ASRock > FAQ

Question: Why can't the system detect my HDDs when I'm installing Windows XP?(1/1/2013)

Answer:
There are various possibilities that cause this issue, please refer to the following suggestions to check your system.
1. Please make sure your HDDs' SATA power cable and SATA cable are connected with the motherboard.
2. Enter the BIOS setup screen, scroll to the advanced page and enter Storage Configuration, set SATA mode to [IDE].
If you want to install Windows XP under [AHCI] mode, due to Windows XP requirements, you'll need to pre-install the SATA driver first, please refer to the following FAQ for further details.
Link: https://www.asrock.com/support/qa/TSDQA-45.pdf
3. If you have already tried the suggestions above, please change your SATA cables or SATA ports for verification.

Question: When I set SATA as RAID or AHCI mode, I can not view S.M.A.R.T values with some utility like AIAX64 or CrystalDiskInfo, why?(5/1/2012)

Answer:
Please enter Intel Rapid Storage Technology to check S.M.A.R.T values under RAID or AHCI mode.
Because of S.M.A.R.T. values are reported as S.M.A.R.T. alerts by the Intel Rapid Storage Technology user interface and tray icon.
For detail, please refer Intel official website: http://www.intel.com/support/chipsets/imsm/sb/cs-015002.htm

Question: I install Microsoft Windows OS in GPT mode and Ubuntu in MBR mode with two different HDD, and I cannot boot into Microsoft Windows OS, how to solve that?(6/1/2011)

Answer:
Please install OS both in GPT or MBR mode.

Both in GPT mode, please refer below steps:
1. Boot into BIOS→[Boot]→[PCI ROM Priority]→choose [EFI Compatible ROM], then press "F10" to save changes and exit.
2. Then press "F11" when booting up and choose "UEFI:[your ODD name]" to install OS.

Both in MBR mode, please refer below step:
Please press "F11" when booting up and choose "AHCI/SATA:[your ODD name]" to install OS.

Question: I can not access my SATA ODD drives (such like: LG BD/HD Player GGC-H20L, Pioneer BDC-SB20K, Pioneer DVR-212BK…) on ALiveNF7G-HDReady under Vista™. What can I do?(1/14/2008)

Answer:
Please refer to below steps to run these SATA ODD drives with AHCI mode.
1. Please set AHCI Mode in BIOS setting (-> BIOS -> Advanced -> IDE Configuration -> SATA Operation Mode -> AHCI Mode).
2. Reinstall Windows^® Vista™ with AHCI Mode.
3. After Windows^® Vista™ installation, please re-install all drivers and software.

Question: I install Windows^® Vista™/Vista™ 64bit on 4Core1333-FullHD / ALiveXFire-eSATA2 with AHCI/RAID mode. After installing the ATI Catalyst VGA driver which downloads from ATI website, the system will become abnormal while resume from Sleep or Hibernate. Is there any way to fix the problem?(9/10/2007)

Answer:
If you meet this symptom, please kindly reinstall "ATI All in 1 Driver" from Motherboard Support CD. Or download the "ATI All in 1 Driver" from ASRock website. ( https://www.asrock.com/support/download.asp )

Question: I am using the ConRoeXFire-eSATA2/ 775XFire-eSATA2+/ 775XFire-eSATA2/ 775XFire-VSTA/ 775XFire-RAID motherboard. My Operating system was installed in a SATA/ SATA2 HDD with "IDE" mode. When I install the SATA2 driver (Intel^® Matrix Storage Manager), system always pops an error message "This computer does not meet the minimum requirements for installing this software". Why?
IDE mode (In BIOS setup):

SATA2 driver:

Error Message:

(2/15/2007)

Answer:
The Intel^® Matrix Storage Manager (SATA2 driver) is for RAID or AHCI mode. If your operating system was built by "IDE" mode, you don't need to install it.

Question: My motherboard is AM2XLI-eSATA2. How do I install Windows^® XP on SATA HDD in AHCI mode?(8/18/2006)

Answer:
You need to make a SATA driver diskette before you start the OS installation. Please refer to the following steps:

Enter "SATA Operation Mode" in BIOS setup to set the option to [RAID].
Insert the ASRock Support CD into your optical drive to boot your system.
During POST at the beginning of system boot-up, press key, and then a window for boot devices selection appears. Please select CDROM as the boot device.
When you see the message on the screen, "Do you want to generate Serial ATA driver diskette [YN]?", press .
Then you will see these messages,
Please insert a diskette into the floppy drive.
WARNING! Formatting the floppy diskette will lose ALL data in it!
Start to format and copy files [YN]?
Please insert a floppy diskette into the floppy drive, and press .
The system will start to format the floppy diskette and copy SATA drivers into the floppy diskette.
Restart and enter "SATA Operation Mode" in BIOS setup to set the option to [AHCI].
At the beginning of Windows^® setup, press F6 to install a third-party SCSI or RAID driver. When prompted, insert a floppy disk containing the ULi^® RAID driver. After reading the floppy disk, the driver will be presented. Select the driver to install according to the mode you choose and the OS you install.

Question: I'm using a SATA HDD. My computer was running fine. But one day I turn on my computer, it keeps restarting itself after Windows^® Logo page (at startup). Do you have any idea what possibility causes this?(7/21/2006)

Answer:
This may be that your system was installed in IDE (or non-RAID) mode. But now it is set to RAID (AHCI) Mode. Please try to set it back to the IDE (non-RAID) mode in the BIOS>Advanced>IDE Configuration.
Here are some examples, please refer to the user manual for details.

VIA^® and Nvidia chipset:

Please set SATA Operation Mode to [non-RAID]

Intel^® Chipset:

Please set Configure SATA as [IDE]

775Twins-HDTV (R2.0) or P4Twins-HDTV:

Please set ATA Combination Mode to [Enable]

Question: How do I enable Intel^® Matrix Storage Manager on 775XFire-eSATA2 and 775XFire-RAID?(4/21/2006)

Answer:
In order to enable Intel^® Matrix Storage Manager, please refer to the following steps:

Enter into BIOS to set your SATA hard disk in AHCI mode or RAID mode.
(BIOS->Advance->IDE Configuration ->Configure SATA as-> [ AHCI or RAID] )
Make a SATA driver diskette with support CD before installing your system.
Please press "F6" to load Intel^® SATA driver during operating system setup.
Please refer to Setting Up a "RAID Ready" System of User Manual of Support CD. (...\Information\Manual\User\)
Install the SATA2 Driver from support CD after the installation of Windows^® 2000 / Windows^® XP / Windows^® XP 64-bit OS.

Question: My motherboard is 775XFire-RAID, its SATA controller is in Intel^® ICH6R. But when I install windows 2000/XP and press F6 to load the SATA driver diskette, I cannot see the items for ICH6R. What should I do?(3/20/2006)

Answer:
Please press "↓" to expend the menu. The items of ICH6R are under the items of ICH7R. Please choose RAID or AHCI that correspond with the item "Configure SATA as" in BIOS settings.

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