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Question: I have a TRX40 motherboard. Under the device manager, there is a RTK Boot device showing with an exclamation mark and there is no sound output from the audio port. What can I do to fix it?(4/1/2020) Answer: If there is a RTK device showing under the device manager and audio port cannot be used, please follow the steps below to remove the RTK device and allow the audio to work properly.
Step 5. Double click the UacCodecDownload_AllInOne_RsProxy_2.64.10
Step 6. Press the Start button to start flashing the audio firmware.
Step 7. Once the flashing process is completed, the tool will show Pass which means audio firmware has successfully flashed and there should not be RTK boot device showing under the device manager.
Question: When I record via the Microphone in Windows 10 1909, there are hissing noises from the recordings.(1/1/2020) Answer: If hissing noise is heard from recordings, please choose one of the methods below to avoid hissing noise.
Method 1:
Step 1.
Download the Realtek high definition audio driver from the ASRock website.
*Please make sure your LAN cable is connected when installing the Realtek audio driver.
Step2:
Open the "Realtek audio console”.
Step 3.
Turn on the "Noise suppression reduces ambient stationary noises” option in the Realtek audio console APP.
Step 4.
Once the setting above is enabled, recording quality will be improved.
Method 2:
Step 1.
Refer to step 1 and step 2 of method 1 to open the "Realtek audio console”.
Step 2.
Adjust Microphone Boost to +0db.
Step 3.
Once the boost value is adjusted to +0db, recording quality will be improved.
Question: How to install Realtek Audio Console APP under Windows 10 RS4 or later version?(10/1/2018) Answer: In general, the system will auto-download the APP in background after installing Realtek Audio driver.
Please type "Realtek Audio Console” in Win10 search bar to access APP.
*Please connect the LAN cable when installing the Realtek Audio driver.
If the APP doesn't show up on your system, please follow the steps below to install it manually.
1.Go to the device manager to check if the Reaktek Audio driver is installed.
* Realtek Audio driver could be installed / downloaded from support CD and ASRock official website: www.ASRock.com.
2. Please make sure that Windows updates are at latest.
Settings > Update & Security > Windows Update and select Check for updates
3.Please refer to the following link to access "Realtek Audio Control” on Microsoft Store and click "Get” to start downloading. https://www.microsoft.com/store/productId/9P2B8MCSVPLN
4.After installation, click Launch to launch the APP.
Question: How do I install Sound Blaster Connect APP under Windows 10 RS4 or later version?(10/1/2018) Answer: In general, the system will auto-download the APP in background after installing Realtek Audio driver. Please type "Sound Blaster Connect” in Win10 search bar to access APP.
If the APP doesn't show up on your system, please follow the steps below to install it manually.
1.Make sure your motherboard supports Creative Sound and with Realtek Audio driver installed.
* Please visit motherboard specification page on www.ASRock.com for details.
* Realtek Audio driver could be installed/downloaded from support CD and ASRock official website.
2.Access "Sound Blaster Connect” on Microsoft Store and click "Get” to start downloading. https://www.microsoft.com/en-sg/store/p/sound-blaster-connect/9n66rljrt8z2
3.After installation, click Launch to launch the APP.
Please refer to the following table which supports the Creative SoundBlaster Cinema5.
Question: Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(4/1/2017) Answer: If using Windows 10 RS1 and installing Realtek driver, it may get "!” in device manager.
Please refer below link to download Realtek Wireless Lan driver ver:2023.48.0801.2016 for Windows 10 RS1 or remove Realtek LAN driver to use inbox LAN driver directly.
Link: https://www.asrock.com/nettop/overview.asp?Model=Beebox%20Series&cat=Download&os=Win1064
Question: My Beebox which is using a Realtek Wireless LAN card cannot connect to my router with 2.4GHz band.(12/1/2015) Answer: Please update the Realtek Wireless driver (v2023.23.1030.2015) from our website from the link below:
Download link: https://www.asrock.com/nettop/Intel/Beebox%20Series/?cat=Download
Question: My SD card reader on the Wi-SD box can't detect SD cards. What should I do to make the SD card reader work properly?(9/1/2013) Answer: Please refer to the guide below to update the firmware of the SD card reader. https://www.asrock.com/support/note/Realtek_CardReaderFirmware(v8).pdf
Question: Does my motherboard support Windows® 7?(11/21/2009) Answer: Please refer our website for windows7 support list.
Website link: https://www.asrock.com/news/events/2009win7/index.asp
If your models are not listed on Windows® 7 support list, please kindly try inbox driver first.
Or go to chipset vender website to download the chipset driver.
Intel® website: http://downloadcenter.intel.com/Default.aspx
AMD® website: http://support.amd.com/us/gpudownload/Pages/index.aspx
NVIDIA® website: http://www.nvidia.com/Download/index.aspx?lang=en-us
Realtek website: http://www.realtek.com.tw/downloads/
VIA® website: http://www.via.com.tw/en/support/drivers.jsp
If you got any further issues, please contact ASRock TSD : Asrock_TSD@asrock.com.tw
Question: I want to install Linux CentOS 5.2 on X58 SuperComputer. After start the installation of CentOS 5.2, the system stays on checking hardware device. I cannot continue the Linux installation, what can I do?(3/28/2009) Answer: Please follow below steps to install your Linux CentOS 5.2 installation.
1.Disable the Onboard LAN 1 and Onboard LAN 2 in BIOS setting.
2.Enter Boot menu and starting the Linux CentOS 5.2 installation.
3.Please install the system packages like below picture.
4.After install CentOS 5.2 completely , download your LAN driver by following link.
Link:http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#2
5.Please remove the in-box driver and remove the r8169 LAN driver by following command.
# cp -p r8168-8.011.00.tar.bz2 ~
# cd ~
# tar vjxf r8168-8.011.00.tar.bz2
# cd /lib/modules/`uname -r`/kernel/drivers/net/
# rm -f r8169.ko
# cd ~
# cd r8168-8.011.00
# make clean
# make modules
# make install
# depmod –a
# reboot
6.After upgrade your LAN driver complete, please reboot your system and enable the Onboard LAN 1 and Onboard LAN 2 in BIOS setting.
Question: I have a motherboard with Realtek HD Audio Codec. When I use Windows® XP SP3 or upgrade to Windows® XP SP3, the onboard audio doesn't work. What could I try?(11/27/2008) Answer: Please try the Realtek latest audio driver.
The driver is available from this link: http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
Question: My P45 motherboard has two onboard LANs. How do I set the Teaming function and combine both onboard LANs to be a team with more bandwidth in my system?(9/5/2008) Answer: Before setting Teaming function, please make sure if your Switch (or Router) could support Teaming (IEEE 802.3ad Link Aggregation) function. (For example: D-Link DGS-3100…)
Then, please refer to following steps to set "Teaming function"...
1. Install RtkTeaming driver ver.1.0.0.51 from Motherboard Support CD
(/Driver/Teaming/ RtkTeaming 1.0.0.51…)
(*When installing teaming driver, system will show below warming message. Please choose "Continue Anyway" and keep installing driver.)
2. After installing driver, please open "Teaming Utility" in Programs. (Start > Programs > Realtek > Teaming Utility >…)
3. Click "Teaming" item and then press "Create Team" button.
4. Key in Team Name and choose "Link Aggregation \ LACP (802.3ad)" for Settings.
5. Select two available onboard LAN cards and then press "OK" button (After pressing "OK" button, system will show below warming message. Please choose "Continue Anyway".)
6.After doing above settings, system will auto create a new Local Area Connection
7.Reboot system
Then, you will find the "Speed" column of new Local Area Connection will show 2.0Gbps.
Question: When I install Realtek HD Audio driver, I found the system shows below error message. What can I do? (6/26/2008) Answer: Please refer to below steps to reinstall Realtek HD Audio driver:
1.Enter into "Add or Remove Programs" and remove "Realtek High Definition Audio Driver"
2.Disable all "Microsoft® UAA Bus Driver for High Definition Audio" in Device Manager first
3.Then uninstall all "Microsoft® UAA Bus Driver for High Definition Audio" from the system.
4.Reboot system
5.Reinstall "Realtek HD Audio driver" from Motherboard Support CD.
If you still meet this problem, please reinstall fresh Windows® system.
Question: How do I get my onboard LAN to work properly?(4/28/2008) Answer: Here are some suggestions:
1.Make sure the "Onboard LAN" option was enabled in BIOS.
2.Make sure the LAN driver was installed properly. Please check it in "Device Manager".
3.Update the BIOS of your motherboard to the latest one.
4.Try the newer LAN driver from ASRock or chipset vendor's website.
ASRock: https://www.asrock.com/support/Download.asp
Realtek: http://www.realtek.com.tw/default.aspx
NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us
VIA
5.Change another LAN cable. (For Gigabit LAN, please make sure your LAN cable could fully work with Gigabit LAN.)
6.Reinstall the operating system.
Question: My motherboard with Realtek ALC662 audio codec supports 5.1 channel HD Audio. But it has 3 audio connectors (Light blue, Lime and Pink) on the rear audio panel. How do I connect my 5.1 channel speakers to the rear audio panel?(3/24/2008) Answer: Please refer to following steps to connect your 5.1 channel speakers:
1. Connect the "Rear Speaker" to Line In (Light blue) port
2. Connect the "Front Speaker" to Line Out (Lime) port
3. Connect the "Central / Subwoofer" to Microphone (Pink) port
4. Adjust the "Audio I/O" setting to "6CH Speaker" in REALTEK Audio Management. Please refer to the following picture:
Question: After installing ATI HDMI audio driver for my ATI HD 2xxx series PCIE card, I found the onboard sound will not work. How do I fix the problem?(9/10/2007) Answer: Please kindly refer to below steps to check your system setting.
1.Please double check the onboard sound is working properly in Device Manager.
(If not, please reinstall Realtek HD Audio driver from Support CD.)
2.Enter the Sound setting in the Control Panel.
3.If the Default device of the Sound playback is "ATI HD Audio rear output", please change it to "Realtek HD Audio output".
4.Press "OK" to save setting.
Question: I have a motherboard with Realtek HD audio codec. After resume Windows® Vista™ from sleep or from hibernation, the high definition audio device may no longer work. How do I solve this?(4/25/2007) Answer: This is caused by Microsoft. It can be solved by installing the Microsoft® Hot fix. Please refer to the Microsoft® Knowledge Base: http://support.microsoft.com/kb/929685/en-us
Question: I have a motherboard with Realtek HD audio codec. After installing the Microsoft® Security Update 925902 and 928843, my system shows the following error message. How do I fix this? (4/20/2007) Answer: This is caused by Microsoft. It can be solved by installing the Microsoft® Hot fix. Please refer to the Microsoft® Knowledge Base: http://support.microsoft.com/kb/935448/
Question: My onboard audio is Realtek HD audio. In the Windows® Vista™, I can't use Sound Recorder to record the audio. What should I do?(3/19/2007) Answer: Please refer to below steps to set the audio device.
1.Install Realtek HD Audio driver from motherboard Support CD. Or download the Realtek HD audio driver from ASRock website.
https://www.asrock.com/support/Download.asp
2.Plug in your recording devices (Microphone or other devices) to the Line-in port (or Microphone port), and then the recording device will show up "Line In" (or "Microphone") icon. Please kindly refer to below image. (Control Panel > Sound > Recording)
*Before plug in the recording devices:
*After plug in the recording devices:
Question: I plugged a headphone in my ASRock motherboard with Realtek HD Audio, and set the "Audio I/O" from "2CH" to "Headphone" in Realtek Audio Manager (picture1).
But the Realtek Audio Manager always recognized my headphone as 2CH speaker after I restarted the operating system (picture2).
What should I do?(1/16/2007) Answer: Please refer to the following steps to set up the Realtek Audio Manager correctly.
1.Please remove all audio I/O (Headphones, Speakers, Microphone...) from the motherboard.
2.Please go to Realtek Audio Manager and set the "Audio I/O" you want.
3.Click ok.
4.Please plug your audio I/O back.
5.Restart your system.
Question: My system is based on 775Dual-VSTA / ALiveSATA2-GLAN / AM2V890-VSTA with Windows® XP / Windows® 2000 operating system. After updating to the latest BIOS, I found two issues.
1.I can't find the "HD Audio Driver and Application" link in the menu of support CD.
2.There is a yellow exclamation mark in Device Manager.
What could I do?(9/19/2006) Answer: 1.If your CD is IVD12/ IVD12b (775Dual-VSTA), AV890-10 (ALiveSATA2-GLAN) or AV31/ AV31b (AM2V890-VSTA), you will get the issue.
Please execute the "Setup.exe" file from following directory of support CD.
775Dual-VISTA-> IVD12
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.36)\
775Dual-VISTA->IVD12b
CD\Drivers\Audio/ REALTEK\MCE_XP_2K (R1.41)\
ALiveSATA2-GLAN -> AV890-10
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.39)\
AM2V890-VSTA -> AV31/ AV31b
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.39)\
2:The yellow exclamation mark in Device Manager is unnecessary. It will not affect the system at all. Please follow below steps to remove it.
Right-click "My Computer" on your desktop, and click "Properties".
Select "Hardware", and click "Device Manager".
In "Device Manager", double-click the option "System Devices". You will find "VIA® Standard PCI to PCIE Bridge" item with a yellow exclamation mark.
Right-click "VIA® Standard PCI to PCIE Bridge", and select "Uninstall". Confirm your choice by clicking "OK".
After a few seconds, click "Scan for hardware changes" icon on the top.
Question: If I use AC'97 front audio panel with, how do I connect to the High Definition Audio header on the motherboard and get front audio work?(2/17/2006) Answer: If you use AC'97 audio panel, please install it to the front panel audio header as below:
A. Connect Mic_IN (MIC) to MIC2_L.
B. Connect Audio_R (RIN) to OUT2_R and Audio_L (LIN) to OUT2_L.
C. Connect Ground (GND) to Ground (GND).
D. MIC_RET and OUT_RET are for HD audio panel only. You don't need to connect them for AC'97 audio panel.
E. Enter BIOS Setup Utility. Enter Advanced Settings, and then select Chipset Configuration. Set the Front Panel Control option from [Auto] to [Enabled]. For Windows® XP
F. Enter Windows® system. Click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. Click "Audio I/O", select "Connector Settings", choose "Disable front panel jack detection", and save the change by clicking "OK". For Windows® Vista™
F. Enter Windows® system, 1: Double click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. 2: Click the "Folder" icon at the top-right corner. 3. Check "Disable front panel jack detection". 4. Click "OK".
(Please refer to the following picture)
G. To activate the front mic: For Windows® XP:
Please select the Front Mic as default record device in No. 1.
If you want to hear your voice through Front Mic, please deselect "Mute" in No. 2 For Windows® Vista™:
1.Go to the "FrontMic" Tab in the Realtek Control panel.
Click "Set Default Device" to make the Front Mic as the default record device.
Question: I used Prescott CPU and P4i45GV/P4i65GV. I wanted to use NT4.0, but the installation can not be completed. What should I do?(12/15/2004) Answer: For Prescott CPU, some OSes (ex.NT4.0) can not be installed. In order to boot legacy OSes that cannot support CPUs with extended CPUID functions, please flash to the latest BIOS to enable "Max CPUID Value Limit" (Advanced => CPU Configuration)
We don't provide drivers for NT4.0. If you need drivers for NT 4.0, please refer to following websites to get them.
VGA driver for P4I45GV/P4I65GV: http://downloadcenter.intel.com/