ASRock > FAQ

Question: If I complete the system installation and find that the system won't power on, what should I do?(12/19/2024)

Answer:
If the system fails to power on, please follow the steps below for verification and troubleshooting:
1. Check the power plug: Ensure that the power plug is securely connected to the power outlet.
2. Verify input voltage: Confirm that the input voltage displayed on the power supply switch matches the voltage of the power outlet.
3. Inspect components and cables: Check that all components and peripheral device cables inside the system are properly installed.
4. Repeat I/O switch operations: Attempt to turn the I/O switch on and off several times, allowing a 5-second interval between each attempt.
5. Check compatibility and CPU status: Ensure that the system components meet compatibility standards and verify that the CPU is functioning correctly.
6. Inspect the chassis switch: Examine the chassis switch for stuck keys, damage, or other abnormal conditions.
If the system still does not function properly after completing the above steps, contact an authorized service provider for assistance with further inspection or repairs.
Avoid attempting to replace hardware yourself, as this may lead to unexpected damage.

#Power #Supply

Question: How to enable Intel Application Optimization with Intel Core 14th Generation processors?(11/1/2023)

Answer:
Please make sure your system meets the minimum requirements and follow below steps to enable Intel Application Optimization.
Supported Processors:
Intel® Core™ 12th i5/i7/i9 processor
Intel® Core™ 13th i5/i7/i9 processor
Intel® Core™ 14th i5/i7/i9 processor
Supported OS:
Windows 11 22H2 or later
Motherboard:
ASRock Intel 700 or 600 series motherboard with the latest BIOS.

Instructions for enabling Intel Application Optimization.
1. Enable the BIOS option "Intel Dynamic Tuning Technology”. It can be found under OC Tweaker\CPU Configuration.

2. Download the Intel Dynamic Tuning Technology driver from the motherboard's download page.
https://www.asrock.com/index.asp

3. Install the Intel Dynamic Tuning Technology driver.

Install the Intel Dynamic Tuning Technology driver

4. Install the Intel Application Optimization app from Microsoft Store.

5. Change Option of optimization to enable the APO. Some CPU requires to enable the "Advanced Mode” to make the APO work.
Launch the supported game once, and it will show up in Intel Application Optimization

Launch the supported game once, and it will show up in Intel Application Optimization

For more information, please check the overview on Intel website.
https://www.intel.com/content/www/us/en/support/articles/000095419/processors.html

#Intel #APO #Application #Optimization #DTT #Dynamic #Tuning #Technology #14 #14900K #14900KF #14700K #14700KF

Question: How can I let my ARC graphics card enter power saving mode?(4/11/2023)

Answer:
Please check below table and follow the instructions.

Overview

● ASRock ARC graphics card firmware (FW) update

	A770 PGD	A770 CL	A750 CLD	A380 CLI	A770 LE
Intel graphics card driver	Required	Required	Required	Required	Required
Update the graphics card FW	Required	No need	Required	No need	No need
Set PCIe power to "Maximum power savings"	Required	Required	Required	Required	Required
Reinstall the graphics card driver and check the "GPU Core Power"	Required	No need	Required	No need	No need

● BIOS Setting for ARC GPU Power Saving
■Intel Platform
■AMD Platform

● Power Consumption After Updating FW and Changing the BIOS Settings
■Table

ASRock ARC graphics card FW update

Preparation:
1. Graphics card driver
https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html
2. FW update tool
https://download.asrock.com/TSD/Desktop/FAQ/IGFXUpdate(v1.0.1).zip
3. Set PCIe power to maximum power savings

Procedures
●Intel Graphics Card Driver
Go to Intel's official website to download and install the latest official graphics card driver.

Go to Intel's official website to download and install the latest official graphics card driver.

● Update the Graphics Card FW
Step 1. Download and unzip IGFXUpdate(v1.01.1).
Step 2. Run "IGFXUpdate”
Run

Step 3. Click Yes to restart the system.

Step 4. After the system has restarted, the FW update will begin.
*If this message doesn't show up, please disable the "Secure Boot” in BIOS and try again.

Step 5. During the update, the following security message will pop up.

Step 6. Click on Install this driver software anyway.

Step 7. The update process will proceed. The screen might blink during the update.

Step 8. Please restart your computer when the following prompt is shown.

Please restart your computer when the following prompt is shown.

● Set PCIe Power to Maximum Power Savings
Step 1. Go to [Control Panel\Hardware and Sound\Power Options\Edit Plan Settings\Change] and click [Change advanced power settings].
click Change advanced power settings.

Step 2. Scroll down to PCI Express\Link State Power Management and select Maximum power savings. Make sure to click apply to apply the changes.

● Re-install the Graphics Card Driver and Check the GPU Power

Step 1. Reinstall the latest graphics card driver.
Step 2. To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.

To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.

BIOS Setting For ARC GPU Power Saving

● ASRock Intel Motherboard:
Required BIOS Version:
700-series motherboard: Please use the latest BIOS
600/500/400-series motherboard: Use the latest BIOS. It that does not work, please contact ASRock Technical Support. https://event.asrock.com/tsd.asp
BIOS Settings for all ASRock Intel models:
In BIOS > Advanced > Chipset Configuration, apply the following settings.
PCI Express Native Control: Enabled
PCIE ASPM Support: L1
PCH PCIE ASPM Support: L1
BIOS Setting For ARC GPU Power Saving

● ASRock AMD Motherboard:
Required BIOS Version:

Platform	600 series	500 series	400 series	300 series
BIOS version	Any version		Not supported

BIOS Setting for all AMD models:
There is no need to change BIOS settings.

● Other brands motherboard:
Please contact your motherboard vendor for further assistance.

Power Consumption After Updating FW and Changing the BIOS Settings

● Table:

Unit: watt	Not idle	Idle (power saving)	Monitor off
A770 LE	~35	~16	~1
A770 PGD	~29	~7	~1
A750 CLD	~42	~32	~11
A380 CLI	~17	~15	~6

#Intel ARC #ARC #A770 PGD 8GO #A770 #Intel Arc A770 Phantom Gaming D 8GB OC #A750 CLD 8GO #A750 #Intel Arc A750 Challenger D 8GB OC #A380 CLI 6GO #A380 #Intel Arc A380 Challenger ITX 6GB OC #Power Saving #BIOS #ASPM #vBIOS

Question: Is it abnormal the European Union Energy Label on the package of the monitor I purchased seems inconsistent with the QR Code website?(3/1/2023)

Answer:
In response to the ErP Lot 5 Tier 2 eco-design requirements, ASRock updated the value of the European Union Energy Label on the website, which led to this situation.

If you notice that the value of the European Union energy label on the package of your purchased ASRock Gaming Monitor is different from the label information in the QR Code URL, this is absolutely normal. All the ASRock monitors are fully compliant with the ErP Lot 5 eco-design requirements.

The affected models are shown below for your reference.

Is it abnormal the European Union Energy Label on the package of the monitor I purchased seems inconsistent with the QR Code website?

#PG34WQ15R #PG27F15RS #PG27FF1A #Monitor #Erp #Label #Energy #European #Tier-2 #Tier-1

Question: I cannot control the RGB lighting of the graphics card. What can I do to fix it?(3/1/2023)

Answer:
Please flash the RGB controller firmware of the graphics card via the following procedure.
Step 1. Find and download the correct firmware for your graphics card.

	GPU	Model	Download
AMD	RX 9070 XT	RX9070XT MH 16G	Link
		RX9070XT TC 16GO	Link
		RX9070XT SL 16G	Link
		RX9070XT SLD 16G	Link
	RX 9070	RX9070 SL 16GO	Link
	RX 9070 GRE	RX9070GRE SLD 12GO	Link
	RX 9060 XT	RX9060XT SL 16GO	Link
	RX 9060 XT	RX9060XT SL 8GO	Link
	RX 7900 XTX	RX7900XTX AQ 24GO	Link
		RX7900XTX TCW 24GO	Link
		RX7900XTX TC 24GO	Link
		RX7900XTX PG 24GO	Link
	RX 7900 XT	RX7900XT TC 20GO	Link
		RX7900XT PGW 20GO	Link
		RX7900XT PG 20GO	Link
	RX 7900 GRE	RX7900GRE SL 16GO	Link
	RX 7800XT	RX7800XT PG 16GO	Link
	RX 7800XT	RX7800XT SL 16GO	Link
	RX 7700XT	RX7700XT PG 12GO	Link
	RX 7700XT	RX7700XT SL 12GO	Link
	RX 7600 XT	RX7600XT SL 16GO	Link
	RX 7600	RX7600 PG 8GO	Link
	RX 7600	RX7600 SL 8GO	Link
	RX 6950 XT	RX6950XT OCF 16G	Link
	RX 6950 XT	RX6950XT PG 16GO	Link
	RX 6900 XT	RX6900XT OCF 16G	Link
	RX 6900 XT	RX6900XT PGD 16GO	Link
	RX 6800 XT	RX6800XT TCX 16GO	Link
		RX6800XT PG 16GO	Link
		RX6800XT PGD 16GO	Link
	RX 6800	RX6800 PGD 16GO	Link
	RX 6800	RX6800 CLP 16GO	Link
	RX 6750 XT	RX6750XT PGD 12GO	Link
	RX 6700 XT	RX6700XT PGD 12GO	Link
	RX 6650 XT	RX6650XT PGD 8GO	Link
	RX 6650 XT	RX6650XT SL 8GO	Link
	RX 6600 XT	RX6600XT PGD 8GO	Link
Intel	Arc™ B580	B580 SL 12GO	Link

Below steps use the RX 7900 XTX Phantom Gaming 24GB OC (RX7900XTX PG 24GO) as example. File and folder names can be different when using another card.

*Please make sure that the graphics card driver is installed before flashing the RGB firmware.
*Exit the RGB software before flashing the RGB firmware (and make sure it is not running in the background).

Step 2. Please extract the RGB firmware tool and copy the path of the folder that contains the RGB firmware.

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

Step 3. Open Command Prompt as administrator.

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

Step 4. Type cd and paste the path that you have just copied.

Step 5. Hit the Enter key.

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

Step 6. Type the word "Update” and press the Tab key on the keyboard. A full command file name will show up.

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

*The command will be vary based on the graphics card used.

Step 7. Use the Enter key to start flashing the RGB firmware. Give it some time.

Step 8. Once the RGB firmware is updated, the command prompt will show "Update Pass.”

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

Step 9. Start the ASRock RGB software and check if the graphics card's RGB lighting can be controlled.

#Graphic #Graphic Card #Graphics Card #LED #RGB #Light #Polychrome #FW #Firmware #Flash #No Light #Controll #Tool

Question: How to enable HDR function under Windows?(8/9/2022)

Answer:
First check if your monitor supports HDR function. (High Dynamic Range)
You may check the product specifications on the ASRock website:
https://www.asrock.com/index.asp

E.g. ASRock Gaming Monitor PG27FF1A supports HDR function.
How to enable HDR function under Windows?

Settings under Windows 11:
1) Go to Settings> System> Display.
2) If your monitor supports HDR function, you may enable it.
How to enable HDR function under Windows? Win11

How to enable HDR function under Windows? Win11

Settings under Windows 10:
1) Go to Settings> System> Display.
2) If your monitor supports HDR function, you may enable it.
How to enable HDR function under Windows? Win10

How to enable HDR function under Windows? Win10

Hardware requirements
- Processor: Intel 7th gen. processor or later
- Graphics card: NVidia GTX 10 Series or later/AMD RX500 Series or later

Software requirements
- OS: Windows 10 (ver:1709 or later)
- Software: Movies & TV with HEVC Codec installed
- Microsoft Edge Browser, PowerDVD 17 or later and VLC v3.0 (64bit) or later

Question: Are there any limitations for M.2 sockets on Intel 500 series motherboards?(5/1/2021)

Answer:
The availability of and speed supported by M.2 sockets on Intel 500 series motherboards may differ depending on which CPU is in use. (11th Generation or 10th Generation Intel Core processor)
For the specifications of each product, please refer to the tables below.
All of the M..2 sockets on the following models can be used in combination with 11th and 10th Generation CPUs.

Model	11^th Generation	10^th Generation
Z590 OC Formula Z590 Taichi	M2_1: Gen4x4 M2_2: Gen3x4+SATA M2_3: Gen3x4+SATA	M2_1: Gen3x4 M2_2: Gen3x4+SATA M2_3: Gen3x4+SATA
Z590M Pro4	M2_1: Gen4x4+SATA M2_2: Gen3x4+SATA	M2_1: Gen3x4+SATA M2_2: Gen3x4+SATA
B560M Steel Legend	M2_1: Gen4x4 M2_2: Gen3x4+SATA	M2_1: Gen3x4 M2_2: Gen3x4+SATA
B560M-ITX/ac	M2_1: Gen4x4+SATA	M2_1: Gen3x4+SATA
H510M-HDV/M.2 H510M/ac H510M-ITX/ac	M2_1: Gen3x4+SATA	M2_1: Gen3x4+SATA

Some of the M.2 sockets on the following models can only be used in combination with an 11th Generation CPU.

Model

11^th Generation

10^th Generation

Z590 PG Velocita

Z590 Extreme WiFi 6E

Z590 Extreme

Z590 Steel Legend WiFi 6E

Z590 Steel Legend

Z590 Pro4

Z590 Phantom Gaming 4/ac+

Z590 Phantom Gaming 4/ac

Z590 Phantom Gaming 4

H570 Phantom Gaming 4

H570 Steel Legend

M2_1: Gen4x4

M2_2: Gen3x4+SATA

M2_3: Gen3x4+SATA

M2_2: Gen3x4+SATA

M2_3: Gen3x4+SATA

Z590M Phantom Gaming4

Z590M-ITX/ax

H570M Pro4

H570M-ITX/ac

B560M Pro4/ac+

B560M Pro4/ac

B560M Pro4

B560M-HDV-A

B560M-HDV

M2_1: Gen4x4

M2_2: Gen3x4+SATA

Z590 Phantom Gaming-ITX/TB4

M2_1: Gen3x4+SATA

M2_2: Gen4x4

M2_1: Gen3x4+SATA

B560 Steel Legend

M2_1: Gen4x4

M2_2: Gen3x2+SATA

M2_3: Gen3x4

M2_2: Gen3x2+SATA

M2_3: Gen3x4

B560 Pro4

M2_1: Gen4x4

M2_2: Gen3x4

M2_3: Gen3x2+SATA

M2_2: Gen3x4

M2_3: Gen3x2+SATA

※M.2 sockets may share lanes with PCIe slots or SATA ports. For detailed specifications, please refer to the product page.

Question: How do I enable Optane H10 when another Intel M.2 SSD is installed on Intel 300/400 series platform?(9/1/2020)

Answer:
To enable an Optane H10 while another Intel M.2 SSD is installed, please refer to the following steps:

Step 1. Make sure that H10 Optane memory is installed in the Optane supporting M.2 socket by checking the storage section of the motherboard web page.

Step 2. Download and install the Intel RST driver version 18.0.0.1135 (or newer) from the link below:(A few restarts will be required)
Link: https://download.asrock.com/Drivers/Intel/Optane/Optane(v18.0.0.1135).zip

Step 3. Download and install the Intel Optane Memory and Storage Management tool from the Microsoft store.
https://www.microsoft.com/en-us/p/intel-optane-memory-and-storage-management/9mzng5hzwz1t?activetab=pivot:overviewtab

Step 4. Enable the Teton Glacier Mode in BIOS and press F10 to save the settings.
Advanced\Storage Configuration\Teton Glacier Mode\Dynamic Configuration for Hybrid Storage Device Enable
BIOS screenshot

Step 5. Launch the Intel Optane Memory and Storage Management tool from the Microsoft store.
Launch Intel Optane Memory and Storage management tool

Launch Intel Optane Memory and Storage management tool

Step 6. Enable Optane memory. (One restart is required)

Step 7. After the system has restarted, the Optane Management tool will show Optane memory is enabled.
Optane memory enabled

Question: When I install Windows 10 with a CPU that has 6 or more cores (3900, 3900X, 3950, etc.) on X470 Gaming-ITX/ac, the system will BSOD. What should I do?(12/1/2019)

Answer:
If a CPU with 6 or more cores is used on X470 Gaming-ITX/ac, please refer to the following steps to install Windows 10.

Step 1: Power on the system and press [Del] or [F2] to boot into BIOS.

Step 2: Go to Advanced\ AMD Overclocking \Accept

Step 3: Adjust the following settings:
- [CCD Control] to [1 CCD]
- [Core control] to [TWO(1+1)]

Step 4: Press [F10] to save the settings and exit.

Step 5: Install Windows 10.
Step 6: Refer to ASRock website to download and install all drivers. (Reboot the system when required)

Step 7: Refer to previous steps 1 ~ 3 to restore following settings to default.
-[CCD Control] set to [Auto]
-[Core Control] set to [Auto].

Step 8: Press[F10] to save the settings and exit.

Question: How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?(10/1/2019)

Answer:
How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?
Step1: Access "Device Manager” by searching "Device Manager” at search bar.

Expand "Network Adapters” and right click the Ethernet device to uninstall it.

After uninstalling the Ethernet device, please cold boot the system (power off and then back on completely).

Step2: Download the latest driver (later than v23.5) from Intel or ASRock official website for your Intel® Ethernet Adapter.

Step3: Search "CMD” at search bar and run Command Prompt as administrator.

Unzip the driver package and go to APPS > PROSETDX > Winx64. Copy the root.

Within the Command prompt, please change the root to APPS > PROSETDX > Winx64 folder by following command:
CD C:\Users\1\Desktop\24_2\APPS\PROSETDX\Winx64.

Step4: Install the driver by entering command:
DxSetup.exe BD=1 PROSET=1 ANS=1

After the driver installation, please reboot the system.

Step5: Search "PowerShell” at search bar and run the Windows PowerShell as administrator

Enter the command:
Import-Module –Name "C:\Program Files\Intel\Wired Networking\IntelNetCmdlets\IntelNetCmdlets.dll"
It would not show any conformation. Please enter another command then:
New-IntelNetTeam

Step6: The system will ask for your Team Member Names. Please go to "Device Manager" > "Network Adapters" to confirm the names of the Ethernet Adapters.

Enter the command:
Inte(R) Ethernet Connection (7) I219-V
Inte(R) I211 Gigabit Network Connection

If you just want to set up a Team by using two Ethernet adapters, please type "Enter” at "TeamMemberName[2]”.

Step7: The system will ask which Team Mode you want. You can refer to the list provided by Intel official website.
https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html (Here we took the Static Link Aggregation mode for demonstration)
Enter the command:
StaticLinkAggregation

Step8: Enter a friendly Team name:
TEAM0

Step9: If you success, find the new Team adapter under Device Manager.

* If you want to uninstall the Team, please use the following command to uninstall it under Powershell:
Remove-IntelNetTeam

The system will ask you the Team Name, please enter your Team Name and the Team will be uninstalled.

For more details, please visit: https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html

Question: How do I install Sound Blaster Connect APP under Windows 10 RS4 or later version?(10/1/2018)

Answer:
In general, the system will auto-download the APP in background after installing Realtek Audio driver. Please type "Sound Blaster Connect” in Win10 search bar to access APP.

Sound Blaster Connect” in Win10 search bar

If the APP doesn't show up on your system, please follow the steps below to install it manually.
1.Make sure your motherboard supports Creative Sound and with Realtek Audio driver installed.
* Please visit motherboard specification page on www.ASRock.com for details.
* Realtek Audio driver could be installed/downloaded from support CD and ASRock official website.
2.Access "Sound Blaster Connect” on Microsoft Store and click "Get” to start downloading.
https://www.microsoft.com/en-sg/store/p/sound-blaster-connect/9n66rljrt8z2

Access

3.After installation, click Launch to launch the APP.

Please refer to the following table which supports the Creative SoundBlaster Cinema5.

Platform	Models
Intel	Fatal1ty H370 Performance Fatal1ty B360 Gaming K4 Fatal1ty B360M Performance Z390 Phantom Gaming 9 Z390 Phantom Gaming 6 Z390 Phantom Gaming SLI-ITX/ac
AMD	Fatal1ty X470 Gaming K4 Fatal1ty X470 Gaming-ITX/ac Fatal1ty B450 Gaming-ITX/ac Fatal1ty B450 Gaming K4 X399 Phantom Gaming 6

Question: I would like to use AMD Threadripper 2 CPU on ASRock X399 platform, what should I do?(7/1/2018)

Answer:
ASRock X399 platform has supported AMD Threadripper 2 CPU since BIOS version P3.XX.
If your BIOS version is older than P3.XX, please update BIOS without powering on the system (without CPU) by using the BIOS Flashback feature that X399 supports.

Please refer to the following procedures to update the BIOS.
1.Visit ASRock website and enter the BIOS download page of your motherboard to download the latest BIOS.
Link: https://www.asrock.com/mb/

2.Copy the BIOS file to your USB flash drive. Please make sure that the file system on the USB flash drive is FAT32.
3.Extract BIOS file from the zip file and rename the file to "CREATIVE.ROM”.

4.Plug the 24 pin power connector on the motherboard without other devices. Then turn on the power supply's AC switch. Please DO NOT power on the system.

5.Then plug your USB drive to the USB BIOS Flashback port.
*Please refer to the user manual for the detail information of USB Flashback port.

Model	USB BIOS Flashback port
X399 Taichi	USB3_6
X399M Taichi	USB3_6
Fatal1ty X399 Professional Gaming	USB3_6

6.Press the BIOS Flashback Switch for about three seconds. Then the LED starts to blink.

7.Wait a few seconds. The BIOS flashing process is completed when the LED stops blinking.
*If the LED light turns solid green, the BIOS Flashback is not operating properly. Please make sure that you plug the USB drive to the USB BIOS Flashback port properly.

Question: How do I play Dolby ATMOS through a receiver on Z270 Gaming-ITX/ac?(10/1/2017)

Answer:
Please refer to the following requirements, configurations and setup procedures.
[Requirements]
OS: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supporting HDCP 2.2
Player: Pioneer Ultra HD Blu-ray drive
BD Disk: Most 3D / 4K BD disk movie
Playback Software: Power DVD 14 or later version

[Configuration]
M/B: Z270 Gaming-ITX/ac
BIOS: P2.30

[Setup]
1. When the system boots up, press "F2" to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions" in BIOS setting.
Press "F10" to save and exit the BIOS setup screen.

Go to Advanced > CPU Configuration and enable

2. Boot into O.S. Install all drivers for the M/B.
Install ME driver ver: 11.6.0.1126 (supports Ultra HD Blu-ray). Download the driver from the following link:
http://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
3. Go to Control Panel > Hardware and sound > Sound and select "Receiver output”.

Question: I'd like to install the TR4 1900X CPU on X399Taichi or X399 Prof. Gaming, what should I do?
Please refer to the following steps to update the BIOS P1.30 or later version to support TR4 1900X CPU.(8/1/2017)

Answer:
Step 1. Download the BIOS P1.30 or later version from ASRock's website
X399 Taichi: https://www.asrock.com/mb/AMD/X399%20Taichi/index.asp#BIOS
X399 Prof. Gaming: https://www.asrock.com/MB/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#BIOS

Step 2. Please make sure that the file system of your USB flash drive is FAT32.
Go to This PC → Right click on the mouse → Select Properties → File system

Step 3. If the USB drive is not FAT32 format, please create an USB flash with FAT32 format.
Go to This PC → Right click on the mouse → Select Format → Select FAT32 → Start

Step 4. Copy the BIOS file to your USB flash drive and extract BIOS file from the zip file.

Step 5. Rename the file to "creative.rom” and put the file on root directory

Step 6. Install the 24 pin power connector to the motherboard. Then turn on the AC switch of the power supply.
*There is no need to power on the system.

Step 7. Connect your USB drive to the USB BIOS Flashback port.

Step 8. Press the BIOS Flashback button for about three seconds. Then the LED starts to blink.

Step 9. Wait until the LED stops blinking, indicating that BIOS flashing has been completed.

*If the LED light turns solid green, this means that the BIOS Flashback is not operating properly.
1. Please make sure that you connect the USB drive to the USB BIOS Flashback port.
2. BIOS Flashback button (BIOS_FB1, see p.9, No. 19) allows users to flash the BIOS.
3. Flash the BIOS again from step 5.

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z170 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-211UBK#overview
Configuration:
M/B: Z170 Gaming-ITX/AC
BIOS: P7.10
CPU: 7th generation Intel® Core™ i7/i5 processor for Desktop PC (Kaby Lake-S)
Setup:
1. Please connect the HDMI cable to HDMI2 port of Z170 Gaming-ITX/ac.

2. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

3. Boot into O/S. Install all drivers for the M/B.
Install ME driver(v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
4. Please enter Control Panel > Hardware and sound > Sound.
Select "HDMI output”

5. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

6. Due to the fact that HDR is not supported by Intel 100 series chipset, please disable ”UHD color” from TV.
Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
7. Click " Power DVD”.
8. Then you can play the content.

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z270 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://pioneer.jp/pcperipherals/bdd/products/bdr_s11j/spec/
Configuration:
M/B: Z270 Gaming-ITX/ac
BIOS: P1.20
Setup:
1. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

2. Boot into O/S. Install all drivers for the M/B.
Install ME driver (v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp
3. Go to Control Panel > Hardware and sound > Sound and select "HDMI output”.

4. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

5. Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
6. Click "Power DVD”.
7. Then you can play the content.

Question: What kind of M.2 specification can your AM4 motherboard support? Is M.2 shared with SATA port? Which SATA port?(3/1/2017)

Answer:
M.2 specification support may vary with a different AM4 motherboard. Please refer to the following table for support information.
Please refer to the following table for detail information.

Model	M.2 slot support PCIE/SATA	Is M.2 shared with SATA Port? Which SATA port shared with M.2
Fatal1ty X370 Professional Gaming	M2_1 (PCIE/SATA)	NO
X370 Taichi	M2_1 (PCIE/SATA)	NO
X370 Killer SLI/ac	M2_1, M2_2 (PCIE/SATA)	NO
X370 Killer SLI	M2_1, M2_2 (PCIE/SATA)	NO
Fatal1ty X370 Gaming K4	M2_1, M2_2 (PCIE/SATA)	NO
Fatal1ty AB350 Gaming K4	M2_1(PCIE), M2_2(SATA)	M2_1(share with PCIE4), M2_2(share with SATA3_3)
AB350 Pro4	M2_1(PCIE), M2_2(SATA)	M2_1(share with PCIE4), M2_2(share with SATA3_3)
AB350M Pro4	M2_1(PCIE), M2_2(SATA)	M2_2(share with SATA3_3)
AB350M-HDV	M2_1 (PCIE/SATA)	NO
AB350M	M2_1 (PCIE/SATA)	NO

Question: The system doesn't boot properly after loading DRAM XMP Profile on AM4 motherboards. How do I do?(3/1/2017)

Answer:
Please update the latest BIOS from ASRock official website firstly.
Download link: https://www.asrock.com/support/index.asp?cat=BIOS
Because of AM4 memory compatibility issue, some high frequency memory modules may not work with XMP profile successfully. ASRock keeps updating the latest AMD AGESA code to enhance the high frequency memory capability. Please keep tracking the latest BIOS update on ASRock official website.
We have tested some memory modules on AM4 platform and users can refer to our suggested module list for choosing the finest ones to pair with your AM4 motherboard.
Memory support list link:
X370 Professional Gaming,
X370 Taichi,
X370 Killer SLI/ac,
X370 Killer SLI,
X370 Gaming K4,
AB350 Pro4,
AB350M Pro4,
AB350 Gaming K4

Question: Which fan type can I use on AM4 motherboard to support fan speed control?(3/1/2017)

Answer:
Please refer to the following table for the fan type specification and information.

Model Name	FAN Header	Which kinds of Cooler type can support Fan speed Control	Control Method	Note
Fatal1ty X370 Professional Gaming X370 Taichi	CPU_OPT/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting	Using 3-Pin fan, please set [DC mode] Using 4-Pin fan, please set [PWM mode]
	CPU_OPT/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting
	CPU_FAN1	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN1	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN2	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN3/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting	Using 3-Pin fan, please set [DC mode] Using 4-Pin fan, please set [PWM mode]
X370 Killer SLI/ac X370 Killer SLI Fatal1ty X370 Gaming K4	CPU_OPT/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting	Using 3-Pin fan, please set [DC mode] Using 4-Pin fan, please set [PWM mode]
	CPU_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN2	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN3/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting	Using 3-Pin fan, please set [DC mode] Using 4-Pin fan, please set [PWM mode]
Fatal1ty AB350 Gaming K4 AB350 Pro4	CPU_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN2	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN3	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
AB350M Pro4 A320M Pro4	CPU_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN1	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN2	Doesn't support fan control
AB350M-HDV AB350M A320M-HDV A320M A320M-DGS	CPU_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN2	Doesn't support fan control

*Auto detect – system will automatically detect the fan type installed, so user doesn't set "DC or PWM" mode additionally under BIOS setup.

Question: How can I update BIOS by ASRock Instant Flash on AM4 platform?(3/1/2017)

Answer:
Since AMD AM4 is a new structure and we just found BIOS cannot be completely updated by our Instant Flash. Thus, for the old BIOS version released before 2017/03/07, there is no "Instant Flash” option under BIOS. To make sure BIOS update can be executed completely, please use DOS or Windows BIOS update methods to do update temporarily.
After updating to the following version, Instant Flash functions and options are supported under BIOS and it can be used for updating the newer BIOS file in the future.

Model	BIOS Version
Fatal1ty X370 Professional Gaming	P1.50
X370 Taichi	P1.50
X370 Killer SLI/ac	P1.60
X370 Killer SLI	P1.60
Fatal1ty X370 Gaming K4	P1.60
Fatal1ty AB350 Gaming K4	P1.40
AB350 Pro4	P1.40
AB350M	P1.20

Question: If I want to change voltage in BIOS setting for Ryzen CPU on AB350 series motherboards, how do I do?(3/1/2017)

Answer:
The voltage setting option for Ryzen CPU is supported by the new BIOS update.
(BIOS ->OC Tweaker-> CPU frequency & Voltage Change-> Manual)
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/index.asp

Model	BIOS Version
Fatal1ty AB350 Gaming K4	L1.43
AB350 Pro4	L1.43
AB350M	L1.23
AB350M Pro4	L1.03
AB350M-HDV	L1.03

Question: How can I adjust "CPU Frequency Multiplier Change” setting on AM4 platform?(3/1/2017)

Answer:
CPU Frequency Multiplier Change option is already supported by the new BIOS update.
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/index.asp

Model	BIOS Version
Fatal1ty X370 Professional Gaming	P1.50
X370 Taichi	P1.50
X370 Killer SLI/ac	P1.40
X370 Killer SLI	P1.40
Fatal1ty X370 Gaming K4	P1.40
Fatal1ty AB350 Gaming K4	P1.40
AB350 Pro4	P1.40
AB350M	P1.20

Question: Under Windows 10 version 1511 (Threshold 2 Build 10586), Z170 Extreme6 and Z170 Gaming K6 series models may not resume from Sleep mode (S3) or enter into Hibernation mode (S4) properly.(12/1/2015)

Answer:
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/download.asp

Model	BIOS Version
Z170 Extreme6+	P1.80
Z170 Extreme6	P1.80
Z170 Gaming K6+	P1.90
Z170 Gaming K6	P1.90

Question: How do I obtain ASRock software i.e. XFast RAM, Fast Boot, Good Night LED, Dehumidifier, Key Master, USB Key, OC DNA on Z170/ H170/ B150 Gaming series M/B?(8/1/2015)

Answer:
For Intel 100 series gaming models, these features are supported by ASRock APP Shop.
If you'd like to use these tools, please download them from ASRock Live Update APP Shop.
Below is a snapshot of the current ASRock APP Shop.

Question: My monitor and DisplayPort cable supports DP1.2. However, the AMD VGA driver still shows "A display capable of DisplayPort v1.2 data rates and multi-streaming is currently connected to a connector that does not support DisplayPort v1.2" on AMD FM2+ platform. How to fix this issue?(6/1/2015)

Answer:
Please download and install AMD VGA driver v14.9 to solve this issue.
AMD VGA driver V14.9 download link: http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.9

Question: My system (AM1/ FM2/ FM2+) won't boot up after 5 long beeps when only a CPU is installed. How do I resolve this problem?(3/1/2015)

Answer:
5 long beeps mean that the system couldn't recognize the graphics.
Some AMD CPUs (i.e AMD Athlon/Sempron family CPU) don't have integrated graphics processors.
When these kinds of CPUs are installed, a discrete VGA card is required.
Please visit AMD's official website to check whether your CPU has integrated graphics or not:
http://products.amd.com/en-gb/DesktopCPUResult.aspx

Question: My Z87 motherboard has two Intel onboard LANs. How do I setup the Teaming function to combine both onboard LANs?(7/1/2013)

Answer:
Please follow the steps below to enable Teaming
Step1: After installing the motherboard and LAN drivers, restart your computer and then open Device Manager.
Right click on the network adapter and select Properties under Network adapters.

Step 2: Click the Teaming tab, select the Team this adapter with other adapters checkbox, and click New Team.

Step 3: Enter the team name.

Step 4: Select two adapters to include in the team and click Next.

Step 5: Select a team type and click Next. You can read the detailed explanation of each team type below.
On the following dialog box, click Finish to complete the teaming configuration.

Adapter Fault Tolerance:
The team will use the healthiest high-speed adapter as primary adapter; the other adapter is in standby. If the active adapter fails, the secondary adapter takes over.

Adaptive Load Balancing:
Provides transmit traffic load balancing and fault tolerance. The team will analyzes the transmit load on each member adapter and balances the traffic across member adapters

* Static Link Aggregation:
A performance technology developed to increase throughput between switches or a server and switch. This is accomplished by bundling or channeling several ports together and showing them as a single link. This increases the total bandwidth.

* Switch (or Router) could support Teaming (IEEE 802.3ad LACP) function

* IEEE 802.3ad Dynamic Link Aggregation:
An IEEE standard for increasing throughput between switches or a server and switch. This is accomplished by dynamically bundling or channeling several ports together and showing them as a single link using Link Aggregation Control Protocol (LACP). This increases the total bandwidth.

* Switch (or Router) could support Teaming (IEEE 802.3ad LACP) function:
Switch Fault Tolerance: Primary adapter will automatically fail over to a standby adapter

Note: If you want the team with double bandwidth, please select Static Link Aggregation or IEEE 802.3ad Dynamic

Step 6: You can see the new team under Network adapters.

(Note: To delete the team, right click on the team and select Properties\Settings\Remove Team.)

Question: How do I set ASRock XFast LAN works with Teaming function?(1/1/2012)

Answer:
Please follow the setup steps as below:
Step 1. Please remove all LAN cable from your system.

Step 2. After finish the procedure of OS installation, please insert the support CD and install all system drivers and XFast LAN

Step 3. Please download the teaming driver from following link and install it.
Broadcom teaming driver download link:
32-bit OS : https://download.asrock.com/Drivers/All/Lan/Broadcom_Teaming_Win7_Vista_XP(v14.8.10.5).zip
64-bit OS : https://download.asrock.com/Drivers/All/Lan/Broadcom_Teaming_Win7-64_Vista64_XP64(v14.8.10.5).zip

Step 4. Under OS, right click XFast LAN icon and select options -> Settings

right click XFast LAN icon and select options

Step 5. In Traffic Shaping page, set all options to [No] except BASP Virtual Adapter

Step 6. Please refer to the SOP for setting Broadcom Teaming function.
Broadcom Teaming setup SOP: https://www.asrock.com/support/note/BroadcomTeamingSOP.pdf

Step 7. Please enter Network Connections and cancel the selection of [cFos Speed for faster Internet connections (NDIS 6)] for Local Area Connection and Local Area Connection 2.

enter Network Connections and cancel the selection

Step 8. Restart system once and connect both LAN cables back to system.

Question: What's the meaning of AMI UEFI BIOS Beep code?(4/1/2011)

Answer:
Please refer to below form for the beep code and debug code of AMI UEFI BIOS.

Condition	Beeps Code	Debug Code
Normal	No beep	With goodnight LED enabled, debug code will disappear after the beep.
Bad CPU	No beep	No debug code
Bad memory	No beep	45
Without memory	3 long beeps	53
Without CPU	No beep(No Power)	No debug code
Without VGA card	5 long beeps	Beeps at"d6", then show "0d"

Question: Where could I get the maximum share memory on H55 series motherboards?(7/15/2010)

Answer:
The shared memory size is dynamically controlled by VGA driver, and the maximum share memory size will be available only when more than 4GB memory is installed under 64-bit OS. Please kindly refer to the following steps to check the maximum graphic share memory.
1.Visit the "Display" option in the control and choose "Advanced setting".
2.Choose ""Intel^® Graphic and Media Control Panel.
3.Click the "Graphic Properties.'
4.Visit the "Option and support" and choose "Information Center".
5.Then you could see the information at the right side.

Question: My P45 motherboard has two onboard LANs. How do I set the Teaming function and combine both onboard LANs to be a team with more bandwidth in my system?(9/5/2008)

Answer:
Before setting Teaming function, please make sure if your Switch (or Router) could support Teaming (IEEE 802.3ad Link Aggregation) function. (For example: D-Link DGS-3100…)

Then, please refer to following steps to set "Teaming function"...
1. Install RtkTeaming driver ver.1.0.0.51 from Motherboard Support CD
(/Driver/Teaming/ RtkTeaming 1.0.0.51…)
(*When installing teaming driver, system will show below warming message. Please choose "Continue Anyway" and keep installing driver.)

2. After installing driver, please open "Teaming Utility" in Programs. (Start > Programs > Realtek > Teaming Utility >…)
3. Click "Teaming" item and then press "Create Team" button.

4. Key in Team Name and choose "Link Aggregation \ LACP (802.3ad)" for Settings.

5. Select two available onboard LAN cards and then press "OK" button (After pressing "OK" button, system will show below warming message. Please choose "Continue Anyway".)

6.After doing above settings, system will auto create a new Local Area Connection
7.Reboot system
Then, you will find the "Speed" column of new Local Area Connection will show 2.0Gbps.

Question: I am a K8NF4G-SATA2 / 939NF4G-SATA2 user. Is it possible that I can adjust the onboard VGA shared memory to 256MB?(11/18/2005)

Answer:
In BIOS SETUP, the Maximum onboard VGA shared memory option is 128MB. If you want to set it to 256MB, please install 512MB or greater system memory and set the onboard VGA option to "Auto" in BIOS SETUP. Then the VGA driver will dynamically allocate the shared memory size to 256MB.

Question: According to the specification of P4Dual-915GL/775Dual-915GL on ASRock website, it can support up to 224MB VGA shared memory. Where can I adjust the VGA shared memory size?(4/8/2005)

Answer:
Intel 915GL chipset supports Dynamic Video Memory Technology (DVMT). DVMT will dynamically allocate VGA memory based on system needs and is not user configurable.
For further information, please refer to Intel website:
http://www.intel.com/support/graphics/intel915g/sb/CS-011817.htm?iid=graphics+915main&

Question: I have installed 1 SATA HDD and 1 IDE HDD (or SCSI card with SCSI HDD) on my P4i48 motherboard, how can I select IDE HDD (or SCSI HDD) in the Boot Device Priority?(6/11/2004)

Answer:
If you would like to select IDE HDD in the Boot Device Priority menu, please set the IDE HDD to the first device of boot sequence in the Hard Disk Drives menu first.
AMI core 8 based BIOS would separate connected bootable devices into 3 groups, Hard Disk, Removable, and CD/DVD drives. Only first boot sequence of device in each group can be selected in the Boot Device Priority menu.

Question: How do I get more VGA memory size for Intel Extreme Graphics of the P4i45G(L)?(6/13/2003)

Answer:
According Intel DVMT (Dynamic Video Memory Technology,) the amount of video memory is dependent upon the amount of pre-allocated memory set for your system. It allocates memory based on system requirement and is not configured by user. Memory can be adjusted up to the maximum limit set by the graphics driver.

Please refer Intel web site for detail information:
http://support.intel.com/support/graphics/gaming/video.htm

Question: What's the meaning of AMI BIOS Beep Codes?(10/29/2002)

Answer:
The following are AMI BIOS Beep Codes that can occur.

Beep Code	Descriptions
1 short	Memory refresh timer error.
2 short	Parity error.
3 short	Main memory read / write test error.
4 short	System timer failure.
5 short	Process error.
6 short	Keyboard controller BAT test error.
7 short	General exception error.
8 short	Display memory error.
9 short	ROM BIOS checksum error.
10 short	CMOS shutdown Read/Write error.
11 short	Cache Memory bad.

ASRock

FAQ

If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Results:

Overview

ASRock ARC graphics card FW update

BIOS Setting For ARC GPU Power Saving

Power Consumption After Updating FW and Changing the BIOS Settings