Summary of notable updates to the ASRock warranty information for the United States:

(a) Warranty seals that are removed, tampered with, or missing will not void the warranty.
(b) The warranty remains effective regardless of whether the repair is performed by the customer or by a third-party service provider not authorized by ASRock. ASRock is not responsible for any damages that arise from such repairs.

Guaranty & Warranty

• ASRock ’s limited warranty covers and offers service to hardware malfunction during the service coverage and under normal use conditions. It does not apply to any Customer Induced Damage (CID) and/or if the product is used not per its specifications.
• ASRock will not guarantee proper operation of the products if customer is not running a CPU at the manufacturer's marked setting and/or using a memory product that does not comply with Intel's/AMD’s memory standard and/or configuration stated in the product manual.
• Warranty Information for the UNITED STATES

  (a)Warranty seals that are removed, tampered with, or missing will not void the warranty.
  (b)The warranty remains effective regardless of whether the repair is performed by the customer or by a third-party service provider not authorized by ASRock. ASRock is not responsible for any damages that arise from such repairs.

• In-Warranty Repairs

  ASRock will offer repair services to a defect in a product’s materials or workmanship. In-warranty repairs will be made free of charge, provided the applicable requirements are met.

• Out-of-Warranty Repairs

  For out-of-warranty repairs, including Customer Induced Damage, the Customer agrees to be responsible for all costs associated with repair service (including spare parts) and for any applicable shipping and handling fees.

• Customer Induced Damage (CID) Conditions

  (a) Improper Installation, Connection, or Modification: Damage caused by failing to follow the correct installation instructions, improper connection of the product to other devices, or modifications.
  (b) Damage resulting from war, terrorism, fire, accidents, natural disasters, intentional misuse, abuse, neglect, improper maintenance, abnormal use conditions, obsolescence, rust, cosmetic changes, wear and tear, or gradual deterioration.
  (c) Malicious Acts: Damage caused by fraud, theft, unexplained disappearance, or deliberate actions.
  (d) Cosmetic Damage: Accidental or other damage that does not affect the product's functionality or operation.
  (e) Electrical Faults: Damage caused by external electrical issues, including incorrect power supply or accidents.
  (f) Liquid or Moisture Damage: Damage caused by exposure to liquids, moisture, or high humidity.

• Limitation of Liability

  To the extent permitted by law, in no event shall ASRock, its directors, officers, employees, or agents be liable for any indirect, special, incidental, or consequential damages (including damages for loss of profits, loss of business, loss of data, interruption of business, loss of goodwill and the like).

Distributor Return Policy

• All custom orders, discounted sales and software sales are final.
• All returned products must bear the original manufacturer's serialized label (barcode sticker). Products without this serialized label will not be accepted for return.
• Shipping & service charge are not refundable.
• ASRock will not offer cash refunds or cross-shipments.
• Customer must include complete accessories, manuals and the original packaging in resalable conditions for accepted return for credit.
• ASRock will not accept any return on the basis of incompatibility after Customer's receipt of shipment for more than 7 days.
• ASRock will not accept any return on the basis of product not meeting Customer's expectation beyond the stated performance of the product.
• ASRock will not accept, service or be held responsible for any returned products which have been subjected to improper handling/ shipping as a result of Customer's abuse, negligence, unauthorized repair and/or installation.
• ASRock will not responsible to shipping damages for returned products. Claims for shipping damages must be presented by Customers direct to carriers.

RMA Policy

• ASRock's warranty on RMA return will automatically be voided for Customer's (a) improper handling/packaging/shipping, or (b) alternation to the products in any way without ASRock's prior written consent.
• RMA numbers, valid for 15 days from the date of issue by ASRock, must be obtained by Customer prior to RMA return.
• Products with Customer Induced Damage will not be accepted for in-warranty service.
• ASRock will not accept RMA return by Customer on Freight Collect or C.O.D. basis.
• Costs incurred by any unauthorized use of ASRock's freight carrier accounts for RMA return shipments will be charged back to Customers.
• ASRock will only be responsible for those items listed on the RMA Request Form (RRF) as completed by Customer. ASRock will not be responsible in any manner for discrepancies between actual RMA shipment received from Customer and that declared on the RRF by Customer. ASRock is not liable to delay in service to Customer due to these discrepancies. Items returned by Customer but not listed on the RRF will be held for Customer's collection at Customer's cost 7 days from the date ASRock notifies Customer of its receipt of such unlisted items. Thereafter, unlisted items will be disposed of at ASRock's discretion without liability.
• ASRock is not responsible for any accessories returned with the product for RMA service. Customers are advised to remove and keep the accessories before RMA return.
• Replacement RMA will be shipped to Customer by FedEx Ground unless otherwise agreed and arranged.
• Customer will pay freight/insurance & custom duties/fees for returning RMA to ASRock and ASRock will pay the same for Replacement RMA shipments.
• If the defect(s)/problem(s) identified by Customer on the RRF is/are not found, NO REPLACEMENT PRODUCT(S) will be issued by ASRock and CUSTOMER WILL HAVE TO PAY FOR FREIGHT, CUSTOM DUTIES & FEES for ASRock to return the original product(s) to Customer.
• Customer is responsible to check and verify products returned/ replaced for RMA by ASRock and notify ASRock of discrepancies within 48 hours from date of receipt. After this 48-hour period, ASRock will no longer accept further RMA return by Customer for reasons listed below: (a) Serial Number(s) on product(s) does(do) not match with that on ASRock's invoice(s); (b) for 2nd and subsequent RMA returns, Serial Number(s) on product(s) does(do) not match with that on ASRock's RMA Invoice(s); (c) product(s) with physical damage(s); (d) quantities received do not match with that on ASRock's invoice(s); and (e) any other problem(s) related to subject RMA.

RMA Procedures

• RMA hours are from 9:00 a.m. to 5:30 p.m. Monday through Friday.
• Customer must call ASRock's Customer Service Department to obtain a RMA Request Form (RRF). Customer must fill out this RRF to include Product Code(s), Quantities, Version, Serial Number(s), Invoice Number(s), Invoice Date(s), and Description of the Problem(s). Customer then submit this completed RRF to ASRock's Customer Service Department along with a copy of ASRock's invoice.
• ASRock will contact Customer advising the approved RMA Number.
• After being assigned a RMA Number, Customer must ship the product(s) back to ASRock freight prepaid. The RMA shipment must include copy of the approved RRF. The outer shipment box must show the assigned RMA Number clearly printed on the outside of the box or otherwise the return shipment will not be accepted.