meaning of AMI UEFI BIOS Beep code?(4/1/2011)

Answer:
Please refer to below form for the beep code and debug code of AMI UEFI BIOS.

Condition	Beeps Code	Debug Code
Normal	No beep	With goodnight LED enabled, debug code will disappear after the beep.
Bad CPU	No beep	No debug code
Bad memory	No beep	45
Without memory	3 long beeps	53
Without CPU	No beep(No Power)	No debug code
Without VGA card	5 long beeps	Beeps at"d6", then show "0d"

Question: How do I connect the CIR receiver which bundle with H67M-GE/HT?(1/14/2011)

Answer:
Step1. Please connect the USB front panel cable to CIR1 and USB 6_7 header.
The pin header mark in red is required to connect.

The properly connecting USB front panel cable with CIR header as below picture.

Step2: Please connect CIR receiver to USB front panel before booting up system.

Step3: Enter BIOS setting screen and make sure the CIR controller is setting at [Enabled] (Advanced -> Super IO Configuration –> CIR Controller -> [Enabled])

(If you didn't see the CIR Controller option in BIOS, please shut down your system and plug CIR receiver to another USB port on front panel then try again)

Step4: Enter Windows, Execute ASRock support CD and install CIR Driver (it would be listed at the bottom of driver list)

Note: Please connect the CIR receiver to USB front panel before you boot up system.

Question: If I use AC'97 front audio panel with VIA^® audio codec motherboard, how do I connect AC'97 front panel to HD Audio header on the motherboard?(2/10/2010)

Answer:
If you use AC'97 front audio panel, please install it to the HD audio header as below:
A. Connect Mic_IN (MIC) to MIC2_L.
B. Connect Audio_R (RIN) to OUT2_R and Audio_L (LIN) to OUT2_L.
C. Connect Ground (GND) to Ground (GND).
D. MIC_RET and OUT_RET are for HD audio panel only. You don't need to connect them for AC'97 audio panel.
E. Enter BIOS Setup Utility. Enter Advanced Settings, and then select
Chipset Configuration. Set the Front Panel Control option from [Auto] to [Enabled].
For Windows^® XP
F. Enter Windows^® system. Click the icon on the lower right hand taskbar to enter VIA^® ADeck. Click "Mixer", select "Front Microphones", choose "Front Mic Boost", and leave.
Like below picture:
Enter Windows® system. Click the icon on the lower right hand taskbar to enter VIA® ADeck. Click

Enter Windows® system. Click the icon on the lower right hand taskbar to enter VIA® ADeck. Click

H. If you want to hear your voice through Front Mic, Please click "Mixer", select "Play Back", choose "Front Mic", and leave.
Like below picture:

For Windows^® Vista™ / Windows^® 7
F. Enter BIOS "Chipset Settings" page, manual [Front Panel] to [Enable].
G. Enter Windows^® system. Click the icon on the lower right hand taskbar to enter VIA^® VDeck. Click "Front Mic", select "Default Device"
H. If you want to hear your voice through Front Mic, Please click "Speaker Output" icon.
Like below picture:

Question: I want to install Linux CentOS 5.2 on X58 SuperComputer. After start the installation of CentOS 5.2, the system stays on checking hardware device. I cannot continue the Linux installation, what can I do?(3/28/2009)

Answer:
Please follow below steps to install your Linux CentOS 5.2 installation.
1.Disable the Onboard LAN 1 and Onboard LAN 2 in BIOS setting.
2.Enter Boot menu and starting the Linux CentOS 5.2 installation.
3.Please install the system packages like below picture.

4.After install CentOS 5.2 completely , download your LAN driver by following link.
Link:http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#2
5.Please remove the in-box driver and remove the r8169 LAN driver by following command.
# cp -p r8168-8.011.00.tar.bz2 ~
# cd ~
# tar vjxf r8168-8.011.00.tar.bz2
# cd /lib/modules/`uname -r`/kernel/drivers/net/
# rm -f r8169.ko
# cd ~
# cd r8168-8.011.00
# make clean
# make modules
# make install
# depmod –a
# reboot
6.After upgrade your LAN driver complete, please reboot your system and enable the Onboard LAN 1 and Onboard LAN 2 in BIOS setting.

Question: I am using Intel^® chipset X48 / X38 / P45 / P43 / G43 / P35 / G31 / P965 series motherboard with 4GB memory modules installed. But it always detects the memory size as 3GB instead of 4GB at POST screen. What should I do?(10/23/2008)

Answer:
Please enter BIOS setup and enable the "Memory Remap Feature" option.
(BIOS / Advanced / Chipset Configuration / Memory Remap Feature)

Question: When installing NVIDIA GeForce 8400/8500 series PCIE VGA card on K10N78hSLI-WiFi / K10N78hSLI-1394 / K10N78hSLI-GLAN under Windows^® XP/ XP 64-bit, I can not get full system memory. Besides, system shows two display adapters in the Device Manager. What can I do?

(6/26/2008)

Answer:
While system boot up, please press "F2" to enter BIOS set up screen. Please go into BIOS setup and set "Hybrid SLI" option to [Disabled] in BIOS>Advanced>Chipset Configuration.

Question: I have AM2NF6G-VSTA/ALiveNF6G-DVI motherboard. The onboard LAN does not work properly under Windows^® Vista™. How can I solve this?(12/19/2006)

Answer:
If you encounter this problem, there are two solutions you can choose, pls. select either one at your convenience.
Solution1
Please flash BIOS to P1.70 or later for AM2NF6G-VSTA and P1.60 or later for ALiveNF6G-DVI.
https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA#bios
https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-DVI#bios

Solution2.
Or please refer following steps to re-write MAC address under Windows^® Vista™.
Step1: Check MAC address.
When system boot up, press "F2" to enter BIOS setting.
Boot-> "Boot settings Configuration" -> set "Boot From Onboard LAN" to "enable".
Press "F10". System will restart.
Please "F11" and select "NVIDIA Boot Agent".

Then you will see MAC address, pls. record it with no space for later usage.

Step2: Boot system into Window Vista
Right click "Computer" and click "Properties"

Step3:
Click "Device Manager"

Step4:
Click "Continue"

Step5.
Right click "Networking Controller" and click "Properties".

Step6:
Choose "Network Address" in "Advanced " folder.
Write "MAC Address" which got from step1 into Value item.
Then click "OK".

Question: I have 939Dual-SATA2 / 939Dual-VSTA / 939A8X-M / K8A8X-M / K8Upgrade-1689/K8Combo-Z motherboard. When using Nvidia 7600GS/6600LE/6800GS/7800GS "AGP" card, I am not able to install the VGA card driver. How can I solve this?(11/19/2006)

Answer:
This problem will occur on some AGP cards which does not use native AGP chip, but use native PCI-E chip with an "PCI-E to AGP Bridge" to become AGP interface.
Please set "AGP P2P Deep Fifo" to [Enable] in the BIOS. (Advanced>Chipset Settings>AGP P2P Deep Fifo)
It may need to upgrade the BIOS for this option:

Model	BIOS version
939Dual-SATA2	P1.60 or later
939A8X-M	P2.10 or later
K8A8X-M	P2.10 or later
K8Upgrade-1689	P2.40 or later
K8Combo-Z	P2.70 or later

Download page: https://www.asrock.com/support/download.asp

Question: My motherboard is AM2XLI-eSATA2. How do I install Windows^® XP on SATA HDD in AHCI mode?(8/18/2006)

Answer:
You need to make a SATA driver diskette before you start the OS installation. Please refer to the following steps:

Enter "SATA Operation Mode" in BIOS setup to set the option to [RAID].
Insert the ASRock Support CD into your optical drive to boot your system.
During POST at the beginning of system boot-up, press key, and then a window for boot devices selection appears. Please select CDROM as the boot device.
When you see the message on the screen, "Do you want to generate Serial ATA driver diskette [YN]?", press .
Then you will see these messages,
Please insert a diskette into the floppy drive.
WARNING! Formatting the floppy diskette will lose ALL data in it!
Start to format and copy files [YN]?
Please insert a floppy diskette into the floppy drive, and press .
The system will start to format the floppy diskette and copy SATA drivers into the floppy diskette.
Restart and enter "SATA Operation Mode" in BIOS setup to set the option to [AHCI].
At the beginning of Windows^® setup, press F6 to install a third-party SCSI or RAID driver. When prompted, insert a floppy disk containing the ULi^® RAID driver. After reading the floppy disk, the driver will be presented. Select the driver to install according to the mode you choose and the OS you install.

Question: What key should I press to enter into BIOS setup? What key should I press to enter into boot menu?(8/18/2006)

Answer:
To enter BIOS setup, please press "F2" repeatedly right after you turn on the computer until system goes into BIOS setup.
If you want to enter into boot menu, please press "F11"

Question: When I use Maxtor Diamond Max 17 SATAII HDD to install Windows^® XP on 775i65GV / 775i65G / P4i65G / ConRoe865PE / ConRoe865GV, the first screen of Windows^® XP installation takes long time and system hang up at partition HDD stage. What could I do?(8/18/2006)

Answer:
You could refer to the following steps for try.
1. Enter the BIOS and Load BIOS default setting (F9).
2. Disable "Spread Spectrum" option. BIOS -> Advanced -> CPU configuration -> Spread Spectrum -> Disable.
3. Save changes and Exit BIOS (F10).

Question: How do I use 4 SATA HDDs to build system in RAID0 mode on K8SLI-eSATA2, 939SLI-eSATA2 and 939SLI32-eSATA2?(5/24/2006)

Answer:
If you want to build a system in RAID 0 mode with 4 SATA HDDs, please follow below steps:
1.Enter the BIOS and set "SATA Operation Mode" to RAID mode.
BIOS -> Advance -> IDE Configuration -> SATA Operation Mode -> RAID
2.Set "eSATAII Support" to Disable.
BIOS -> Advance -> IDE Configuration -> eSATAII Support -> Disable
3.Press "F10" to save and exit.
4.When you boot up system, press "CTRL+ A" to go into ULI RAID Utility screen, and choose "Create RAID 0 Stripe X4 for Performance" option to build a RAID system with 4 SATA HDDs.

You could refer BIOS SETUP UTILITY of user manual to adjust BIOS setting.
K8SLI-eSATA2 user manual page 42.
https://download.asrock.com/Manual/K8SLI-eSATA2.pdf
939SLI-eSATA2 user manual page 43.
https://download.asrock.com/Manual/939SLI-eSATA2.pdf
939SLI32-eSATA2 user manual page 41.
https://download.asrock.com/Manual/939SLI32-eSATA2.pdf

Question: How do I enable Intel^® Matrix Storage Manager on 775XFire-eSATA2 and 775XFire-RAID?(4/21/2006)

Answer:
In order to enable Intel^® Matrix Storage Manager, please refer to the following steps:

Enter into BIOS to set your SATA hard disk in AHCI mode or RAID mode.
(BIOS->Advance->IDE Configuration ->Configure SATA as-> [ AHCI or RAID] )
Make a SATA driver diskette with support CD before installing your system.
Please press "F6" to load Intel^® SATA driver during operating system setup.
Please refer to Setting Up a "RAID Ready" System of User Manual of Support CD. (...\Information\Manual\User\)
Install the SATA2 Driver from support CD after the installation of Windows^® 2000 / Windows^® XP / Windows^® XP 64-bit OS.

Question: If I use AC'97 front audio panel with, how do I connect to the High Definition Audio header on the motherboard and get front audio work?(2/17/2006)

Answer:
If you use AC'97 audio panel, please install it to the front panel audio header as below:
A. Connect Mic_IN (MIC) to MIC2_L.
B. Connect Audio_R (RIN) to OUT2_R and Audio_L (LIN) to OUT2_L.
C. Connect Ground (GND) to Ground (GND).
D. MIC_RET and OUT_RET are for HD audio panel only. You don't need to connect them for AC'97 audio panel.
E. Enter BIOS Setup Utility. Enter Advanced Settings, and then select Chipset Configuration. Set the Front Panel Control option from [Auto] to [Enabled].
For Windows^® XP
F. Enter Windows^® system. Click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. Click "Audio I/O", select "Connector Settings", choose "Disable front panel jack detection", and save the change by clicking "OK".
select Connector Settings, choose Disable front panel jack detection, and save the change by clicking OK.

select Connector Settings, choose Disable front panel jack detection, and save the change by clicking OK.

For Windows^® Vista™
F. Enter Windows^® system, 1: Double click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. 2: Click the "Folder" icon at the top-right corner. 3. Check "Disable front panel jack detection". 4. Click "OK".
(Please refer to the following picture)
Click the Folder icon at the top-right corner. 3. Check Disable front panel jack detection. 4. Click OK.

Click the Folder icon at the top-right corner. 3. Check Disable front panel jack detection. 4. Click OK.

G. To activate the front mic:
For Windows^® XP:
Please select the Front Mic as default record device in No. 1.

If you want to hear your voice through Front Mic, please deselect "Mute" in No. 2
For Windows^® Vista™:
1.Go to the "FrontMic" Tab in the Realtek Control panel.
Click "Set Default Device" to make the Front Mic as the default record device.
Click Set Default Device to make the Front Mic as the default record device.

Click Set Default Device to make the Front Mic as the default record device.

Question: How do I use "Boot from Network" function on ASRock motherboard?(10/17/2005)

Answer:
Please press F2 when power on, enter the BIOS setting menu. Select the screen "Boot". Go to the sub screen "Boot settings Configuration". Set the item "Boot From Network" to "Enable". Press F10 to save the setting and reboot.
After restart, press F11 and select Network as the boot device. Or press F2 and enter the sub screen "Boot Device Priority" in BIOS "Boot" screen to change the boot priority of Network.

Question: I would like to install Red Hat Linux 9.0 on my VIA 8237/8237R based motherboards. But after I finished the installation of Red Hat Linux 9.0, it hung with kernel panic during boot-up. The error message is shown as below:

How do I fix this problem?(7/15/2005)

Answer:
Please add VIA vmlinuz-2.4.20-8-IDE patch to Linux kernel by following steps.
First, copy the patched kernel (vmlinuz-2.4.20-8-ide) into floppy disk. Then, select one of the cases applies to your situation below.
(a)Clean install the Red Hat Linux 9.0.
Before exiting the installation of Red Hat Linux 9.0, press ++ to enter console mode. Then skip the case (b) to proceed.
(b)Use the kernel in existing Red Hat Linux 9.0 system.
Make sure the first boot device is CD_ROM in your system BIOS, then put the installation CD 1 into CD-ROM. When booting the installation CD, type the following command when the "boot:" message appears on the screen.

linux rescue /* press enter */

Then follow the instructions, and select the partition that the existing Red Hat Linux 9.0 is located in the "system to rescue" window. Then it will enter the console mode after a while.

Console mode:

After entering the console mode, run the following commands.

# cd /mnt/sysimage /* press enter */
# mount /dev/fdo mnt /* after type this command, insert the floppy and press "enter" */

# cp mnt/vmlinuz-2.4.20-8-ide boot/ /* reading the floppy for a while */
# vi boot/grub/menu.lst /* press enter and it will enter /mnt/sysimage/boot/grub/menu.lst file */

Under /mnt/sysimage/boot/grub/menu.lst file press "A" to enter insert mode.

Add the following lines into /mnt/sysimage/boot/grub/menu.lst file.

   title Red Hat Linux (2.4.20-8) IDE-patched    /* press enter */
   root (hd0,0)    /* press enter */
   kernel /vmlinuz-2.4.20-8-ide ro root=LABEL=/    /* press enter */
   initrd /initrd-2.4.20-8.img    /* press Esc to leave insert mode */

Press Esc to leave insert mode and type the command below.
:w! /* press enter to save file */

It will appear the message "boot/grub/menu.lst" 24L, 802C

Then, reboot system and enter the "Red Hat Linux (2.4.20-8) IDE-patched" kernel. The problem would not happen again.

Question: I have a P4i65PE motherboard. The SPEC of P4i65PE supports "Bypass Access Technology (BAT)" on ASRock website. How do I get this function to work?(6/23/2005)

Answer:
If you want to use Bypass Access Technology, the configuration of your system has to conform to the following conditions:
1.FSB 800 CPU
2.DDR 400 memory
3.BIOS version P1.10 or higher
Please refer to our website to download the BIOS.
https://www.asrock.com/mb/download.asp?Model=P4i65PE

If your configuration conforms to these conditions, please enter BIOS setup => Advanced => Chipset Configuration to enable "Bypass Access".

Question: I am a P4i48 user. After I installed Intel INF driver and restarted the system, it could not enter into OS. Why?(2/18/2005)

Answer:
Please make sure that the "Floppy Drive" option which in the BIOS SETUP is not set to "Not Install". Doing so may cause the system cannot enter into OS after Intel INF driver installation.
If you want to disable floppy drive in the BIOS SETUP, please disable "Floppy Controller" at the same time to prevent the problem.

Question: I used Prescott CPU and P4i45GV/P4i65GV. I wanted to use NT4.0, but the installation can not be completed. What should I do?(12/15/2004)

Answer:
For Prescott CPU, some OSes (ex.NT4.0) can not be installed. In order to boot legacy OSes that cannot support CPUs with extended CPUID functions, please flash to the latest BIOS to enable "Max CPUID Value Limit" (Advanced => CPU Configuration)
We don't provide drivers for NT4.0. If you need drivers for NT 4.0, please refer to following websites to get them.
VGA driver for P4I45GV/P4I65GV: http://downloadcenter.intel.com/

Audio driver for P4I45GV/P4I65GV: http://www.cmedia.com.tw/

Lan driver for P4I45GV/P4I65GV: http://www.realtek.com.tw/

Question: My motherboard is K7S41(GX), what should I set in the BIOS setup to use the on-board VGA with a PCI VGA card for dual monitors function?(10/15/2004)

Answer:
To use on-board VGA with a PCI VGA card for dual monitors function, please enter the "Advanced" -> "Chipset Configuration" -> "Onboard Share memory" and adjust "Auto" to any other values (32MB, 64 MB, or 128 MB) in the BIOS setup.

Question: My on-board LAN is not working, I found that the MAC address of my on-board LAN is 00-00-00-00-00-00 or FF-FF-FF-FF-FF-FF. What's wrong?(4/15/2004)

Answer:
The MAC address of the on-board LAN is erased. After updating the BIOS or clearing the CMOS, please boot up the system and enter the BIOS setup. After loading the BIOS default, please exit and save changes. Failing to do so may cause the MAC address disappeared. If the MAC address is gone, please contact ASRock technical support engineer for help. ( https://www.asrock.com/general/about.asp?cat=Contact )

Question: My motherboard is Intel or ALi south bridge based motherboard. When I connect the ATX power connector to the motherboard, the system power on right away. Why?(3/15/2004)

Answer:
This issue will happen if CMOS checksum is bad. Please enter the BIOS setup then load BIOS default setting to solve this issue.

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