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Question: If I encounter an issue with LED lighting not working on the Intel Z890 series and adjusting ASRock Polychrome RGB in the BIOS has no effect, what should I do?(11/29/2024) Answer: If you notice that the LED lighting on your Intel Z890 series is not functioning, please visit ASRock's official website and download ASRock Polychrome RGB version 2.0.190 or a newer version for your operating system.
Question: I cannot control the RGB lighting of the graphics card. What can I do to fix it?(3/1/2023) Answer: Please flash the RGB controller firmware of the graphics card via the following procedure.
Step 1. Find and download the correct firmware for your graphics card.
Below steps use the RX 7900 XTX Phantom Gaming 24GB OC (RX7900XTX PG 24GO) as example. File and folder names can be different when using another card.
*Please make sure that the graphics card driver is installed before flashing the RGB firmware. *Exit the RGB software before flashing the RGB firmware (and make sure it is not running in the background).
Step 2. Please extract the RGB firmware tool and copy the path of the folder that contains the RGB firmware.
Step 3. Open Command Prompt as administrator.
Step 4. Type cd and paste the path that you have just copied.
Step 5. Hit the Enter key.
Step 6. Type the word "Update” and press the Tab key on the keyboard. A full command file name will show up.
*The command will be vary based on the graphics card used.
Step 7. Use the Enter key to start flashing the RGB firmware. Give it some time.
Step 8. Once the RGB firmware is updated, the command prompt will show "Update Pass.”
Step 9. Start the ASRock RGB software and check if the graphics card's RGB lighting can be controlled.